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Grand Sirenis Mayan Beach Resort & Spa

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Grand Sirenis Mayan Beach Resort & Spa
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2,789 Reviews from our TripAdvisor Community

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Showing 2,325: English reviews
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Bracknell, United Kingdom
Reviewed yesterday NEWvia mobile

Booked via Expedia for a cheap 4 day getaway for some diving before another holiday. We had fairly low expectations of a low cost 4* all inclusive but I was actually very surprised. I would go back again! For me, service from staff is what makes a holiday (you don't come away to relax only to be wound up by...

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Helpful?
Thank APW828
Edmonton
Reviewed 3 days ago NEW

This is our 4th visit to the Sirenis and it will not be our last. I want to tell you about just some of your exemplary staff and our experiences with them. Ramon - main buffet dining hall: We first met Ramon on our first visit in 2009. His warm smile and endearing attitude drew us to him time and...

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Helpful?
1Thank Patti F
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola Patti F, Thank you so much for taking the time to tell us of your wonderful stay here with us at the Grand Sirenis Riviera Maya Resort & Spa. It is always a pleasure to welcome guests back to the resort! We are extremely proud of all of our staff who work tirelessly to ensure that every guest has...

Billings, Montana
Reviewed 5 days ago NEW

We had great time. Our first time at all inclusive and I was quite impressed.It was very convenient to have all food choices with two small kids. I thought food variety was great, but I am not picky about food. Kids loved it. Husband (who is VERY picky and also has gluten sensitivity) thought food was just ok. We tried...

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Helpful?
Thank AkvilinaRieger
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola AkvilinaRieger, Thank you for taking the time to tell us of your wonderful stay here with us at the Grand Sirenis Riviera Maya Resort & Spa. We are delighted that you enjoyed the wide range of food that we have on offer and that you especially liked our Brazilian restaurant which seems to be one of the most popular...

Montreal, Canada
Reviewed 1 week ago

I visited this resort from the 7th to the 14th of April.Check in was smooth, we were a little early to get our rooms but no big deal. It was very clean. Workers non stop to make make the place looks amazing. Overall i enjoyed it. It was a bit different going with my family than if I just gone...

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Helpful?
Thank vantheman1999
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola vantheman1999, Thank you for taking the time to tell us of your wonderful stay here at the Grand Sirenis Riviera Maya Resort & Spa. We are delighted that you enjoyed our food choices, especially the Mexican night where guests are able to sample an abundance of local cuisine! We are are also pleased that you enjoyed our new addition...

Victoria, Canada
Reviewed 1 week ago

This was our second trip to the Grand Sirenis Riviera Maya and what brought us back was the incredible service and the friendly staff. Our room had a few maintenance issues but a quick word to the concierge service and the issues were taken care of within hours and very professionally. Food was amazing both with presentation and variety. This...

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Helpful?
Thank mail4ang
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola mail4ang, Thank you for taking the time to tell us of your wonderful experience here with us Grand Sirenis. It is always a pleasure to welcome guests back to the resort. We are so pleased that you enjoyed the wide range of food we have on offer here in the resort and are delighted that you found our staff...

Halifax, Canada
Reviewed 1 week ago

Overall, I was pretty happy with my first Mexico experience and all that the Grand Sirenis had to offer. I felt well taken care of from the time I left the airport until e were dropped off again. The room was fine, a couple of things could use some attention, but nothing earth shattering or worthy of a down mark....

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Helpful?
Thank sometrailsomewhere
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola sometrailsomewhere, Thank you for taking the time to share your comments with us here at Grand Sirenis. We are delighted to learn that you enjoyed our wide selection of food choices and that you found our staff to be attentive and friendly - I will personally pass on my congratulations to Miguel Deara for his excellent service. We are...

Reviewed 1 week ago via mobile

Me and a friend of mine spend 12 days in a nice room at the beach side of the resort, after a little bad first room where the shower has already been used close to the theater. The whole resort is very green and well groomed. Definitely take a ride on the lazy river. 😉 The variety of restaurants and...

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Helpful?
Thank Linda B
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola Linda B, Thank you for taking the time to tell us of your wonderful holiday here with us at the Grand Sirenis Riviera Maya Resort & Spa. We are delighted to learn that you enjoyed our lazy river, beautiful grounds and variety of food choices on offer. We are also pleased that you enjoyed the entertainment provided by our...

Reviewed 1 week ago

First and foremost - FAMILY RESORT. I am single.... went with a group of people that were either single or travelling without their children... not the resort for us. We did read reviews before picking this resort and it was not portrayed this way. Maybe it is a school holiday at this time for other countries. So I will try...

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Helpful?
Thank Beckie K
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola Beckie K, Thank you for taking the time to share your comments with us. We at Grand Sirenis treat all guest feedback with high importance and are constantly striving to improve the service we offer at the resort. We are a family friendly resort and during the school holidays we do experience an increase in the amount of younger...

Peace River, Alberta, Canada
Reviewed 1 week ago via mobile

Just came back from a nice week at Cancun Sirenis. Husband, 4 teenagers and myself had great weather, great flights and lots of fun. Check in was painful and reminded me quickly that we were not in North America where the customer is always right. We had requested 3 rooms, not on main floor, 1 king, 1 double and 1...

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Helpful?
Thank CherylF216
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola CherylF216, Thank you for taking the time to share your feedback with us at Grand Sirenis. It is always a pleasure to welcome guests back to the resort. We are delighted that enjoyed our new addition of the Coffee Shop which seems to have been a real hit amongst our guests. We are also pleased that you enjoyed our...

Calgary, Canada
Reviewed 1 week ago

Just got back from our 4th visit at the Sirenis and loved almost every minute of it. There was a little mix up with the room we chose but it was rectified the same day with no trouble. We stayed for 2 weeks and could have gladly stayed longer. Kudos to the incredible staff at the resort who go above...

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Helpful?
Thank fredslady
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola fredslady, Thank you for taking the time to tell us of your wonderful vacation here with us at the Grand Sirenis Riviera Maya Resort & Spa. It is always a pleasure to welcome guests back to the resort! We are delighted to learn that you found our staff to be friendly and attentive and I will personally pass on...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Conference Facilities

Additional Information about Grand Sirenis Mayan Beach Resort & Spa

Address: Carretera Federal Cancun-Tulum, | Zona Costera, km 256,3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $231 - $549 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sirenis Mayan Beach Resort & Spa 4*
Number of rooms: 456
Reservation Options:
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Also Known As:
Grand Sirenis Mayan Beach Hotel Akumal
Grand Sirenis Mayan Beach Resort And Spa
Grand Sirenis Mayan Beach Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#10 Top resorts Hotel in Akumal
#11 Luxury Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Mayan Beach Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Sirenis Mayan Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had room with the garden view, but we didn't spend much time there.”
AkvilinaRieger, 22 Apr 2017 | Read review
“Try to get a room away from the main pool.”
vantheman1999, 20 Apr 2017 | Read review
“Avoid staying near the Spanish groups at all costs”
sometrailsomewhere, 18 Apr 2017 | Read review
“The third floors offer the best views and are quieter than the other floors.”
fredslady, 16 Apr 2017 | Read review
“Get a room not on ground floor”
escapewinter2014, 12 Apr 2017 | Read review
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