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Grand Oasis Tulum

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Grand Oasis Tulum
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1,728 Reviews from our TripAdvisor Community

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Showing 941: English reviews
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Los Angeles, California
Reviewed 2 days ago NEW

this Hotel is such a bate and switch. 1st I knew it was a bad sign when our airport driver had a funny look when we told him we were heading there. upon arrival it took exactly 45 mins for us to get checked in. once we got to the front dest it was explained to us that we would...

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Helpful?
4Thank erineliza22
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we will be paying special attention to the maintenance of our facilities to avoid any issues in the future. We have made a detailed report of your...

Reviewed 3 days ago NEW

If you're looking for a bit of excitement or events at night, this might not be the place to go. As a group of 10 friends, we found the day time amenities (i.e. beach, pool, food, drinks) very nice and never had a problem finding space to enjoy ourselves. But at night, we found there wasn't much to do. Rooms...

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Helpful?
2Thank Kelsey G
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Kelsey, We are very sorry that we haven't met your expectations, we would like to sincerely apologize and inform you that all your comments and opinions are considered in order to improve our service. We hope to have the opportunity to welcome you again in our hotel to change your perception of us. Kind regards, Gerardo Bordoli

Dieppe, Canada
Reviewed 4 days ago NEW

We would like to thank Gerardo Bordoli and his staff for a most awesome and relaxing trip to the Grand Oasis Tulum:. Hector, Marioni, Linda in the VIP lounge, Roxanna and Nelson at the Terraza Careyes, Noeli Gomez at the Coffee bar, Antonio at the Dos Lunas restaurant (Italian) and our server at the pool bar, Estephania (I think that...

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Helpful?
1Thank guyg251
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We greatly appreciate the special mention of those members of our team who helped make your stay an enjoyable one. We will of course congratulate them for their great work, as they work hard to create...

Reviewed 6 days ago NEW

My husband and I ate at the steak and seafood restaurant called Cocoa. Food was delicious, service was excellent, staff were pleasant and very helpful. It was a great romantic evening. We've also eaten food from the general buffet and all was prepared with care and artful display. Everything was so tempting and delicious. The ocean offers so many opportunities...

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Helpful?
1Thank Jan K
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Jan, Thank you for your kind words. It gives us great pleasure to know that you had such a good time during your stay with us, it was an honor having you as a guest. We are happy to hear you enjoyed our restaurants, we go to great lengths to provide our guests with a variety of food and...

Reviewed 1 week ago NEWvia mobile

Just returned from the Grand Oasis Tulum. Our stay was good, not amazing. We traveled with another person, and had requested that our rooms be at least somewhat near each other. We got the exact opposite of that. Our travel companion was literally on the other side of the resort, and they stated they could not accommodate a room change,...

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Helpful?
1Thank Nicole S
OasisHotelResorts, Gerente at Grand Oasis Tulum, responded to this review

Dear Nicole, Thank you for this review and for take a moment of your day to share your experience. Your review was very interesting. We can see that you enjoyed some aspects of the hotel. We are glad to know you received a good service form our team and that the food at restaurants was amazing. However you comments on...

Buenos Aires, Argentina
Reviewed 1 week ago

If your are a Caribe frequent traveller perhaps this is not the best site in the zone, because where the hotel is located there is a curve and the beach zone is quite narrow. I have been in betters resorts and in better places of the Caribbe Isles. But if it is the first time you visit this area is...

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Helpful?
2Thank kmare70
OasisHotelResorts, Gerente at Grand Oasis Tulum, responded to this review

Dear kmare70, Thank you for take the time to share your experience with us. We are truly sorry if we did not meet your expectations during your las trip to Riviera Maya. We are a company devoted to the service and gastronomy and we are glad you enjoyed this aspect of the resort. However we would love to have another...

Trenton, Canada
Reviewed 1 week ago

I was hesitant to rate the Grand Oasis Tulum too high as I wish to return next winter and do not want it to become overcrowded because of my rating. Selfish, I know but true. This is a little gem off the beaten path in Tulum. You'll have to rent a car to travel to Half Moon Bay or take...

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Helpful?
3Thank John H
OasisHotelResorts, Gerente at Grand Oasis Tulum, responded to this review

Dear John, Your review really makes us very happy. Thank you for such nice words about our hotel, this will always be the calm resort and we will always make everything to make sure your experience will be as good as this one, so thank you for rating us the way you did, and for trust on us to return...

Stevens Point WI
Reviewed 1 week ago

This was our second visit to the Grand Oasis. We were SO disappointed! This resort has not been kept up at all. Our room was filthy and needed a lot of work. No hot water for two days of the ten we stayed. Little water pressure, and having a shower head that 3/4 of the holes were plugged didn't help....

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Helpful?
1Thank kickinbutt
OasisHotelResorts, Gerente at Grand Oasis Tulum, responded to this review

Dear Guest, We are truly sorry that we were not able meet your expectations on your second visit to our hotel. We would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our services and facilities. We worked hard during last year to make tons of renovations around the...

Canada
Reviewed 1 week ago

I went for March break vacation with my family. My opinion is almost the same as the below "Calle". Most staff I met there were very friendly even though we experienced language barrier because one of my family can not speak Spanish. In Cancun hotel zone, no problem only with English but different here, some hassle. But, it does not...

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Helpful?
Thank kitwithbell
OasisHotelResorts, Gerente at Grand Oasis Tulum, responded to this review

Dear kitwithbell, Thanks to you for this review and for share the details of your stay on this platform. We are glad to know the overall experience of you and your family was positive, sure there are areas were we still can do upgrades and improvements, but it is confortable know that you had a good time and enjoyed the...

Waterloo, Canada
Reviewed 1 week ago

We stayed in a Gardenview room, March 3-10 2017, my wife and our 8-yearold son. When arriving at the hotel (about 1.5h from the Cancun airport) we saw signs of "The Calm Resort". That's a good summary. THE GOOD: Throughout our stay, there were no loud obnoxious people, the animation folks were there did their things to the side, and...

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Helpful?
1Thank Calle J
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Calle, Thanks a lot for this great review. We are very happy to know you had a good experience during your last visit and even more, we are happy to know the service from our staff made your visit a little bit better. It also makes us very happy, know that your kid enjoyed the kids club. The girls...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
Internet
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort," a haven of tranquility far away from the hustle and bustle of the city where our guests can discover the wonders that nature has to offer. ... more   less 

Additional Information about Grand Oasis Tulum

Address: Km 251 Carret. Chetumal - Pto. Juarez, Akumal 77776, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $250 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Tulum 3.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Grand Oasis Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#12 Top resorts Hotel in Akumal
#14 Family Hotel in Akumal
#14 Romantic Hotel in Akumal
#14 On the Beach Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Tulum staff and other travellers.
380 questions
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Questions? Get answers from Grand Oasis Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't !!!! book at Mayakoba for same price !!!”
 of 5 bubbles erineliza22, 27 Mar 2017 | Read review
“All rooms appeared very comfortable but The SIAN KA'AN section is newer and fancier.”
 of 5 bubbles guyg251, 25 Mar 2017 | Read review
“The hotel offers several different areas for rooms...check out all of them. The one nearer the entrance may offer quieter rooms.”
 of 5 bubbles , 23 Mar 2017 | Read review
“Room 4141 is an ideal ground floor room within 100 steps to breakfast, the morning coffee shop and most importantly the beach. ”
 of 5 bubbles johnhP6035QM, 20 Mar 2017 | Read review
“Book somewhere else”
 of 5 bubbles kickinbutt, 19 Mar 2017 | Read review
5 of 5