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Grand Palladium Colonial Resort & Spa

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#7 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,868 Reviews from our TripAdvisor Community

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Showing 3,359: English reviews
Chino, California
Reviewed 27 July 2012

I would like to say this place is a hotel and zoo in one. This is a family friendly hotel but i must say bring your walking shoes. Stayed here for a family Wedding. The area is beautiful jungle like view with iguanas and flamingos and all types of other creatures around the area. Buffets are good. I will have...

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1Thank travelcouple89
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear travelcouple89, I appreciate your comments. The opinion of our guest it's very important for us. Best regards, Banesa Burque Resident Manager

Pottstown, PA
Reviewed 27 July 2012

My family of 12 spent a week here during this past Easter. We all had a wonderful time. As has been stated, the resort is huge, which is good because there was always plenty to do. I was in contact with the director prior to arriving, and she was most helpful in arranging our rooms and a couple of group...

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3Thank Duke583
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Duke583, Thank you for your comments. I appreciate your time. The comments help us for improve our work every day. Best regards, Banesa Burque Resident Manager

Lancashire
Reviewed 26 July 2012

Myself and Partner travelled to the Grand Colonial on 11th July and stayed for 2 weeks for our honeymoon. On arrival we were greated with a cocktail at checkin, given a free upgrade as we were celebrating our honeymoon and invited to a special couples evening on the following Sunday...excellent start to the holiday. On arrival at our room we...

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9Thank Jo B
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Jo B, Thank you for share with us your feeback about your vacation in Grand Palladium. I will share your comments with the rest of the team. We always are trying to improve our service and the opinion of the people who visit us, it's very important. Best regards, Banesa Burque Resident Manager

Stockton on Tees
Reviewed 26 July 2012

Hi We have just returned from our holiday at The Grand Palladium in Mexico, the hotel was lovely and when we arrived and explained we had stayed in their sister hotel in Jamaica last year and were told we would be entitled to an upgrade they said that when a room was available they would upgrade us and true to...

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1Thank Carol A
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Thank you Carol A. Please, don't hesitate to contact with us if we can help you with anything. Best regards, Banesa Burque Resident Manager

edmonton, canada
Reviewed 24 July 2012

A group of 28 went to the Grand Palladium for our daughter's wedding in July. The resort is huge and has every amenity you could wish for, including big lobbies and bars, perfect for our large group to gather and cool down in, a spa, many restaurants, a great lunch buffet, a beautiful beach, lovely big pools at the Colonial/...

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2Thank JenStAlbert
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear JenStAlbert, Thank you for share with us your opinion and it's a pleasure to know that you have had a great wedding with us. I will take note about your observations and I will share them with the rest of the team this information. Cordially, Banesa M° Burque Resident Manager

Philadelphia, Pennsylvania
Reviewed 23 July 2012

Just returned on 7/21/12, after a week vacation. I vacationed with family and friends; 18 total. My overall vacation was very good. The resort grounds are beautiful. The lobby, various restaurants, spa, pools, and beach are well maintained. The shows and various entertainers were enjoyable. The food found in the buffets and many restaurants were varied and quite good. Although,...

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Helpful?
4Thank dvinci
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear dvinci, Thank you for your comments. I would like to offer you my apologies for the incidents that you have had during your vacation. I will see this situation with our Front Desk manager. Please, if we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Burque Resident Manager

Forest of Dean, United Kingdom
Reviewed 23 July 2012

Bit late doing this review but thought I would do one. My husband & myself went here for my husbands 50th April 19th 2012 We had a great room no complaints service checking in was quick. We went down by the pool which looked amazing, but there were loads & loads teenagers boys & girls. They were drunk & rowdy,...

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4Thank edmundkimteisha
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear eddiesteady, I would like to offer you our apologies. We always try to make unforgettable the vacation of our guest. In this case, it was no possible. I will take note about your comments for check situations like this in the future. Please, if you change your opinion and decide to visit us in the future, don't hesitate to...

Bethesda, Maryland
Reviewed 23 July 2012

We stayed for a week at the Grand Palladium Palace in Punta Cana last year (first time at a Grand Palladium Resort)and had such a great time we decided to try Grand Palladium Colonial in Riviera Maya for 2 weeks this year (June 2 – 16). It was so fantastic that we have already decided to go back to the...

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11Thank Caveman288
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Caveman288, Thank you for your complete review. I appreciate you time and I will share this information with the rest of the team. Please, don't hesitate to contact with us if you decide visit the hotel in the future. Best regards, Banesa Burque Resident Manager

Glasgow
Reviewed 22 July 2012

Just back from spending 2 weeks at the Grand Palladium Colonial and it was excellent. We were going there for my son's wedding and with 27 of us travelling I was sure that not everybody would be happy - however not a complaint between us. We travelled by Thomson's and there was no delay, attentive crew (thanks to David for...

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5Thank GlasgowScotsman
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear GlasgowScotsman, In behalf of Grand Palladium team, I would like to give you thank you for your good comments. I am glad to know that you have had a nice vacation with us. Best regards, Banesa Burque Resident Manager

Newton Abbot, United Kingdom
Reviewed 22 July 2012

Stayed here with grown up family two weeks and I have to say had a very relaxing holiday, My first impression was not very good, Probably not helped by a flight delay from the UK, Being accosted by a travel club salesman prior to check in and a not very helpful receptionist only to be taken to what appeared to...

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5Thank Startrekers
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Startrekers, Thank you for your time and for share with us your comments. Please, if we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Burque Resident Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $295 - $752 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't take to much spending money as this hotel has so much to offer you don't really need it”
 of 5 bubbles teresatotalhair, 21 Feb 2017 | Read review
“Virtually all rooms surrounded by trees so no beach views. Requested upper floor and got third floor in Colonial Block 5 which was ideal.”
 of 5 bubbles PJM2110, 19 Feb 2017 | Read review
“Would look into block 3 in the Colonial side as it is easy to walk to things , but still not too close to be noisy.”
 of 5 bubbles cliffraggettbuilders, 7 Feb 2017 | Read review
“Try and get villa's 7,8 or 9 to be centrally located. Villas with lower numbers are further from the pools & beach. There are no elevators.”
 of 5 bubbles WarmthSeakers, 3 Feb 2017 | Read review
“In colonial section choose the Mayan suites”
 of 5 bubbles adrianarevakova, 30 Jan 2017 | Read review
5 of 5