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03/08/2017 04/08/2017
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    Catalonia Royal Tulum

    Carretera Cancun Chetumal Km. 264.5, Xpu-Ha 77790, Mexico
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    03/08/2017 04/08/2017
    Traveller (9793)
    Pool & Beach (2889)
    Room & Suite (877)
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    Overview
    • Excellent63%
    • Very good27%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “tapas” (481 reviews)
    “italian guests” (114 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Private Balcony
    4.0 Star Hotel
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    Hotel Esencia
    249 reviews
    #1 of 4 hotels in Xpu-Ha
     
    Serenity Eco Luxury Tented Camp
    79 reviews
    #3 of 4 hotels in Xpu-Ha
     
    Bel Air Collection Xpu Ha Riviera Maya
    2,697 reviews
    #4 of 4 hotels in Xpu-Ha
     
    Rooms
    3 Aug.4 Aug.
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,979)
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    1 - 5 of 3,739 reviews

    Reviewed yesterday

    Best Beach Bliss is an understatement. White sandy beach and clear blue waters were just stunning. The chairs are comfy but a little crowded since the beach is small but was still amazing. We Went for the privileged package so we could have access to...More

    Review collected in partnership with this hotel
    Thank kristef2017
    Hotel's Favourite
    Reviewed 8 June 2017

    Just returned from a fantastic 2 weeks at the Catalonia Royal Tulum. Our rooms were really nice and kept spotlessly clean. Fridge was restocked every day. Pool towels were changed every evening when your bed was turned down. We were in Luna and this was...More

    9  Thank Cheshire55
    Response from Andrea F, Director General at Catalonia Royal TulumResponded 9 June 2017

    Dear Guest, Thank you for sharing your trip details and experience about the location and the Resort itself. Its is great to hear that you had a memorable stay with us and thank you for praising our service and staff. Rest ensured, that we will...More

    Reviewed 3 days ago

    Poor customer service. Poor drink Quality. Extra cost for some shows. Not worth the money. Rooms not cool enough. Lots of mosquitos and always sold out of bug spray. Not all inclusive when separated into different tiers. Housekeeping is hit and miss and never around...More

    Review collected in partnership with this hotel
    3  Thank S3572FBrichardc
    Response from Andrea F, Director General at Catalonia Royal TulumResponded yesterday

    Dear guest, We appreciate your since comments and are sorry our Resort and service couldn´t meet your expectations. Is very valuable to us to know about your visit in order to work on much better improvements. Warm regards, General Manager

    Reviewed 3 days ago

    Great beach, great staff! Service is excellent! There was never a problem getting a chair at either the beach or the pool. Wait staff were fantastic! We even got to witness a turtle come ashore to lay eggs! Activities were fun each day. The room...More

    Review collected in partnership with this hotel
    1  Thank familyfun701
    Reviewed 4 days ago

    Excellent staff, food & surroundings. Would recommend this hotel. Lots of wild life around the jungle setting. Lovely well maintained grounds. Beautiful beach & pool area. Brilliant entertainment staff.

    Review collected in partnership with this hotel
    1  Thank T269ZLjoannet
    Hotel Esencia
    249 reviews
    #1 of 4 hotels in Xpu-Ha
     
    Serenity Eco Luxury Tented Camp
    79 reviews
    #3 of 4 hotels in Xpu-Ha
     
    Bel Air Collection Xpu Ha Riviera Maya
    2,697 reviews
    #4 of 4 hotels in Xpu-Ha
     
    About
    Awards & Recognition
    GreenLeadersPlatinum level
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free Parking
    • Restaurant
    • Beachfront
    • Free Internet
    • Spa
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Hot Tub
    • Bar/Lounge
    Details
    • Price range
    • USD 216 - USD 693 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Green Hotel in Xpu-Ha
    • #2 Spa Hotel in Xpu-Ha
    • #2 On the Beach Hotel in Xpu-Ha
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 288
    • Reservation Options
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    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Xpu-Ha
    • Also Known As
    • Catalonia Royal Tulum Xpuha ,
    • Riviera Maya Copacabana ,
    • Copacabana Riviera Maya ,
    • Catalonia Royal Tulum Riviera Maya, Mexico - Xpu-Ha
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    Traveller (9793)
    Pool & Beach (2889)
    Room & Suite (877)
    Dining (746)
    Hotel & Grounds (5411)
    Bathroom (87)
    Family and Play Areas (38)
    Business Centre & Event Rooms (16)
    Nearby
    Bel Air Collection Xpu Ha Riviera Maya
    2,697 reviews
    .49 km away
     
    Serenity Eco Luxury Tented Camp
    79 reviews
    .86 km away
     
    Hotel Esencia
    249 reviews
    .05 km away
     
    Nearby Restaurants
    Rauxa Restaurant & Show
    174 reviews
    .61 km away
    Royal Grill
    82 reviews
    .59 km away
    La Playa Xpu Ha Restaurant & Beach Club
    475 reviews
    .91 km away
    Terrace Tapas Lounge & Bar
    69 reviews
    .64 km away
    Nearby Attractions
    Bahia Divers
    240 reviews
    .73 km away
    Xpu-ha Beach
    697 reviews
    .99 km away
    Dolphinaris Barcelo
    699 reviews
    1.44 km away
    La Playa Xpuha
    640 reviews
    .91 km away
    Ask a question
    Questions & Answers
    SarahC1967
    20 July 2017|
    Answer
    Response from sharonkV6223LV | Reviewed this property |
    It appears you can smoke outdoors and on your balcony. Rooms and restaurants are smoke free.
    1
    Vote
    brittanykjohansen
    19 July 2017|
    Answer
    Response from lindashannon112 | Reviewed this property |
    I have read her name in reviews when people praise the job she has done for their wedding . As for a wire transfer, sorry I know nothing. Could you use a credit card if that would make you feel better.
    0
    Votes
    17 July 2017|
    Answer Show all 3 answers
    Response from Peter G | Reviewed this property |
    Have spent a total of 16 full days here usually in late November, never once been bitten by mosquito nor heard anyone else complain about mosquitos.
    1
    Vote
    Room Tips
    "TIp your waiters and maids. Have fun, smile, and say hello, ciao, or hola to all."
    Read review
    "Privilege rooms are closer to the beach and pool."
    Read review
    "Buildings have 3 floors, top floor is best view and best breeze"
    Read review
    "top floor room gives you views over the rain forest, beautiful birds to see from the balcony, fresher when..."
    Read review
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