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Grand Oasis Tulum

2,322 reviews
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Traveller (2444)
Pool & Beach (814)
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Overview
  • Excellent42%
  • Very good29%
  • Average13%
  • Poor7%
  • Terrible9%
Travellers talk about
“calm resort”(87 reviews)
“dos lunas”(43 reviews)
“smart car”(41 reviews)
Wifi
Free Parking
Breakfast included
Beachfront
Pool
Restaurant
Airport Transportation
3.5 Star Hotel
All hotel details
Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,322)Write a Review
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1 - 5 of 1,214 reviews
Reviewed yesterday

Do the upgrade. It was a totally different experience for us. The restaurants, lounges, facilities are top drawer. There is a real feeling of exclusivity as we met a number of Canadians who did not upgrade and compared our experiences, they certainly wish they had....More

1  Thank ratherbeskiing2017
Hotel's Favourite
Reviewed 29 September 2017 via mobile

The place is naturally beautiful and it is accentuated by the Devine accommodations and the attentions provided by the hotel and their staff. My wife and I had an amazing time and look forward to visiting again. Definitely on our "will stay again" list.More

11  Thank Keoky P
Response from OasisHotelResorts, Director General at Grand Oasis TulumResponded 3 October 2017

Dear guest, Thank you very much for your kind comments, we are pleased to know that your stay in our resort has met all your expectations, we strive every day to offer our guests only the best in every aspect, from premier facilities, variety of...More

Reviewed 2 days ago via mobile

I also posted this in The Sian Ka’an at Grand Oasis as this is the section our room was in as we had no kids with us. I take my mom away every year for my birthday week. We arrived via AA into terminal 3....More

1  Thank beantownbabe
Reviewed 5 days ago

I will be the first to admit I was hesitant when I started reading the negative reviews about this resort (of course after we booked), BUT after returning home I honestly have very few negative things to say and we had a lovely time. The...More

5  Thank Trista L
Response from OasisHotelResorts, Director General at Grand Oasis TulumResponded 2 days ago

Dear Trista, We are very happy to know that you had a really good time with your family at our resort, our team is always willing to make your stay the most pleasing time and that is why we put our hearts and all the...More

Reviewed 5 days ago

We booked our stay with the Grand Oasis Tulum but our first night was spent at the Lite section of the resort. We were not told why we were not staying at the Grand section that we booked but were told we would be moved...More

2  Thank Love-the-ocean-4ever
Response from OasisHotelResorts, Director General at Grand Oasis TulumResponded 2 days ago

Dear Guest, We appreciate you taking the time to share your comments, this is very helpful to us because thanks to you we can improve and provide better services in the future. Also, we are truly sorry for the inconvenience that you went through during...More

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123456243
About
Amenities
Top amenities
Beachfront
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Adult pool
Outdoor pool
Details
Price range
USD 186 - USD 334 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Akumal
#11 Family Hotel in Akumal
#13 Romantic Hotel in Akumal
#15 On the Beach Hotel in Akumal
Room types
Suites
Details
Price range
USD 186 - USD 334 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Akumal
#11 Family Hotel in Akumal
#13 Romantic Hotel in Akumal
#15 On the Beach Hotel in Akumal
Room types
Suites
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Traveller (2444)
Pool & Beach (814)
Room & Suite (403)
Dining (397)
Amenities (154)
Family and Play Areas (38)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Angela R
21 February 2018|
AnswerShow all 7 answers
Response from 310amyv | Reviewed this property |
I have to agree with the sentiments of others here. No matter what you book, you may not get it. They overbook and then put you wherever- good luck!
1
Vote
Randy Kristi R
15 February 2018|
AnswerShow all 5 answers
Response from SalSham | Reviewed this property |
Umm! Sorry not a drinking or smoking person. But I think several other people have responded with answers. Have a great time. We did!
1
Vote
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123456167
Room Tips
"The only one to avoid are the ones right beside the sweat-lodge as they do create alot of smoke when they are..."
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"Don't book here"
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"All rooms were poorly maintained and serviced!!!"
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"Grand Oasis oceanfront are the best!"
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