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Akumal Bay Beach & Wellness Resort

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#1 of 23 Hotels in Akumal
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Akumal Bay Beach & Wellness Resort
Akumal Bay Beach & Wellness Resort
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3,249 Reviews from our TripAdvisor Community

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Showing 2,293: English reviews
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Ontario, canada
Reviewed yesterday NEWvia mobile

I spent two weeks in building four , with quiet ocean views. I totally agree with all the great reviews this resort receives. My only flaw was the septic smell that seemed to be constant behind our building.... my room constantly smelled.... I complained to front desk, and they sent someone to spray air freshener... but I realized that if...

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Helpful?
Thank Chloee45
Holland, MI
Reviewed yesterday NEW

Our stay at Akumal Bay Beach & Wellness Resort was an experience that left us with great memories and a longing to return next year ! ! Luis, who greeted us with a smile, Karsten, who helped us with excursion plans & all our questions, the bartenders who were so patient with our drink concoctions, our wonderful wait staff -...

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Helpful?
Thank Paul D
Wales
Reviewed yesterday NEW

What can I say about this hotel it's the most amazing place we have stayed. We went 30th January for my husbands 6th birthday and we were not disappointed. It's an amazing hotel and wonderful staff. They all made my husbands birthday perfect. ROOMS - were spacious and very cleanice and amazing views and lovely whirlpool bath on every balcony....

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Helpful?
1Thank happyholidaymaker010
Forest Park, Illinois
Reviewed yesterday NEW

Where do I start?? Well, this was our third visit to Akumal Bay; our first two were to the pre-remodel version. We loved the loved the old one; we really love the new one!! From the second you come through the gate, the grounds are meticulously maintained, and clean clean clean. From your hassle free check-in; met in the lobby...

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3Thank pamiela
La Canada Flintridge, California
Reviewed 2 days ago NEW

Akumal Bay Resort caters to a wide variety of tourists needs reminiscent of our many trips on cruise ships. Are you looking for a romantic, quiet vacation? Stay in building four away from the lively pool and enjoy the cocktails delivered to your beach-side chairs. Dine in the specialty restaurants or have room service, all included in your resort fee....

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Helpful?
7Thank hilgregg
ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this review

Dear hilgregg, Thank you for taking the time of sharing your feedback about Akumal Bay - Beach & Wellness Resort. It is always a pleasure to know our friends opinion in order to continue to provide them with the best service possible. We are looking forward to welcoming you back anytime soon. Best regards, Emanuele B. I'NA YANA KIN (my...

Newfoundland and Labrador, Canada
Reviewed 2 days ago NEW

We have just returned home from this resort. The resort itself is excellent. The people definitely make this a 5 star resort, special thanks to Patricia and Wilberth. We also had an amazing photo session with Moises at the photo shop at the resort, he was so professional and gave us some wonderful photos to remember our time there. I...

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Helpful?
1Thank Pamela B
ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this review

Dear Pamela B, Thank you for taking the time of sharing your feedback about Akumal Bay - Beach & Wellness Resort. It is always a pleasure to know our friends opinion in order to continue to provide them with the best service possible. We are looking forward to welcoming you back anytime soon. Best regards, Emanuele B. I'NA YANA KIN...

Poole, United Kingdom
Reviewed 2 days ago NEWvia mobile

My husband and I recently went to Akumal bay for a 2 week holiday to see some winter sun and wow we were not disappointed!! Snorkelling- I'm a keen snorkeler so would be in 4-5 times a day and never failed to see a turtle! But never got bored either, lots of fish and eagle rays too. Ignore the stupid...

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4Thank Jo W
ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this review

Dear Jo W, We would like to thank you for the kind comments, we are glad you have enjoyed your stay with us and hope you found in Akumal Bay - Beach & Wellness Resort the perfect spot for your next vacation, we are “your home under the sun”. Looking forward to seeing you again anytime soon. Best regards, Emanuele...

Reviewed 3 days ago NEWvia mobile

Not a good experience. Bad Food- horrible buffet cheap food. No flavour, and not fresh looking or tasting. Bad bar and restaurant service Super noisy rooms. Drinking crowd. Cheap horrible alcohol selection. Nothing top shelf to buy. Overall - cheap and noisy.

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Helpful?
Thank Melinda R
Sudbury, United Kingdom
Reviewed 4 days ago NEW

From the moment we arrived we knew it would be something special, and we were not disappointed. The location, the staff, the food, the bars, the mariachi band, the music man Abel on the beach, the beach, the sand, the sea, the turtles, the fish, the sun, the sky, the pelicans, the beds, the housekeeping, Tim, the excursions man, were...

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4Thank PoundTreebandb
ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this review

Dear PoundTreebandb, It is truly an honor to receive such flattering reviews like yours. Our staff members are one of our biggest assets and it is thanks to their efforts, kindness and smiles we are able to provide this unique kind of service. Once again we greatly appreciate your feedback and will be waiting to welcome you back in the...

Winnipeg, Canada
Reviewed 5 days ago NEW

I am writing this review only because I want the staff to be recognized for their incredible work ethic and customer service. However, I don't want anyone else to go. I want to keep ABBWR all to my self, I apparently don't share well with others. Leave this slice of heaven to me and my family. You all can go...

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Helpful?
11Thank Christine M
ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this review

Dear Christine M, We are pleased to know that you have enjoyed your stay at Akumal Bay – Beach & Wellness Resort, your comments will be shared with the staff mentioned. It is very gratifying to receive reviews that highlight the service that every staff member offer to our guests, our priority is to make you feel as if you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Spa
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
In the ancient language of the Mayas, long before Cancun, there was a magic place called Akumal "Place of Turtles". Between Playa del Carmen and Tulum, Akumal Bay - Beach & Wellness Resort offers one of the best beaches anywhere, with almost a mile of white sandy powder beach, world-class snorkeling with sea turtles and top diving with a great variety of life that thrives within the live coral reef just steps from our guest room. The relaxed atmosphere in Akumal captivates the spirit of a laid back Mayan Riviera beachside town. Akumal Bay - Beach & Wellness Resort offers a truly unique experience for guests seeking the best possible beach vacation. All guest rooms are located in 4 buildings within steps of the ocean and feature breathtaking views of Akumal Bay. With the convenience of an All-Inclusive, we provide our guests with a sophisticated simplicity and friendly service in the intimate atmosphere of a small resort. ... more   less 

Additional Information about Akumal Bay Beach & Wellness Resort

Address: Km. 104 Carretera Federal Cancun-Chetumal, Akumal 77760, Mexico (Formerly Akumal Beach Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $304 - $524 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Akumal Bay Beach & Wellness Resort 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Akumal Beach Hotel Akumal
Beach Resort Akumal
Akumal Beach Resort Mexico
Akumal Bay Beach & Wellness Resort Riviera Maya, Mexico
Hotel Style:
#1 On the Beach Hotel in Akumal
#1 Family Hotel in Akumal
#1 Top resorts Hotel in Akumal
#1 Luxury Hotel in Akumal
#1 Spa Hotel in Akumal
#3 Romantic Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Akumal Bay Beach & Wellness Resort staff and other travellers.
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Questions? Get answers from Akumal Bay Beach & Wellness Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are ocean-view. Ground level is nice for walking right out to beach. 2nd floor better view of ocean - not blocked by palm trees.”
 of 5 bubbles R6082RSpauld, 20 Feb 2017 | Read review
“Block 3 is nice and quiet”
 of 5 bubbles happyholidaymaker010, 20 Feb 2017 | Read review
“If you like quiet and don't mind a little walk, building 3 or 4”
 of 5 bubbles pamiela, 20 Feb 2017 | Read review
“The 3rd and 4th building are the most quiet but all have gorgeous views.”
  • Sliding doors so clean my son walked full on into one.
  • In shower there's a very handy retractable clothes line.
  • Dear Lord I wanna be on that chair right the heck now.
 of 5 bubbles U4948SFchristinem, 16 Feb 2017 | Read review
“get a room in building 1 or 2 the rooms closer to the gym/spa have a strong smell to them”
 of 5 bubbles paulmoniz, 16 Feb 2017 | Read review
5 of 5