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Grand Palladium Colonial Resort & Spa

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#7 of 22 Hotels in Akumal
Certificate of Excellence
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,812 Reviews from our TripAdvisor Community

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Showing 3,324: English reviews
Milwaukee, Wisconsin
Reviewed yesterday NEWvia mobile

Stayed at this resort for 8 days to attend a friend's wedding. The resort is huge and has a lot of pools and bars. Plenty of places to eat, but you can only eat breakfast and lunch at the buffet or snack bars. Restaurants open for dinner only. The resort was clean and beautiful. Our room was nice and spacious....

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Thank h0llys87
Edmonton, Canada
Reviewed 3 days ago NEW

rooms are nice and clean , the pillows or down filled and the bed has a great mattress pad! Had great sleeps. We stayed in villa 21, awesome location. Our safe wasn't working when we got there but they had it fixed within 15 min. Check in was fast and we received everything I requested in my email. Buffet food...

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2Thank apes12017
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear apes12017, Thank you for your comments about your last holidays. All comments are very important for us and to improve our service and facilities every day. Concerning your comment about the food at the buffet, we feel very sorry that it´s quality of presentation was not up to your expectations, however we thank you for not letting this ruin...

Calgary, Canada
Reviewed 3 days ago NEW

We stayed at the Grand Palladium Colonial from December 11-20th. First the good because it is a good to mention the positives in anything first. It is a very lovely resort with many great features. We have an infant son (at the time was 8 months old) and there was a lot for him and us to do. We traveled...

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8Thank Diana G
Thunder Bay, Canada
Reviewed 4 days ago NEW

We spent one week over New Years at this awesome resort in the Colonial section. We were a total of 12 people with an age range of 13 to 69. We all had a great time and there was plenty to do for all ages. The resort grounds are absolutely beautiful. There are covered walkways, bridges and paths connecting the...

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6Thank Sherri K
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Sherri K, We are so impressed for the lovely job that you have done writing this wonderful review of your holidays with us, we feel honored that you chose Grand Palladium Colonial Resort & Spa to spend your Christmas vacations, and also we are happy to realize that this is not your first time enjoying the Palladium experience. We...

Baltimore, Maryland
Reviewed 5 days ago NEW

The Grand Palladium is a awonderful All Inclusive Resort. There are four Lobbies. Different Decor. All equally comfortable and welcoming. The accomidations are excellent. The Resort is meticulously maintained. There are numerous pools. The Beach is groomed. There are enough lounge chairs pool,side and at the beach. Bars and food available at alll venues. Once more, I highly recommend visiting...

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4Thank Sharon R
Alejandro M, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Sharon R, We are delighted that you found the time to give us another opportunity to host you, and we thank you for your wonderful 5 Star review. It was very good to read your review and to know that we managed to surpass your expectations in all areas so well; personal service and attention to detail is of...

Walker, Minnesota
Reviewed 5 days ago NEW

First time here. It looks like a very big place. Once you get to know your way around it is not that bad at all. We were in building 2100. Great location and close to everything. The rooms (we had 5 rooms and there are only six rooms on a floor. Very clean and they had the frig full every...

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3Thank hassler6666
Alejandro M, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear hassler6666, Thank you for visiting us for the first time at Grand Palladium Colonial Resort & Spa, and taking the time to write us this great review. We are glad that you appreciated your room location and comfort, the sports bar is ideal for a very entertaining afternoon having drinks and some snacks while cheering for your favorite team,...

Minneapolis, Minnesota, USA
Reviewed 5 days ago NEW

Went with my family of four, including a 2 and 4 year old. Upon arrival check-in was fairly quick and all of the families in my group we put very close together in villa 21. This villa is very close to the pool and beach, which was great for our group. Rooms - The rooms are very spacious and nice...

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5Thank cuddysbuddy
Alejandro M, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear cuddysbuddy, Its excellent for us to hear that upon arrival you felt the characteristic Palladium welcoming service, we know how difficult it can be when choosing a Family destination for your holidays when you travel with kids, so we really appreciate that you picked Grand Palladium Colonial Resort & Spa when looking for your perfect kid friendly resort for...

Cleveland, Ohio
Reviewed 5 days ago NEW

We stayed at the Grand Palladium Colonial which is absolutely beautiful. The rooms were spacious and well decorated. We were on the second floor and it was not a problem at all. The resort is huge and requires a lot of walking although shuttle service is available at certain times it can be hard to come by. There is always...

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2Thank TonyandKim2015
Alejandro M, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear TonyandKim2015, It is wonderful to read that you loved every aspect of your stay, from the spacious well decorated rooms to our thematic restaurants, so much that you repeated them, and also thank you for recognizing the job of our chefs, they always do their best to serve quality food at the buffets. We are thrilled that you had...

Mequon
Reviewed 1 week ago NEWvia mobile

This was our 7th trip to the Grand Palladium and it was spot-on perfect! We had taken a few years off to go others places, some in MX and in PUJ. We were hoping the quality of service food and accommodations would be great and they certainly exceeded our expectations. Maintenance of the property is impeccable. The mangroves, buildings and...

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9Thank 352rosek
Alejandro M, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear 352rosek, Thank you for your amazing 5 Star review, and thank you for your kind words about our resort and staff, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful, especially with our faithful customers that give us the pleasure...

Denver, Colorado
Reviewed 1 week ago NEWvia mobile

We stayed here for 9 days in June 2016. The hotel was good but the food were not as good as the other hotels I have visited within Akumal area. The Room: The room is sufficient for family of 4. We didn't mind upstairs but if you stay in this hotel, make sure you are in between the beach and...

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2Thank TheTraveller1997
Alejandro M, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear TheTraveller1997, First of all, thank you for your comments about your stay at the Grand Palladium Colonial Resort & Spa, and the time to send us your review as through our customers is where we get constructive, impartial and especially useful critical that prospective customers know about our services and the necessary information to help them choose our hotel...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $309 - $870 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Colonial villas 21,20 9 are great location, close to everything”
 of 5 bubbles apes12017, 20 Jan 2017 | Read review
“Villa 21 is an awesome location. Close to pools, and a short walk to the lobby.”
 of 5 bubbles cuddysbuddy, 18 Jan 2017 | Read review
“We chose the Junior Suite - It has a comfy sofa bed for our teenager”
 of 5 bubbles TonyandKim2015, 18 Jan 2017 | Read review
“building 9, 20, 21, 30”
 of 5 bubbles 236lanag, 13 Jan 2017 | Read review
“Get a room on the third floor - Most rooms are jungle view”
 of 5 bubbles lewis010, 9 Jan 2017 | Read review
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