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BEST WESTERN PLUS Mirage Hotel & Resort

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BEST WESTERN PLUS Mirage Hotel & Resort
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183 Reviews from our TripAdvisor Community

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Showing 182: English reviews
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Kamloops, Canada
Reviewed 1 week ago via mobile

I would give you 5, but the free breakfast was horrendous. You have a beautiful restaurant that makes great lunch and dinners. Why do you prepare slop only for the morning? Clean, friendly, amazing for kids and pets. Otherwise a perfect stay after a long drive. Love the pillows, beds are ok, great pool for the kids, outside access for...

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Helpful?
Thank Bethanie F
Tareq M, Front Office Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback regarding your recent stay at our property. We are very pleased to hear that you and your family enjoyed your room and the use of our waterpark. By telling us what you liked and disliked, you are helping us deliver a superior experience for you and other...

Yellowknife, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 31 December 2016 via mobile

Stopped at this hotel while on a road trip and I am happy to say that I was was pleasantly surprised at how great this hotel was. We had a King Executive room and it was huge and the bed was really comfortable. We ate at the restaurant in the hotel and the food and the service was fabulous. I...

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Helpful?
Thank MGouthro
About Hotel's Favourite Review
Tareq M, General Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review

Dear Guest, Thank you for taking the time to share your experience on your recent stay with us. We appreciate your kind words about the large room and comfortable bed. Our staff works really hard to provide our patrons with excellent food in a comfortable and inviting atmosphere, and I'm happy to see that those efforts paid off on your...

Calgary, Canada
Reviewed 1 week ago

\i recommend this hotel with great enthusiasm. I was not expecting this level of service and ambience in such a remote area. The staff are friendly and helpful, the rooms are very clean and fully equipped, and the food in the lounge is delicious. Don't think twice about choosing this spot if you are looking for a good hotel in...

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Helpful?
Thank jsgoodies
Tareq M, General Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review

Dear Guest, Thank you for taking the time to write such a wonderful review about our property here in High Level. We are delighted to hear that we were able to meet and exceed your expectations and look forward to hosting you again here at The Best Western Plus Mirage the next time you are in the area. Sincerely, Tareq...

Yellowknife, Canada
Reviewed 3 weeks ago via mobile

Had a short one night stay in this hotel on the way from Yellowknife to Edmonton. Check in was fast and room was very clean. The sanitized remote in a bag was a nice touch! The room service and complimentary breakfast was good. The dining room with skylight and fresh plants was surprisingly nice after a very long cold drive....

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Helpful?
Thank Holly D
Tareq M, General Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review

Dear Guest, Thank you very much for your feedback. We are very pleased to hear that you enjoyed your stay at our property. Your review will be shared with our team and we look forward to hosting you again in the near future! Kindly, Tareq Morad

Edmonton, Canada
Reviewed 3 weeks ago

The hotel itself was good, hotel staff are great, but the waitstaff in the lounge were less than hospitable. I went in for evening supper, waited half an hour for service, the lounge had only 5 other ppl in it (which all had been served), there were two waitresses on shift that evening. When one finally came over, I ordered...

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Helpful?
Thank strictlybusiness2017
Tareq M, General Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review

Dear Guest, Thank you for your constructive feedback. We as an organization take full responsibility for your poor experience in our Lounge. I am the general manager, and although I was not onsite at the time of this occurrence, this incident was brought to my attention and was addressed at our very next staff meeting. I honestly did not receive...

Edmonton, Canada
Reviewed 24 January 2017 via mobile

We stayed over in High Level recently for a hockey game trip. We checked into the Mirage and it was a pure delight to see such a gorgeous hotel in High Level. It rivals any 5 star hotel in any city in Canada. Our kids absolutely raved about how much they liked it, and honestly so did we. What a...

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Helpful?
Thank gingerella9
Tareq M, General Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review

Dear Reviewer, Thank you very much for sharing your experience while staying at The Best Western Plus Mirage with others here on Trip Advisor. The fact that you mention that our hotel rivals any 5 star hotel in any city in Canada means a lot to us! We love to read that you and your family enjoyed your room our...

Reviewed 23 January 2017

This hotel reminded us of a hotel in Las Vegas. It was so beautiful, so clean, and the food was amazing. It was fast and great service, the presentation was terrific, and it was delicious. Special thanks to Tareq and Celine for the wonderful hospitality. Rooms were very quiet and a great size for a family. All the employees were...

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Helpful?
Thank Miki B
Tareq M, General Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review

Dear Guest, Thank you so much for such kind and positive feedback. Our entire staff, from the Front Desk to Housekeeping and Kitchen strive to make each stay as enjoyable and hospitable as possible. I will make sure to share the well deserved compliments with each of them. Once again thank you and we look forward to hosting you and...

High Level, Canada
Reviewed 14 December 2016

Friendly staff. GREAT food, very unique menu items and I would consider this to be a higher end restaurant and loung. Very nice rooms. Very uniquely layed out hotel. Bed very comfortable. Nice to have an extrior and interior door. Easy to check in and check out.

Review collected in partnership with Best Western
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Helpful?
Thank 71rodneyk
Tareq M, General Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review

Thank you so much for your amazing review! We are so pleased that you enjoyed your recent stay with us and will be sure to pass on the praises to our front desk and kitchen staff. We look forward to seeing you again, Tareq Morad General Manager

Edmonton, Canada
Reviewed 13 December 2016

Stayed in this hotel on December 10th. We have stayed in this hotel quite a few times as we find the rooms to be in very good condition. On the 10th from 11:00 p.m. onward, kids were running down the hall way screaming and yelling, room doors we slamming......I phoned the front desk 3 times from 11:30 - 1:30 a.m....

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Helpful?
Thank Steve H
Tareq M, General Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review

Dear Guest, I am so sorry to hear about your unfortunate experience and that we were not able to meet your expectations. I can assure you that we will be following up with our front desk team to ensure that this does not happen again as we strive to provide our guests with a relaxing hospitable atmosphere. Thank you for...

Edmonton, Canada
Reviewed 12 November 2016

This hotel is the complete package. It is located at the junction of Highways 58 and 35, with easy access from both highways. It has a large parking lot, and a very large lobby for the hotel and restaurant. The hotel is very clean and the rooms are excellent. The breakfast included with the room is more than ample. Internet...

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Helpful?
Thank gmdalberta
Tareq M, Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review

Dear Reviewer, Thank you so much for taking the time out of your busy day to write a review about our property. We are thrilled to hear that you enjoyed your stay with us and that we were able to meet and exceed your expectations. We look forward to having you again. Sincerely, Tareq Morad General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
All of our hotel guest have free access to our fun filled 8500 square foot water park! Kids can enjoy our water play ground and water slide, while adults can relax in our huge hot tub. Plenty of comfortable seating nestle between palm trees ensure a serene experience winter or summer.Guests also have interior access to all of the properties amenities, including our restaurant and lounge, which are located under a glass solarium ceiling and surrounded by lush greenery and water fountains for a tranquil dining experience. We offer a variety of meeting rooms and banquet facilities for up to 500 persons. There is a business center on site as well as high-speed wireless Internet access throughout the property free of charge. All of our guests enjoy a complimentary hot breakfast buffet from 6:00 a.m. to 10:00 a.m. daily, including fresh baked pastries, gourmet coffee, and juices. ... more   less 

Additional Information about BEST WESTERN PLUS Mirage Hotel & Resort

Address: 9616 58 Hwy | High Level, High Level, Alberta T0H 1Z0, Canada
Region: Canada > Alberta > High Level
Price Range: $154 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Mirage Hotel & Resort 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Best Western Plus Mirage Hotel And Resort
Best Western Plus Mirage Hotel High Level
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Mirage Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was close to the lobby, but it looked like a very long corridor, so perhaps ask not to be all the way at the end?”
 of 5 bubbles jsgoodies, 19 Mar 2017 | Read review
“Rooms on the South are quiter”
 of 5 bubbles ivane413, 6 Nov 2016 | Read review
“They are all good. Occasionally you hear the train go by through the night but it's an excellent hotel.”
 of 5 bubbles 687stanleyh, 17 Oct 2016 | Read review
“the further you are down the hallway the better, walls are thin and so are the floors, you'll hear everyone walk by”
 of 5 bubbles SeandaAndTheKids, 19 Jul 2016 | Read review
“Pay your money and take your chances!”
 of 5 bubbles 814freds, 5 Jan 2016 | Read review
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