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Crowne Plaza Torreon

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Traveller (12)
Room & Suite (31)
Dining (10)
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Overview
  • Excellent38%
  • Very good33%
  • Average17%
  • Poor9%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
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Additional information
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Reviews (120)
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All reviewsbusiness tripa bit priceystaff was friendlyswimming poolcrowngymfloorairportequipmentaccommodations
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21 - 25 of 48 reviews
Reviewed 8 November 2015

This hotel has no pretensions. It's as good as it gets. Very good food at the restaurant and clean and nice rooms. Good wifi. The elevators are a little inconvenient with the system of card/floor but it can be handled. In general it is a...More

Thank Ricardo M
Response from Ricardo S, Manager at Crowne Plaza TorreonResponded 8 April 2016

Dear Ricardo M Thank you so much for your review in TripAdvisor! In Crowne Plaza Torreón work hard to have 100% satisfied guest and clients. We hope your future visits continue being in this your house. Sincerely, General Manager

Reviewed 1 November 2015 via mobile

It seems to be a very fancy hotel, for that you would expect a great service or at least a normal service, sorry to tell you none of those was to be found here We checked in last Saturday after a 4 hour drive we...More

Thank Victor S
Response from IHGCare, Guest Relations Manager at Crowne Plaza TorreonResponded 17 November 2015

Dear Victor S, Thank you for leaving us a feedback. Providing excellent customer service and comfortable accommodations are some of the things we pride ourselves in and I sincerely apologize for the inconvenience the level of service received during your dining and the lack of...More

Reviewed 15 October 2015 via mobile

Location its quite good, 5 min away from the local airport and 10 min from the shopping mall. Has a private/underground parking, trust me, that's a good thing because of the heat. Indoor pool and a medium size gym; food its good and they get...More

Thank Guillermo P
Response from Ricardo S, Manager at Crowne Plaza TorreonResponded 8 April 2016

Dear Ricardo M Thank you so much for your review in TripAdvisor! In Crowne Plaza Torreón work hard to have 100% satisfied guest and clients. We hope your future visits continue being in this your house. Sincerely, General Manager

Reviewed 11 July 2015

Loved the place, loved the food, loved the swimming pool! Torreon isn't really like the most interesting city in the world, but the hotel is well located, not too far from the city center, there are supermarkets in the surrounding area, etc. The hotel is...More

1  Thank Angeline V
Response from Ricardo S, Manager at Crowne Plaza TorreonResponded 8 April 2016

Thank you so much for your review in TripAdvisor! In Crowne Plaza Torreón work hard to have 100% satisfied guest and clients. We hope your future visits continue being in this your house. General Manager

Reviewed 22 May 2015 via mobile

I state at this hotel and starting from the room service to the front desk everything was horrible. Phones did not work on the room. The room was a non smoking room but smell like somebody was smoking there. The service had a lot to...More

Thank Jorge T
Response from Gina C, Front Office Manager at Crowne Plaza TorreonResponded 25 May 2015

Dear Jorge T , Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to poor customer service. We hope you can give us another opportunity to improve the service and...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Concierge
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Indoor pool
Hot Tub
Details
Price range
USD 74 - USD 142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Torreon
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 74 - USD 142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Torreon
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (12)
Room & Suite (31)
Dining (10)
Pool & Beach (2)
Business Centre & Event Rooms (8)
Questions & Answers
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Room Tips
"all was good and they have 3 elevators and there is an indoor pool for all year round swimming"
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"Go to the Hampton in Torreon"
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"The higher floors may give you a better view."
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"quiet floor"
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