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Fairmont Le Chateau Montebello

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Fairmont Le Chateau Montebello
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1,749 Reviews from our TripAdvisor Community

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Showing 1,333: English reviews
Quebec City, Canada
Reviewed 29 February 2016 via mobile

Wow!! Such a nice place, lovely lobby, great restaurants (all price range), rooms are rustic chalet style ( you actually feels like you are in a wood log cabin) The sports centre is huge, clean, and absolutely gorgeous. Don't miss the BBQ if you are on the right season, it's delicious!

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Helpful?
Thank Mymilanglois
LeChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review

Dear Mymilanglois, thank you for your great review! I am very pleased to read it and will gladly share with our team! Thank you! Geneviève

Ottawa, Canada
Reviewed 29 February 2016

Although we arrived during the coldest days of this winter (-28C Friday morning!) we still enjoyed walking into the picturesque town. Staff at the hotel are ultra-friendly and helpful - especially Ginette, our chambermaid, who warned us to bundle up as she saw us heading out for a walk. The lobby fireplace is spectacular and the bartender will suggest and...

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Helpful?
1Thank bhthomp
LeChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review

Thank you bhthomp for taking the time to write your lovely review! It is always a great pleasure for us to hear about our guests experience. I will proudly share your feedback with Ginette, Serge and all the team! Thank you! Geneviève

Ottawa
Reviewed 28 February 2016

Great ambience and staff very poor food at dinner ate 2 nights first night food stone cold 2nd very overdone halibut sent back my wifes, mine tempura crab with Char very greasy heavy not Tempura at all they tried twice still poor would suggest meat only order more rare then you think more likely to get it right for the...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank 360avj2016
LeChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review

Thank you 360avj2016 for your honnest feedback. Your experience sure does not reflect the ususal feedback we receive, and I will pass this on to our chef. If you could let me know more about specific info (your name and date of the visit and the meal) I can then get specific feedback to folloow-up (we will know who the...

Reviewed 26 February 2016

We are on the Presidential club of this hotel. So apparently they gave us the best room in the corner. We can hear everything from outside and the upstairs. The mini bar was empty, there are no complimentary water bottles. But there is an extra resort fee. Breakfast is not included and was the worst meal I had in a...

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1Thank Jwl L
Ottawa
Reviewed 25 February 2016

The Chateau Montebello has an excellent reputation. It's a beautiful building in a great location and there's all kinds of wonderful things to do there. It's a great place for a sporty winter getaway. For that they charge a lot of money. But our room smelled like dog. Smelly old dog that has trouble controlling its bladder. I know it's...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank chrislG1692VP
LeChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review

Thank you chrislG1692VP for your honnest feedback. I can assure you that we only have a few wings that allow pets, and we do deep clean the room after every pet stay. I am sorry that you felt that the odor came from a pet, and with our strict cleaning procedures, it was certainly not coming from a pet. If...

Montreal, Canada
Reviewed 24 February 2016

The Chateau Montebello is perfect if you want to get away from everything. The location is perfect, in the woods, next to the river. Arrived early on Saturday and left late on Sunday to benefit of the site. Did squash, curling, walk on the area, swimming pool, chilling at the big fireplace with the bar, and so on. There are...

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Helpful?
Thank b-noy
LeChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review

Thank you b-noy for your kind review! We sincerely appreciate the feedback. We do have preventative maintenance in every room on a regular basis and we do take care of the drainage. Since I do not have your name, I cannot follow-up on this particular bathtub so I would appreciate if you could let me know what room number it...

Brockville, Canada
Reviewed 23 February 2016 via mobile

This one of a kind Fairmont experience is definitely a must go see. They have dog sled rides in the winter and they typically have something cool happening with Land Rover and Bmw. Because it's a Fairmont it's priced accordingly so be prepared. We love the old time log cabin feel with a touch of modern elegance. The corner suites...

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Thank 1000islandsdude
LeChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review

Thank you kickboy for your kind review! It is always much appreciated when our guests take time to let us know about their experience. I will share your feedback with our culinary team. Thank you again, sincerely, Geneviève

Burlington, Canada
Reviewed 20 February 2016

This property is great if you have the right expectations. It is like that log cabin that you love but has it's imperfections. As many have mentioned, it's fairly cold in rooms. If you can handle that then you'll enjoy your stay. Keep in mind you're in a small town and food options are mostly limited to the hotel. There...

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Thank rbm81
LeChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review

It is a pleasure to read your feedback rbm81. We do work hard to ensure there are always plenty of activities especially when there are a lot of children in-house. It is then a paradise for them and the parents! I must say that we have had three days of extreme cold lately and it has been more challenging to...

Embrun
Reviewed 19 February 2016

We had no heat in our room. We did bring it up with the receptionist and they gave us a small heater which did not warm up our room. After 2 nights and $600 of room fee...they reduced our bill by $20 which was insulting. A room with no heat !

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank 666l2016
LeChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review

Thank you 666l2016 to share your concerns about your stay. I am very sorry about the cold rooms, and yes, it has been a concern during the three days of consecutive extreme cold mixed with Wind, and it has been more challenging to keep the rooms warm. We do have a particular log structure which is the charm of the...

Manitoba
Reviewed 18 February 2016

Had the pleasure of staying at the Fairmont Le Chateau Montebello in December and was blown away by the friendly and helpful staff while staying in the largest log cabin structure in the world. The quality of food was second to none and the level of service was simply outstanding. We were so impressed that we are planning on returning...

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Helpful?
Thank FreakinCold5
LeChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review

I am thrilled to read your review FreakinCold5! It is what we work hard on every day, so I am glad that you have had a great experience! Thank you for sharing! Geneviève

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Escape from the ordinary and experience a delightful retreat at Fairmont Le Château Montebello, the world's largest log cabin! Nestled in the heart of the scenic Montebello village, surrounded by nature, the hotel is famed for its rustic yet luxurious accommodations, excellent service and refined gastronomy. Historically founded as a private club in 1930, Fairmont Le Château Montebello has had the privilege of hosting many political figures, royalty and other celebrities. The resort is now an ideal destination both for leisure and business travelers. Entertainment, local cuisine, relaxation and a warm welcome is what you will come to expect as we want your experience to be truly unforgettable. Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, cross-country skiing, snow shoeing, curling, tennis, squash as well as Canada's only Land Rover Off-Road Driving Experience! ... more   less 

Additional Information about Fairmont Le Chateau Montebello

Address: 392 Rue Notre-Dame, Montebello, Quebec J0V 1L0, Canada
Region: Canada > Quebec > Outaouais Region > Montebello
Price Range: $231 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Le Chateau Montebello 4*
Number of rooms: 211
Reservation Options:
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Also Known As:
Fairmont Le Chateau Montebello Hotel Montebello
Chateau Montebello
Fairmont Montebello
Montebello Fairmont
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Le Chateau Montebello staff and other travellers.
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Questions? Get answers from Fairmont Le Chateau Montebello staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner rooms with the view of the river were amazing.”
 of 5 bubbles kburrell2088, 22 Feb 2017 | Read review
“Book upstairs rooms, at the floor level it can be noisy.”
 of 5 bubbles alexmtl2016, 9 Feb 2017 | Read review
“The Fairmount king room was enough space for a family of three (infant slept in playpen). Ground floor was quiet at night.”
 of 5 bubbles nameleftblank, 7 Feb 2017 | Read review
“For families the larger room at the end of the hallway are great.”
 of 5 bubbles M1P2S3, 29 Jan 2017 | Read review
“Request a quiet area as walls are paper thin.”
 of 5 bubbles familyof3diningspree, 14 Jan 2017 | Read review
5 of 5