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Grand Bahia Principe Tulum

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#8 of 23 Hotels in Akumal
Certificate of Excellence
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Grand Bahia Principe Tulum
Grand Bahia Principe Tulum
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11,668 Reviews from our TripAdvisor Community

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Showing 7,752: English reviews
Meriden, Connecticut
Reviewed 17 November 2013

Stayed Nov 10th thru 14th 2013. First off any hotel where the roof leaks in the lobby and ALL the restaurants shouldn't remain in business, every time it rained water poured in...the staff was very apologetic but...Basically it comes down to the management...they do not pay enough attention to the details. The lobby was dirty the drinks were not even...

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Helpful?
4Thank selrider
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: On behalf of Bahia Principe Riviera Maya Resort, I would like to thank you for taking the time to write about us. The management and staff extend our sincerest apologies for any inconveniences which you may have experienced Please be assured that we have addressed your letter to the general manager in order to take measures as...

Bathgate, United Kingdom
Reviewed 17 November 2013

We have stayed here three times now and it is one of the best resorts we have stayed in. It is quiet enough for a peaceful stay but still has enough to keep most people occupied. It is only about 20 minutes from Xel Ha which is a must visit attraction. I would strongly recommend this resort

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1Thank IraqiMac
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: First of all thank you very much for your visit to the Grand Bahia Principe Tulum Hotel and for taking the time to write your positive impressions. The entire Grand Bahia Principe Tulum team is very glad to know that you enjoyed your stay with us. We would be delighted to welcome you again at the Riviera...

Edmonton, Canada
Reviewed 16 November 2013

The service staff in the bars and restaurants were excellent! Ursula and Mari in the lobby bar made us feel like welcome guests. The al a carte, buffet and snack bars all had excellent servers and busboy staff. The front desk staff were terrible. The first impression was of someone who didn't care whether we stayed or went. The "surprise"...

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1Thank just0netraveler
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: Thank you for taking the time to share your feedback on Trip Advisor of your stay with us. I would like to apologize for situation described referring the service a, as a company we greatly value the feedback which we receive from our guests as we constantly strive to maintain consistently high standard of service. On behalf...

Chesterfield, United Kingdom
Reviewed 15 November 2013

Stayed 5-12 Nov, travelled with Thomas Cook from Manchester. Flights 10 hrs + out, 8 hrs+ home. Weather there a bit changeable – rained a few times, but when the sun shone, phew! We have been to many all inclusive resorts – this one is the very best. We were in the Hacienda part of Tulum – which I strongly...

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2Thank jandlUk
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Trip Advisor Member: On behalf of the management and all the staff of the Grand Bahia Principe Tulum Resort, we would like to send you our warmest appreciation for choosing to be guests in our resort. We realize that there is a myriad of other resorts for you to choose from and we are grateful because your choice was...

Reviewed 15 November 2013

Stayed 24/10/13-07/11/13. This was our 2nd stay on the complex, last year staying at the Akumal, our holiday last year was brilliant, hence the return visit. This year was a totally different story...... The hotel is a 90min straight run from the airport at Cancun, so if you travel with a holiday company add another 30 min for the transfer...

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2Thank Steven H
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Steven: First of all thank you very much for staying in the Bahia Principe Riviera Maya Resort and taking the time to write your impressions and suggestions, to improve the service we are offering. It is our priority to provide excellent customer service throughout the entire stay and be ensured we will be discussing your concerns with all the...

Abbotsford, Canada
Reviewed 15 November 2013

Visited Mexico with my bf and another couple Nov 1 -9. Loved it!!! Despite the not-so-great weather this hotel has lots to offer in terms of restaurants, evening entertainment and easy access to transportation to other areas of the Mayan riviera(colectivo). ROOMS-we were lucky enough to stay in the 38 block which offered access to a more private beach/pool and...

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2Thank wannatraveller
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: Thank you very much for taking your valuable time to post your review on Trip Advisor and for choosing us your holiday destination. We consider a great honor to have had the opportunity to have served you and the fact that you endorsed our property highly is very motivating to our managers and staff. You can be...

Darlington, United Kingdom
Reviewed 15 November 2013

Mexico was on our tick list for places we wanted to visit in our lifetime ,so when my sister in-law asked us if we'd like to go we jumped at the chance .we were worried about the long flight but that seemed a breeze .our travel dates were 17/09-2/10 2013 we had just missed the hurricane that had hit Mexico...

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1Thank Suzie H
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Estimated Suzie: We take this opportunity to thank you for the review you have written for the benefit of the Trip Advisor community. There is immense pleasure of having a guest such as your self speak in such high regard for our Hotel. We appreciate that you have allowed us the honor of serving you. Your evaluation is of special...

Toronto, Canada
Reviewed 15 November 2013

We visited this resort in Nov 2013. Just got back! Very friendly staff, regardless if you tipped them or not! Everything was spotless, from the Restaurants, to the rooms, to the Lobby Bar. The seats in the chairs in the lobby are in need of cleaning or replacing.The main problem is the Snack Bar area, as there are quite a...

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4Thank NorthernSpirit
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: The nice notes like the one you kindly posted on the Trip Advisor webpage are very appreciated by us. Thank you for taking some time to express your impressions during your stay at the Bahia Principe Riviera Maya Resort. We appreciate that you took the time to specify the highlights of your trip. We are happy to...

Reviewed 14 November 2013 via mobile

Stayed from 29th Oct to 12th Nov 2013. The only down side we found at this hotel was that we had to come home. It offered everything that we wanted from a holiday. The hotel is great and offers something for all age ranges. We stayed in the Hacienda section room 3913 at Tulum. The room was cleaned every day...

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4Thank Maltbywhite
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: We are honored to have had the opportunity to serve you. Your generous words are greatly appreciated as we are certain your review will prove invaluable to other travelers. Being a three hotel complex gives Bahia Principe Riviera Maya Resort the opportunity to have several options to offer to our guests. We are glad to read that...

Edson, Canada
Reviewed 14 November 2013

Everything was just OK. No !WOW! factor with anything. Room was really good but AC didn't work very well. Thank god for the ceiling fan. Entertainment is generally mediocre, repetetive, and dry. The fire show in Hacienda was the best show by far. MJ show was OK. The common areas were noisy and busy, and the service was slow in...

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2Thank Kevin F
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Kevin: Thank you for giving us your feedback about the time you had at the Bahia Principe Riviera Maya Resort and the activities that you had enjoyed. I believe that your suggestions will be very useful for other readers. We are concerned to learn about your experience and are sorry to hear that we could not fulfill your expectations...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (1 h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 

Additional Information about Grand Bahia Principe Tulum

Address: Crta Chetumal - Cancun km 250, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $228 - $543 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 960
Reservation Options:
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#6 Top resorts Hotel in Akumal
#6 Family Hotel in Akumal
#7 On the Beach Hotel in Akumal
#7 Spa Hotel in Akumal
#7 Romantic Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe Tulum staff and other travellers.
1,943 questions
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Questions? Get answers from Grand Bahia Principe Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The property is huge, so pick the area of the resort you'll use most and get a room there. Reception will probably be uncooperative.”
 of 5 bubbles ClancyCat202, 21 Feb 2017 | Read review
“Ask for a room close to the main buildings or you will be walking a lot; away from backing snack bar”
 of 5 bubbles krystalnameth, 20 Feb 2017 | Read review
“Know what you are getting before you go and get names of who told you”
 of 5 bubbles CourtneyfromCanada, 20 Feb 2017 | Read review
“Ocean view was very good. Liked room 1415”
 of 5 bubbles greektk, 20 Feb 2017 | Read review
“Most rooms have a good garden view with a peek at the ocean. South of Lobby has better transportation.”
 of 5 bubbles maryemcdougall, 18 Feb 2017 | Read review
5 of 5