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Grand Palladium Colonial Resort & Spa

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#7 of 22 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,751 Reviews from our TripAdvisor Community

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Showing 3,279: English reviews
Reviewed 2 days ago NEWvia mobile

Beach has too much reef reducting points of entry but it's very much eyes candy.The spa is huge,rest., are plenty but all aren't top rated Entertainment were Great,Bars,Great, Room,clean,frnt.dsk.ba humbug.

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Helpful?
1Thank Isaac M
Portsmouth
Reviewed 4 days ago NEW

Arrived at hotel, booking in was quick and efficient we were taken to our room by buggy and suitcases arrived within a few minutes, room was ground floor, large and clean, they do not put kettles in the room and coffee machine only gets water warm also fridge isn't cold enough for milk so the great British cuppa didn't happen....

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1Thank BagaLady
Toronto, Canada
Reviewed 5 days ago NEW

We just returned from a 5 day stay and would definitely go back. The resort is absolutely gorgeous and while it is large and easy to get lost, it's not hard to figure out once you get your bearings. There are shuttles and trains that run all the time around the resorts to take you to the different lobbies and...

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1Thank Princess3737
Calgary, Canada
Reviewed 1 week ago

everyone was so friendly this was our 5th time there gets better and better love this resort we asked for villa 21 and got it and very clean resort so much to do there we have been burnt at other resorts not this one

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2Thank 214travellers
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear traveller, We have read your review and we are very happy to know that you had another great time while you were on vacation with us at Grand Palladium Colonial Resort & Spa. We really appreciate the time you have taken to write to us and share your comments, as this will help other travellers to decide where to...

Reviewed 1 week ago via mobile

Fantastic family vacation. 10 days at the resort with a 4 and 6 year old. Resort had plenty to do and my kids loved the kids club and mini shows they were able to be a part of. Only complaint is the quality of the rooms could be improved (screen and patio doors were broken and shower head in bathroom)....

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Helpful?
1Thank Lacey P
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Lacey P, Thank you visiting us and sharing your comments about your great family vacation in our property. We are elated to read that your stay with us was a memorable one and your kids had a great time taking part in the activities dedicated for the small ones. Although, we deeply regret the inconvenience had in the room...

Avon, Ohio
Reviewed 1 week ago

Ok just got home. Was there for 4 nights. This place is huge. Setting nice, pools are beautiful. Red flags every day so the salt water pool on the beach was great. Now it's a long walk for a snack if at the beach, snack bar under construction. I saw no sign as to completion date. The card for towels,...

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Helpful?
4Thank Traveler22316
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear traveller, First of all, I would like to thank you for taking the time to describe your last vacation in our property. All reports help us to understand what our guests need or want from their vacation. I will take note about the issues that you mentioned in your report. Kindly note that we take our guests' comments very...

Sherwood Park, Canada
Reviewed 1 week ago via mobile

My second review since I didn't get to fit in everything I wanted. The Grand palladium was amazing! A huge resort with 4 lobbies that hold stores, restaurants/entertainment and buffets. The 7 days we were there we did not eat at the same place twice -expect the buffet during the morning to lunch but still had 3 buffets to choose...

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2Thank jessicamaess
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear jessicamaess, It is great to read that you enjoyed all the aspects mentioned of our beautiful Grand Palladium Colonial Resort & Spa. Thank you so much for sharing your feedback as this is very important to us. As a 5-star resort we pride ourselves in the level of service that we offer to our guests, the quality meals we...

Reviewed 1 week ago via mobile

I highly recommend this facility for your vacation destination @ Riviera Maya Mexico. The hotel was clean, the staff were very friendly specially Veridiana, Jose Ponciano and the Lovely caring Angelica Ek Baas that every time we went to La Hacienda Restaurant Buffet, they made sure we received the best service from them. Thank you.

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1Thank Enrique L
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Enrique L, Thank you for taking the time to share with us the wonderful experience you have had here at our beautiful resort. We are very happy to know that you were completely satisfied with the service given by the mentioned staff at La Hacienda Buffet. Do not hesitate that we will share your fantastic words with them. Indeed,...

Des Plaines, Illinois
Reviewed 1 week ago

This was the worst resort that I have ever been to. I already knew it was going downhill the moment we checked in. Check in literally only lasted 3 minutes, she handed us our key and a map. The resort is HUGE and it would be beneficial if the front desk gave us some tips on what to expect. Couple...

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Helpful?
Thank Stephanie P
Rochester NY
Reviewed 1 week ago

We are couple in our 60’s and we traveled with our daughter, son in law and 15 year old grandson. We traveled to the Grand Palladium Colonial from November 19-26. We had a Mayan suite building 32, and my daughter’s family was in a junior suite building 20. Previously we have been to Punta Cana all inclusives 6 times over...

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5Thank CCK42
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear traveller, Thank you for taking the time to share with us your review based off your recent vacation here at the Grand Palladium Hotels and Resorts. We are elated to know that your vacation with us was a wonderful one in which you were satisfied and enjoyed all that our Resort has to offer to our valued guests. Please,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $309 - $736 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
585 questions
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like the wildlife have a ground floor room”
 of 5 bubbles BagaLady, 7 Dec 2016 | Read review
“Block 21 was very close to the pool and beach”
 of 5 bubbles Princess3737, 6 Dec 2016 | Read review
“email them a few days before got what we wanted”
 of 5 bubbles 214travellers, 3 Dec 2016 | Read review
“ask for White Sands”
 of 5 bubbles miss_steph86, 30 Nov 2016 | Read review
“Mayan Suites and Junior suites are in a good location”
 of 5 bubbles CCK42, 30 Nov 2016 | Read review
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