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Grand Palladium Kantenah Resort and Spa

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#6 of 22 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Kantenah Resort and Spa
Grand Palladium Kantenah Resort and Spa
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4,956 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium Kantenah Resort and Spa
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Showing 2,744: English reviews
El Paso, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Family trip for my sisters wedding. She chose this place for its chapel/catholic wedding. Our room was on the third floor of the villa very inconvenient for a family traveling with kids and strollers. The room had ants all over the restroom sink, no warm water the first night and a mini fridge that never worked. Not impressed at all... More 

Helpful?
4 Thank tyna182
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear tyna182, Thank you for coming to Grand Palladium Kantenah Resort&Spa and for let us know about your experience at the hotel. We always work to provide a service of excellence to our guest. We are sorry we could not fulfill your expectations. Your valuable feedback will help us to improve our service and we will work in the aspects... More 

Wokingham, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

I don't know where to start but me and my boyfriend have just got back from 10 days at this hotel and wish we could have stayed forever! It is an incredible resort and definitely worth 5*, I actually felt like we got more than expected for our money! The staff are amazing and all so helpful/generous, the majority speak... More 

Helpful?
Thank Hannah T
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Hannah T, Thank you for choosing Grand Palladium Kantenah Resort&Spa for your vacation and for sharing your detailed opinion with the travel community of Tripadvisor. It is great to read that you have enjoyed your last stay at the hotel. Your kind words about the service and your experience here with us are the best feedback we can receive... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

We stayed there for six days. The resort is beautiful and the food is pretty good. However if you don't tip each and every time and tip well watch out!! As the days go on they treat you worst and worst. The staff at the buffet will only refill your water once. At one point I had to go get... More 

Helpful?
4 Thank Annette A
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Annette A, Thank you for choosing Grand Palladium Kantenah Resort&Spa for your six days vacation and for sharing your opinion with us and the travel community of Tripadvisor. We appreciate your valuable feedback as an important source of information which help us to improve our service. It is nice to read that you have found the resort beautiful and... More 

Calgary, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 week ago

Recently spent 1 week with my family here. We had a great vacation, and had lots of fun. Beach was excellent, and you can venture out into the ocean without rock or coral destroying your feet. Minimal waves as well, which makes it fun for everyone to play around in. Overall it was very good....not phenomenal, but very good. Positives:... More 

Helpful?
1 Thank gkreim
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear gkreim, Thank you for choosing Grand Palladium Kantenah Resort&Spa for your family vacation and for sharing your opinion with the travel community of Tripadvisor. We are happy to read that you have enjoyed the room, the service of our friendly and helpful staff and the restaurants especially the new Thai restaurant. We will let the chef and captain of... More 

Sherwood Park, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

We stayed for a week and couldn't be happier! The staff were extremely friendly to us. The bartenders in the evening at the colonial lobby where the main entertainment happens, were awesome, by day 3 they knew exactly what we were drinking and every time I turned my head he had a new drink or a shot waiting for us!... More 

Helpful?
Thank jessicamaess
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear jessicamaess, Thank you for choosing Grand Palladium Kantenah Resort&Spa for your honeymoon and for let us know about your experience at the hotel. We are happy to read that our staff made you happy during your stay with their service. Our purpose is to create unforgettable great memories in our guest. It is very nice to read that the... More 

St. John's, Canada
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 weeks ago via mobile

We visited this resort the second week in November 2016 with another couple. Overall everything was good, very few complaints, but it just wasn't worth the price we paid. It was about $200pp more expensive than comparable resorts for the basic room, and we actually paid an additional $300pp for the "Mayan Suite" upgrade. I can't say for sure having... More 

Helpful?
2 Thank Ally H
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Ally H, Thank you for choosing Grand Palladium Kantenah Resort&Spa for your vacation and for sharing your opinion with us through the Tripadvisor. Our commitment is to fulfill the expectations of our guest and try to go above and beyond with our service. We appreciate your valuable opinion as an important source of information to improve our service. On... More 

Mississauga, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

We have just returned from our vacation with our 3 kids aged 8, 10, and 12. The kids were sad to leave. The people of Palladium made this an absolute wonderful experience for our children. The entertainment was amazing, the food, check in and check out were a breeze. We want to especially thank Cristian Martinez, Elizebeth, Mariana, Olesky, Oscar,... More 

Helpful?
2 Thank Games and stuff 4
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Games and stuff 4, Thank you for choosing Grand Palladium Kantenah Resort&Spa for your family vacation and for sharing your experience at the hotel with the travel community of Tripadvisor. We are the People of Palladium and we are very happy to read your kind words about this wonderful experience at the resort. It is very nice to know... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago

My family of four just got back from a week trip Nov 9th to Nov 16th and we had a great time. My wife and I are 40 and my daughter is 13 and son is 12 (Teens / Tweens). We stayed at the Kantenah resort in block 42 which was a 5 min walk to the hotel lobby. We... More 

Helpful?
9 Thank RKBuye
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear RKBuye, Thank you for choosing Grand Palladium Kantenah Resort&Spa and for sharing your detailed opinion with the travel community of Tripadvisor. Your valuable feedback will help some people who are deciding which is the right place for their next vacation. We appreciate your kind words and we are happy to know that your experience at the resort worth the... More 

Denver, Colorado
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

We stayed for a week and were sorry to leave. It's a spacious resort that you can easily walk the property or take one of the many free shuttle carts driven by hotel employees. Our room was very nice and clean and had a huge bathroom and private patio. Coffee set up and stocked refrigerator including soft drinks, beer and... More 

Helpful?
Thank mountainhi2222
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear mountainhi2222, Thank you for choosing Grand Palladium Kantenah Resort&Spa for your vacation and for sharing your opinion with us through the Tripadvisor. We are happy to know that you have enjoyed the resort and we appreciate your kind words about the Kantenah lobby bar. We will let the bartenders know about your comment. We hope to see you again... More 

Chester, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

This is our second visit to this fabulous place we went here 7 years ago. The staff are very friendly and go out of their way to make sure you have a great holiday. The resort is spotless rooms very comfortable I would highly recommend this place and wild life is wonderful

Helpful?
1 Thank j h
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear j h, Thank you for choosing Grand Palladium Kantenah Resort&Spa again for your holiday and for sharing your wonderful opinion with us. We are happy to read that as a repetitive guest you have enjoyed again this wonderful hotel. Our purpose is to create unforgettable great memories in our guest. We hope to see you again in less than... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Kantenah Resort and Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $311 - $882 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Palladium Kantenah Resort and Spa 4.5*
Number of rooms: 422
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com and Jetsetter so you can book your Grand Palladium Kantenah Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kantenah Palladium Grand
Grand Palladium Kantenah Hotel
Palladium Mexico
Palladium Grand Resort
Hotel Grand Palladium Kantenah
Palladium Kantenah
Grand Maya Palladium Riviera
Grand Palladium Kantenah Resort Spa
g Palladium Kantenah
Grand Palladium Mayan
Hotel Style:
#2 Green Hotel in Akumal
#4 Top resorts Hotel in Akumal
#5 Romantic Hotel in Akumal
#5 On the Beach Hotel in Akumal
#6 Luxury Hotel in Akumal
#6 Spa Hotel in Akumal
#8 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Kantenah Resort and Spa staff and other travellers.
505 questions
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Questions? Get answers from Grand Palladium Kantenah Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have jungle views, not disappointing at all! Too much beautiful wildlife like colourful birds visit to not enjoy! Just fabulous”
 of 5 bubbles lindsayg930, 2 Dec 2016 | Read review
“Top floor rooms have vaulted ceilings which just add to the design. Also it offers a view over the tree canopy”
 of 5 bubbles 81reinhardm, 2 Dec 2016 | Read review
“Rooms on the ground floor are musty smelling”
 of 5 bubbles RhondaEF, 25 Nov 2016 | Read review
“We stayed in villa 6 which was a perfect distance from the buffet, reception, pool and gym. 5 minute walk to everything.”
 of 5 bubbles Mari44_12, 25 Nov 2016 | Read review
“Blocks 6/7 were quiet - ones near main resort are noisier from weddings/parties”
 of 5 bubbles hannaht844, 23 Nov 2016 | Read review
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