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Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
Grand Sirenis Riviera Maya Resort & Spa
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10,872 Reviews from our TripAdvisor Community

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Showing 8,809: English reviews
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Reviewed yesterday NEWvia mobile

Hands down the most amazing entertainer at the resort !!! Hamlet Bravo Guizar!! Always smiling, laughing, interacting with the families, including everyone of all ages !!! Made the trip amazing !!!! 5 stars all the way !!!!!

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Thank Becca H
Sparwood, Canada
Reviewed yesterday NEWvia mobile

My family and I have been to this resort 6 times now. We love the Sirenis family! The resort is wonderful with great food, lots of amenities and the most wonderful entertainment staff! Our kids love the activities and shows put on at this resort and this year was no exception. One entertainer, Octavio (from pool #1), was AMAZING! He...

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Thank corettediane
Reviewed yesterday NEWvia mobile

We had such a great trip at Grand Sirenis. Especially the kids club the girls Fernanda, Karina, Paloma, Itzel where awesome. My son woke up ready to go to the kids club and was upset when it was time for him to get picked up. They have all kinds of activities planned everyday for the kids. He was sad the...

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Thank Jake T
Calgary, Canada
Reviewed yesterday NEW

Pro: most staff were very friendly and spoke English decently. Beds were comfortable. Once we figured out how the lights work (nobody explained the card to us), it was kinda cool to not waste electricity. Lots of food options available. Coffee Shop was awesome and my favorite area of the resort. Very enjoyable in the evening when it was dark...

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1Thank Patrice P
Vancouver, Canada
Reviewed yesterday NEWvia mobile

I have stayed at the Grand Sirenis for 5 consecutive years and each time the quality has gone down with each visit. The A La Carte restaurant quality has been very disappointing as the all food is cold, bland, lacking in variety and small portions (and I don't eat much). I left the French, which is supposed to be the...

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5Thank jadewats0n
Reviewed yesterday NEW

This was our second visit to this resort in 3 years. Service is still exquisite, food amazing, and the resort is still very clean. Special thanks to Erik at the restaurant by pool #3 for his fantastic service, and to Franklin at the beachside bar for excellent service as well. Wish we were still there......

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Thank TAMember06262013
Kingston-upon-Hull, United Kingdom
Reviewed 2 days ago NEWvia mobile

If you only ever read one or two bad reviews please pay attention to mine if you really want a 5 star resort. It is by far the worst resort /hotel I have ever visited. On arrival the reception staff couldn't check us in fast enough , and the little trolley transporters soon had us scratching our heads , rat...

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10Thank Jill C
Reviewed 2 days ago NEWvia mobile

We are on our last day at this hotel and I honestly can't fault it. Great variety of food and themed nights. Everywhere spotlessly clean. Staff polite and very helpful. Beach cleaned every day. Only grumble would that we had to pay for wifi but to be fair even that was so good we even had wifi on the beach....

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2Thank LaineTS
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola LaineTS, Thank you for taking the time to tell us of your wonderful holiday, we are so pleased that you enjoyed your time with at the Grand Sirenis Riviera Maya Resort & Spa. We hope to welcome you back to the hotel soon! Kind regards, Marco Mendoza Assistant Manager

Toronto, Canada
Reviewed 2 days ago NEWvia mobile

We are leaving tomorrow, will miss this for sure! Ok so the resort was great food was amazing always at the buffets, a la carts not good better eat at the buffets! Rooms amazing clean , we had 3 rooms 1103, 07, 05 that the staff was kind enough to accomodate us all together! staff very friendly and helpful. Beach...

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2Thank ingaeee
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola ingaeee, Thank you for taking the time to tell us of your wonderful holiday, we are so pleased that for the most part, your holiday lived up to your expectations. Thank you also for advising us of areas in which we can improve, we constantly strive to improve the experience of our guests thus your comments are extremely helpful....

Ottawa, Canada
Reviewed 2 days ago NEW

Stayed March 2017. The room: Really enjoyed our well-needed vacation. The room was clean ,though quite cold until we figured out the cooling system. (just turn off the room fan and keep the overhead fan going). Bed was comfortable enough though sagged a bit in the middle (about time to replace them) and it took us a couple days to...

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1Thank Dawn E
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola Dawn E, Thank you for taking the time to tell us of your wonderful holiday, we are so pleased that you enjoyed your time with at the Grand Sirenis Riviera Maya Resort & Spa. I will pass on my congratulations personally to Ramon and Adela. We hope to welcome you back to the resort soon! Kind regards, Marco Mendoza...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $239 - $625 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sirenis Riviera Maya Resort & Spa 5*
Number of rooms: 948
Reservation Options:
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Also Known As:
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico
Hotel Style:
#10 Romantic Hotel in Akumal
#10 On the Beach Hotel in Akumal
#10 Family Hotel in Akumal
#10 Spa Hotel in Akumal
#11 Top resorts Hotel in Akumal
#11 Luxury Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Riviera Maya Resort & Spa staff and other travellers.
2,592 questions
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Newcastle upon Tyne, United Kingdom
9 months ago

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Questions? Get answers from Grand Sirenis Riviera Maya Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rent a jetski. It was exhilarating!”
 of 5 bubbles TAMember06262013, 26 Mar 2017 | Read review
“Canadian Travellers take Mexican Pesos. No need to mess with Am.$”
 of 5 bubbles 80dawne, 25 Mar 2017 | Read review
“Pay the extra for a balcony overlooking the gardens, your safe and wifi is included”
 of 5 bubbles nigelcrabb2017, 25 Mar 2017 | Read review
“We stayed in the Naab building- Very handy for all amenities”
 of 5 bubbles KatieA1, 24 Mar 2017 | Read review
“All rooms are good as you spend little time in them so its not that important. We have always had sea or garden view.”
 of 5 bubbles MINA1Bedford, 24 Mar 2017 | Read review
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