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Grand Palladium White Sand Resort & Spa

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#11 of 22 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium White Sand Resort & Spa
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2,480 Reviews from our TripAdvisor Community

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Showing 1,484: English reviews
Edmonton, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 days ago NEW

We spent 11 nights @ the Palladium White Sands Resort & Spa. This complex is enormous, it is virtually the size of a small city ++.If for any reason you are partially handicapped, as far as walking or stairs, this may not be suited for you. Our junior suite was on the ground floor facing the pool. Great location. All... More 

Helpful?
Thank Brad M
Portland, Oregon
1 review
Reviewed 3 days ago NEW

I had a wonderful time at Palladium. White Sands is bundled in with a couple resorts, so between it and the others, there is always something to do. The employees were so friendly and made us feel comfortable and welcomed. Keep your eyes out for Daniel, Rodrigo, Quetzalli, Joanna, Elizabeth and Paulette because they will make sure you have more... More 

Helpful?
Thank sammyvdb27
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Spent a week at the white sands resort. The lobby was under construction but it was contained and not a nuisance. My room was great. The restaurants were really good, the buffets good to, the one thing was that sometimes it was confusing as to what was open & when. The pools were great, the hidden pools were quiet and... More 

Helpful?
Thank Kris R
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Kris, First of all, we want to thank you for choosing us as you holiday provider. Thank you also for sharing your excellent experience at the Grand Palladium Kantenah Resort & Spa. We appreciate you bringing these issues to our attention, as we are always looking for opportunities to address any areas of improvement and growth opportunities. This information... More 

Oklahoma City, Oklahoma
1 review
Reviewed 1 week ago

We booked our room online as part of the new Wellness Program and received all kinds of extra benefits - including free time at the spa, breakfast one morning in our room, a romantic private dinner on the beach and more! David and his staff went far beyond our expectations in making us feel welcome but not smothered by too... More 

Helpful?
Thank pfflyers2016
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear pfflyers2016, Well, We are sure you have make David´s day and that make us extremly proud. Our POP (People of Palladium) is our best treasure nad your comments motivate the the simple daily motto: be better every day and convert guest info fans We are looking foward seeing you soon, untill then, we will keep improving with comments from... More 

Chilliwack, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

Good points: The beach here is very nice and swimmable - bring water shoes as there are a few rocks and the water is pretty shallow - great for snorkelling too. Attended a family wedding - hotel did a great job - well organized - great time had by all. We were lucky to have perfect weather all week. The... More 

Helpful?
Thank shemiktravels
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear shemiktravels, First of all, we want to thank you for choosing us as you holiday provider. Thank you also for sharing your excellent experience at the Grand Palladium Kantenah Resort & Spa. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience.... More 

Edmonton, Alberta
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 week ago

My husband and I cannot say enough good things about this resort. The phone calls each evening to ensure everything was good/quality control was great. Our room was cleaned and restocked every day without fail, we did not have to ask for anything. The staff were incredible and the service was wonderful. The rooms were very clean and luxurious. The... More 

Helpful?
1 Thank DonnaBruce
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear DonnaBruce, Thank you for your feedback and taking the time to post your comments. We are pleased to hear that everything was perfect during your stay. We so much appreciate your kind tone; and feel happy that we were able to live up your expectations and you enjoyed pools, wildlife, service and cleaness. We feel honored that you would return and can’t wait to... More 

Michigan
Level Contributor
108 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 1 week ago

We were there from Nov. 6th thru the 14th . I am giving my review as a member . This is our third time to Rivera Maya we have timeshare at the Grand Mayan the other side of Playa. This is our first at the GP in Rivera Maya as we became trial members at the GP in Jamaica last... More 

Helpful?
Thank Dave A
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Dave, Thank you so much for sharing your lovely experience at the Grand Palladium Kantenah Resort & Spa. Palladium travel club has being informed about your review and in the name of the entire team thank you very much It makes us happy to know that you had a a wonderful vacation and we were able to live up... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

This was our first time vacationing in Mexico and I cannot say enough good things about our time there. The staff were incredible, helping us with any needs or questions we had, the food was the best we have eaten in the south, the room was luxurious, the pool side provided all we were looking for, and the beach was... More 

Helpful?
1 Thank Kelvin S
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Kelvin S, Thank you for your recent review, as well as your compliments. We strive to make every guests vacation one that they will remember as their best vacation ever, and all comments help us to know which are our guest’s expectations. I'll be sure to pass along your compliments to our staff - they works so hard. We're... More 

Calgary
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 3 weeks ago

Room was awesome, Service very good as usual. Obviously love the resort as out of our 9 trips to the Mayan, 3 have been to this resort. Specifically, we love the gym, the beach, the restaurants, the food, the large size, the location in the jungle, etc. This time we booked through a travel club member and were given gold... More 

Helpful?
Thank WarrenCalgary
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear WarrenCalgary, I would like to thank you for your nice comments about your stay, we really appreciate the feedback and particularly as frequent visitors, that experience several times our hotel and services and enjoy it, as that is our aim, not only to make our guests return but to make them feel more comfortable each time and to notice... More 

Level Contributor
3 reviews
Reviewed 3 weeks ago via mobile

Loved our stay and can't wait to come back! The staff is friendly, rooms are spacious and comfortable and someone checks daily ( by phone ) if you need anything. The Thai restaurant was excellent and there is more than enough choice when it comes to food. The resort is situated in the jungle so doing a "jungle" tour is... More 

Helpful?
Thank Suzanne M
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Suzanne M, Thank you very much for your kind words and for your confidence in our company and the vision for which we dedicate our effort. This kind of comments motivates us to keep giving our heart in what we do and to try to improve our offer and services day after day. Thank you again and please contact... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $351 - $1,070 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#5 Green Hotel in Akumal
#9 Spa Hotel in Akumal
#9 On the Beach Hotel in Akumal
#9 Luxury Hotel in Akumal
#9 Top resorts Hotel in Akumal
#13 Romantic Hotel in Akumal
#13 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium White Sand Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Palladium White Sand Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The sky is the limit, it all depends on individual preferences.”
  • 2nd picture from our ground floor suite.
  • View from our ground floor suite facing the creek and pool area.
 of 5 bubbles bradm734, 3 Dec 2016 | Read review
“Rooms on the top floors are quietest.”
 of 5 bubbles pfflyers2016, 24 Nov 2016 | Read review
“Read reviews to find out where you may want to be . If you are celebrating a special occasion they email them in advance.”
 of 5 bubbles Lexus69, 22 Nov 2016 | Read review
“Love the Governor Suites”
 of 5 bubbles WarrenCalgary, 14 Nov 2016 | Read review
“compare the different parts of the resort which fit your style and budget. Access to the restaurants and amenities is the same for all.”
 of 5 bubbles themangoeater, 8 Nov 2016 | Read review
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