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Luxury Bahia Principe Akumal Don Pablo Collection

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#6 of 23 Hotels in Akumal
Certificate of Excellence
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Luxury Bahia Principe Akumal Don Pablo Collection
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9,153 Reviews from our TripAdvisor Community

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There are newer reviews for Luxury Bahia Principe Akumal Don Pablo Collection
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Showing 6,783: English reviews
Simpsonville, KY
Reviewed 5 days ago NEWvia mobile

My wife and I just returned from a week long vacation to to Bahia Principe Akumal. My rating would actually be 4.5 stars, if given that option. Be advised that it is a good hour and fifteen minute drive to the resort from the Cancun airport by private shuttle. We did not find this a problem, as the time passed...

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Helpful?
3Thank SRCJR
Management response:

Dear Guest, On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Akumal. It is rewarding for us to know what you spent a wonderful days of holidays in the resort, as well as for targeting the points we can improve. All your observations are...

illinois
Reviewed 5 days ago NEW

This resort itself is beautiful and well kept. The staff is fabulous. I have never seen anyone work as hard as their staff and still remain with a smile on their faces. They were so overworked. I felt sorry for them. Each bar usually only had one bartender .......therefor anytime you wanted a drink you could count on a 10...

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2Thank 121Sandy
Management response:

Dear guest, It was a great honor to host you during your visit in Mexico and thank you so much for taking the time to share your personal perceptions! The feedback of our guests are very valuable for our work team as they give us the tools to detect the areas to improve, your observations have been shared with our...

Oshawa, Canada
Reviewed 6 days ago NEW

This was our fourth visit to Bahia Akumal and it was great. The resort is fabulous. The restaurants are delicious, you never have to worry about finding a seat on the beach (yes, you still get your towel people, but they must NEED to get a particular spot each day!), and the staff is phenomenal! The staff is truly one...

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2Thank walklouise
Management response:

Dear Guest, On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Akumal Don Pablo Collection. We appreciate you are letting us know your comments and observations, be sure all of them are forwarded to every department in charge in order to apply the proper...

Akumal
Reviewed 6 days ago NEW

We always feel pampered and welcome at the priviledge club! Dair and his team are wonderful. The privelege team make sure our vacation is perfect. Perpetua is our favorite buffet server and remember sus when We return every year!

Review collected in partnership with this hotel
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Thank janicer368
Management response:

Dear Guest, We are delighted to receive your feedback and that you have visited us recently We wanted to thank you for let us know about your experience and that you were content with the service in general. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate...

Chorley, United Kingdom
Reviewed 1 week ago via mobile

We returned to this resort having first visited three years ago. Even before arrival the service was superb. We emailed in advance requesting adjoining rooms in a certain area, on a higher floor and with mattress toppers. We also requested restaurant bookings as we had a family member with a medical condition that meant eating at certain times. Every one...

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11Thank Philippa W
Management response:

Dear guest, Thank you for giving us your nice feedback about the time you had here. I believe that your suggestions will be very useful to help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Please be sure that we keep on working to improve our services, so if you decide to come back in...

Calgary, Canada
Reviewed 1 week ago

Took our family to The Bahia Principe Akumal . What a wonderful huge resort. We had 2 rooms which was lovely. The beaches are so enjoyable. great for snorkeling and swimming. The hotel staff is amazing. Our boys spend so much time making friends from all over the place. Great resort simple rooms..

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1Thank LondonRayne1
Management response:

Dear Guest, On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Akumal Don Pablo Collection. We really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very...

Montreal, Quebec
Reviewed 1 week ago

This is our second time visiting but the last time was 9 years ago. They've added new sections and new restrictions on the beach. Positives: The place is very clean and well maintained, inside and out. The Akumal section has a beautiful beach, it's not as crowded as the other sections and has much less seaweed. The kids club is...

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1Thank Pia N
Management response:

Dear Guest, On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Akumal. We wanted to thank you for let us know about your experience and that you were content with the service in general. Your honest opinion can be a valuable reference for other...

Orleans, Ontario, Canada
Reviewed 1 week ago

We paid big bucks for a 10 day vacation to this resort and paid too much! I was told by my travel agent (who will never be my travel agent again) that the beaches were phenomenal and the snorkeling amazing ...... YOU WILL NOT GET EITHER OF THESE at this location. The resort is so huge that it is easiest...

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Helpful?
7Thank Carolyn H
RRPP A, Online Reputation at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear guest, Thank you for choosing us as your holiday destination, it was a great pleasure to welcome you! We really regret to know your recent stay was not up to your expectation, let us inform you that some of the problems you have mentioned are totally under our standards and we have already taken corrective actions in order to...

Reviewed 1 week ago

This place is fantastic. The service is top notch. As far as the food. Well your in Mexico. its good but dont over eat. No need for that cause you can get food whenever you want. So do not stuff the belly. What you dont eat today you can eat tomorrow. Seriuosly though. The resort is awsome.Rooms are perfect. Be...

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7Thank Ed G
RRPPCOBA, Online Reputation at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear Guest: We appreciate you choosing our resort for your holidays and sharing your impressions. It is always a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day. We are so happy to know that you enjoyed your holidays, the food, the rooms and our facility. It will be pleasure...

Toronto, Canada
Reviewed 1 week ago

This resort was very beautiful. The lobbies of the 4 resorts, the look of the grounds, the buildings, the shopping area, the trams you take to get around. Everything looked clean and great. No complaints there at all. Our room was nice but the view was basically nothing. We stayed in building 83 on the ground floor. The bathroom is...

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4Thank Chris C
RRPP A, Online Reputation at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review

Dear guest,. Thank you for giving us your nice feedback about the time you had here. I believe that your suggestions will be very useful to help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Please be sure that we keep on working to improve our services, so if you decide to come back in...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Spa
  • Room Service
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Casino and Gambling
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin ... more   less 

Additional Information about Luxury Bahia Principe Akumal Don Pablo Collection

Address: Carretera Chetumal | Cancun Km 250, Playa Aventuras, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $293 - $589 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Akumal Don Pablo Collection 4*
Number of rooms: 758
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Grand Bahia Principe Akumal
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe
Hotel Style:
#3 Top resorts Hotel in Akumal
#4 Romantic Hotel in Akumal
#5 Family Hotel in Akumal
#5 On the Beach Hotel in Akumal
#6 Spa Hotel in Akumal
#6 Luxury Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Luxury Bahia Principe Akumal Don Pablo Collection staff and other travellers.
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Questions? Get answers from Luxury Bahia Principe Akumal Don Pablo Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Adults only section is nice and quiet. Try higher floors for a better view.”
AngelL747, 27 Apr 2017 | Read review
“Building 83 is adult only”
MDSCNS, 25 Apr 2017 | Read review
“Blocks 47 and 48 are handy for reception”
420christinej, 25 Apr 2017 | Read review
“Ask for an upgrade when you arrive, the staff will do it! We ended up in an excellent location with a partial ocean view!”
trinculo15, 24 Apr 2017 | Read review
“We stayed at building 51, which was close to everything - lobby, pool and beach. I would recommend buildings 47-51 in this area”
sofyad492, 24 Apr 2017 | Read review
5 of 5