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Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
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11,024 Reviews from our TripAdvisor Community

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Showing 8,938: English reviews
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Reviewed yesterday NEW

Our Grand Sirenis experience started with an hour and a half check in experience at the end of a 14 hour day. This was due to our side of the resort (mayan beach) being 'too busy' so they sent us over to the riviera side, but they apparently weren't set up to check us in properly so we basically got...

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Thank Shawn T
London, United Kingdom
Reviewed yesterday NEW

I wont waste too much time writing a review on this place as I've already wasted the money going there! The hotel is 4 star (at best) some parts are quite nice but these parts are let down by the dated nature and dirtiness of the rooms and surrounding areas. In a nut shell this is a 4 stare hotel,...

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Thank Adamholidayexpert
Reviewed 2 days ago NEWvia mobile

My family recently visited the Grand Sirenis Resort and Spa, this was the perfect holiday for us. The weather was perfect in March/April and the food and service was fantastic from all the staff, in particular our fantastic waiter Mr Floriberto Reyes Torres! Floriberto's service was outstanding, very attentive and ensured we as a family had everything we needed each...

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2Thank Tracy B
San Miguel de Allende, Mexico
Reviewed 2 days ago NEW

Had a family get together for christmas, great time, great food, great people. My wife has mobility issues, and everyone was super helpful. The entertainment staff was SUPER, Especially Yuridia and Midori! Thanks!

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Thank ToddMcIntosh
Reviewed 2 days ago NEWvia mobile

Me and my boyfriend visited Grand Sirenis in November 2016 for two weeks. We were not disappointed with this hotel, it was everything we had hoped for and more. Staff were always so friendly and the hotel was spotless! We were initially worried before going that we would get bored at nights as we knew there wasn't much to do...

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1Thank 2007_amanda
Swindon, United Kingdom
Reviewed 2 days ago NEW

A fantastic holiday in a clean and modern hotel, expertly staffed by friendly Mexicans! The hotel, whilst larger than we would normally choose, was set in beautiful and well-maintained grounds and offered space and tranquillity if you wished. Wildlife was plentiful with beautiful coloured birds, Spider monkeys, racoons, geckos and Sereques roaming in the hotel grounds. This was a real...

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4Thank Helen D
Copenhagen, Denmark
Reviewed 2 days ago NEW

The so called "5 star" hotel looked fantastic when you first arrived with its gorgeous buildings and ocean view but as soon as you got to the rooms you forgot all that because: ew. The rooms where painted an ugly orange colour and there was no wall to the bathroom. The pillows were rock hard and the air conditioning didn't...

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3Thank yonacotton
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola yonacotton, Thank you for taking the time to share your comments with us. We at Grand Sirenis treat all guest feedback with high importance and are continuously striving to improve the service we offer at the resort. We would like to apologise if certain aspects of your holiday did not live up to your expectations and have passed on...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 3 days ago NEWvia mobile

We had an amazing time at the resort. The staff were very friendly and always helpful. Beach was gorgeous and restaurants were great, especially the French restaurant. The spa was spectacular - hydrotherapy is a must do (thank you Deana and Elena for amazing massages)! Also a big thank you to Angeles (our concierge), JD and Javier for welcoming us...

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1Thank A TripAdvisor Member
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola, Thank you for taking the time to share your comments here with us at Grand Sirenis. We are delighted that you enjoyed your time here and that you especially liked our beautiful beach and delicious food served at our excellent French restaurant. We are also pleased that you enjoyed our state of the art Spa facilities. We are very...

Reviewed 3 days ago NEW

Excellent hotel, excellent food, lovely staff and excellent entertainment! I am a lone parent with a 13 year old daughter. We stayed here for 10 days and loved every minute. Staff were friendly and helpful and rooms were spacious and clean with whirlpool bath and supersonic showers! Food was excellent and I didn't have to take the emergency marmite out...

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2Thank Debbie D
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola Debbie D, Thank you for taking the time to tell us of your wonderful holidays here with us at the Grand Sirenis Riviera Maya Resort & Spa. We are delighted that you enjoyed our wide variety of food on offer here at the hotel - especially the chocolate fountain (who can resist?!). We are also pleased that you were...

New York City, New York
Reviewed 3 days ago NEWvia mobile

We had a great experience. The staffs were excellent. Especially the concierge, Gabriela Sabra and Avidai, they helped us a lot and made this vacation a memorable one. They helped my husband planned a surprise birthday dinner and decorated our room. I was really impressed of their great service. They also made sure that we were comfortable and we have...

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1Thank tanyadell
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola tanyadell, Thank you for taking the time to tell us of your wonderful experience here at the Grand Sirenis Riviera Maya Resort & Spa. We are delighted that you enjoyed your birthday trip and that Gabriela and Avidai were able to make your stay even more special - I will personally pass on your praise! We are also pleased...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $236 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sirenis Riviera Maya Resort & Spa 5*
Number of rooms: 948
Reservation Options:
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Also Known As:
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico
Hotel Style:
#10 Romantic Hotel in Akumal
#10 Family Hotel in Akumal
#11 Spa Hotel in Akumal
#11 On the Beach Hotel in Akumal
#11 Top resorts Hotel in Akumal
#12 Luxury Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Riviera Maya Resort & Spa staff and other travellers.
2,685 questions
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Newcastle upon Tyne, United Kingdom
10 months ago

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Questions? Get answers from Grand Sirenis Riviera Maya Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go some where else”
shawnt180, 24 Apr 2017 | Read review
“Rooms overlooking the jungle are quieter and add interest from the balcony!”
HelenD513, 23 Apr 2017 | Read review
“Get off the ground floor”
JohnandCo, 21 Apr 2017 | Read review
“Worth considering - members do get better rooms”
798dougg, 21 Apr 2017 | Read review
“Our room was close to the entrance of the building - very noisy as the night went on with loud tourist.”
BVickers, 21 Apr 2017 | Read review
5 of 5