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Grand Palladium Kantenah Resort and Spa

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#6 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Kantenah Resort and Spa
Grand Palladium Kantenah Resort and Spa
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5,246 Reviews from our TripAdvisor Community

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Showing 2,889: English reviews
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Kelowna, Canada
Reviewed yesterday NEWvia mobile

Out of all the resorts I've been to in the Maya Riviera, Palladium was the fairly average. The food wasn't anything special, the resort was tidy but hard to navigate at times and the rooms were a good size but not very well maintained (our room for instance rarely got hot water and the air conditioner was quite loud, it...

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Helpful?
Thank Ktownlifer
Brooklyn, NY
Reviewed yesterday NEW

Had another awesome time at Grand Palladium. They have a great new Thai restaurant and as always we loved the beautiful surroundings, great food, etc. But what makes this resort outstanding are the wonderful people that work there and the fantastic shows. Every single worker there does their utmost to make your stay fun and enjoyable. We were fortunate to...

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Thank Bklynmom
Fort Collins, Colorado
Reviewed 2 days ago NEW

The food, people, grounds and facility are first class. The bathrooms are smaller than most resorts we have stayed at in Mexico otherwise the rooms are very nice. The fact you have 3 resorts to use makes the choices of Restaurants fantastic

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Helpful?
Thank llp228
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear llp228, It is a pleasure reading your review about your recent vacation with us at Grand Palladium Kantenah. It is wonderful to read that you were satisfied with many aspects of your stay, from the beauty of the beach and grounds, excellent food quality and variety we offer and last but not least the wonderful services and attentions received...

North Wales, United Kingdom
Reviewed 2 days ago NEW

This was our 4th Visit to the Grand Palladium Riviera Maya. The 3 previous occasions stayed at the colonial part but on this visit was at the Kantenah side. We stayed for 2 weeks over Christmas. As you can imagine a very busy time but the staff as always coping exceptionally well. We are a party of 3 and were...

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Helpful?
Thank AM-Rts
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear AM-Rts, Thank you for spending your Christmas vacations with us, and for the love and appreciation that you have for our resort and our people. It is always comforting to know that the excellent service and facilities provided by Grand Palladium are recognized, especially our returning guests like you, thank you for giving us the pleasure to welcome you...

Ohio
Reviewed 3 days ago NEW

Just got back and had a fantastic time here. I wish I could give 4.5 stars because that's my true rating. The property is gigantic so it was a lot of walking, which was good for us because there was also a lot of eating/drinking, but don't think it would be my first choice if our parents in their 70's...

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2Thank claudia7
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear claudia7, Thank you for your fantastic review and for deciding to stay with us at Grand Palladium Kantenah. We are truly grateful for your splendid comments, and feel happy that you made the most of your time here with your family, enjoying “Las Rocas” our salt water pool, your favorite restaurant the Japanese “Sumptuori”, the beautiful beach and grounds,...

Fair Lawn, New Jersey
Reviewed 6 days ago NEW

We know and love Rivera Maya, in our opinion it is the best place for relaxation: the ocean is green and warm, there are a lot of sand white beaches, archeological places, cenotes, nice people, and easy transportation through the peninsula. This time we were in Grand Palladium Kantenah 11 nights from March 4th. It was our first stay in...

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4Thank ViktorPhB
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear ViktorPhB, Thank you for taking the time to post such a great review about your experience at our Grand Palladium Resort & Spa. We are amazed for the way you express your vacation, I personally have enjoyed reading your review, from sleeping like a child, taking a beer in one end of the resort and being very thirsty in...

Edmonton, Alberta
Reviewed 1 week ago NEW

Great resort with amazing food, The only downfall is the beach. It was rocky and dirty. We spent most of the time in the adults pool as it was quiet and close to our room. This resort is very large and requires gold carts to transport you from one part to another. The entertainment was very good and the staff...

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Helpful?
Thank cathy0512
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear cathy0512, Thank you for thinking of us after your last visit almost a year ago to our Grand Palladium Kantenah. We are very glad to know of the quality relaxing time that you had at our adults pool, and hearing that you were satisfied with the attentions and entertainment form our staff is very enriching, we will share your...

London
Reviewed 1 week ago NEW

What a hotel, the buildings and grounds are amazing. Everything is sounded by mangroves and the grounds are perfectly kept. The main pool is huge and there are plenty of sunbeds around it. We always managed to find some. There is also a very nice kids pool with lots of waterslides, for some reason this pool was always colder than...

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Thank kiwiNspain
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear kiwiNspain, Thank you for your review. We know how carefully our guest research their travel destinations, and we strive to exceed every expectation you might have set when choosing our resort to spend your vacations. We are grateful for your compliments towards our facilities and grounds, our staff does work really hard to maintain our resort in perfect conditions...

Wisconsin
Reviewed 1 week ago

Start with the good. The resort is truly beautiful. Well, the rest is..well...Service is below average. But they did try. The food is also below average. The rooms were decent. But be aware, you will do a lot of walking, or riding shuttles and the trains. The drinks are a joke. Watered down by about 75% The kicker is the...

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3Thank seanyy11
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear seanyy11, Thank you very much for taking the time to post your review about your recent stay at the Grand Palladium Kantenah; we greatly appreciate comments made by our guests and constantly strive to achieve the highest quality standards. We appreciate that you mention the beauty of our resort, the spaciousness allows our guests the opportunity to explore the...

Stockton-on-Tees, United Kingdom
Reviewed 1 week ago via mobile

This hotel is just perfect. It was recommended to us by a friend who has been 9 times and it didn't disappoint. Everything was totally amazing you couldn't find anything wrong. The staff are outstanding so polite, friendly and helpful. The hotel is immaculately clean. The food is outstanding particularly in the alacarte restaurants so many to choose from. Entertainment...

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1Thank 484Roche52
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear 484Roche52, We are very pleased to know that you had the perfect holidays you were expecting at our Grand Palladium Kantenah, please extend an especial thank you to your friend for recommending us, we are so happy that you were not disappointed! It is of great motivation to all of us when we know that we are able to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
GreenLeadersSilver level
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Kantenah Resort and Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $286 - $709 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Palladium Kantenah Resort and Spa 4.5*
Number of rooms: 422
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com, Hotels.com and Jetsetter so you can book your Grand Palladium Kantenah Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kantenah Palladium Grand
Grand Palladium Kantenah Hotel
Palladium Mexico
Palladium Grand Resort
Hotel Grand Palladium Kantenah
Palladium Kantenah
Grand Maya Palladium Riviera
Grand Palladium Kantenah Resort Spa
g Palladium Kantenah
Grand Palladium Mayan
Hotel Style:
#2 Green Hotel in Akumal
#4 Top resorts Hotel in Akumal
#5 On the Beach Hotel in Akumal
#5 Romantic Hotel in Akumal
#6 Spa Hotel in Akumal
#6 Luxury Hotel in Akumal
#8 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Kantenah Resort and Spa staff and other travellers.
656 questions
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Questions? Get answers from Grand Palladium Kantenah Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Huge property with train, car system to help guests navigate”
 of 5 bubbles Bklynmom, 29 Mar 2017 | Read review
“ask for rooms not near construction”
 of 5 bubbles llp228, 28 Mar 2017 | Read review
“Rooms in the Kantenah area are all good. None are in view of the ocean or activity areas”
  • A view of what awaits you on a visit to the White Sands resort section
 of 5 bubbles NJFrank, 21 Mar 2017 | Read review
“Stay away from the top (close to the highway) buildings”
 of 5 bubbles ThomS178, 21 Mar 2017 | Read review
“Upper than ground rooms are best. Top floor overlooks the gorgeous landscape.”
 of 5 bubbles Suthegem, 16 Mar 2017 | Read review
5 of 5