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Laguna Park Hotel

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1,269 Reviews from our TripAdvisor Community

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Showing 1,198: English reviews
Lancashire
Reviewed 21 August 2015

We would never stay here again. Most of the staff are rude and miserable and look like they don't want to be there. GOOD POINTS The food was great. Had some lovely meals in the restaurant and we all enjoyed the snack bar which had hot dogs, pizzas, toasties and ice cream from 10 until 6. Although, the queues were...

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5Thank dawnie01
LagunaParkManagement, Manager at Laguna Park Hotel, responded to this review

Dear dawnie01 Many thanks that you took the time to share your detailed and honest feedback with us here on TripAdvisor. It’s a pity to hear that you’ve been disappointed with the holiday spent in our hotel. We are very sorry that our mini club, the children’s playgrounds and pools could not meet your expectations. Rest assured that your comments...

Reviewed 20 August 2015 via mobile

I come back from luguna Park on the 16th Aug and really enjoyed,my daughter is 9 and had a fab time.the hotel is very clean,located in a fab place.the food is very basic and entertainment was basic in the evening but great around the pool in the day.staff are very friendly and great manners.we have booked to go back to...

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5Thank Sheree H
LagunaParkManagement, Manager at Laguna Park Hotel, responded to this review

Dear Sheree H Many thanks for your comment regarding your recent stay in our hotel! What a great pleasure it is to read that everything has been to your full satisfaction. We are very happy that you and your daughter could enjoy your holidays with us. We certainly enjoyed being your host and are already looking forward to your next...

Dordrecht, The Netherlands
Reviewed 20 August 2015

We had a very nice holiday in Laguna park. The food was very good, swimming pool was also good and the rooms are good. A note to Vasy from the animation team. Vasy is a sweet girl, our daughter marilene from 3 years likes her very much. Vasy is very good with children and played very nice with the children....

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2Thank Robert v
LagunaParkManagement, Manager at Laguna Park Hotel, responded to this review

Dear Robert V Many thanks for sharing your kind comment with us! It is a pleasure to read that everything has been to your satisfaction and that you had an enjoyable stay with us. We appreciate your praises regarding our animation team. Vasy has been very happy about your nice mentions and sends warm greetings to your daughter. We are...

Cheshire, United Kingdom
Reviewed 20 August 2015

Hotel was full of miserable, rude staff. Entertainment waste of time. Things were constantly being stolen from guests. Kids club waste of time unless you had a toddler. Pool filthy, with broken tiles and nails sticking up. Complained about all the above but no-one was interested. Snack bar area was filthy!! To be honest I understand you get what you...

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1Thank 6,709,720
LagunaParkManagement, Manager at Laguna Park Hotel, responded to this review

Dear valued guest Thank you for your comment regarding your recent stay! We take the opinion of our guests very seriously and welcome any kind of feedback! We deeply regret that your perception of our hotel has been so negative and would like to apologize for not meeting your expectations. Especially during high season we have some problems to always...

Dundee, United Kingdom
Reviewed 20 August 2015

Rooms: The rooms were a good size, with two single beds, a decent sized balcony and an okay sized bathroom. The beds were a little uncomfortable as were very basic mattresses with springs, the pillows were nice though! The bathroom smelled of damp as no window and poor vent system; when we arrived the spongy shower mat was still wet...

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3Thank Lauren D
LagunaParkManagement, Manager at Laguna Park Hotel, responded to this review

Dear Lauren D Thank you very much for taking the time to write your review about our hotel. We welcome any kind of feedback from our guests and take your criticism very seriously. While we wish you had a better impression of our hotel during your last stay it is feedback like yours that we use and learn from. Many...

Belfast, United Kingdom
Reviewed 19 August 2015

I just returned this morning from a 2 week stay at this hotel with my 5 year old daughter so making an effort to do a review when everything is still fresh in my mind ARRIVAL Arrived at about 03.30 in the morning. Check in was swift and we were assisted to our room by a porter. ROOM The room...

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6Thank Seanita
LagunaParkManagement, Manager at Laguna Park Hotel, responded to this review

Dear Seanita Many thanks for taking the time to share your review with us! We appreciate your honest words regarding your recent stay in our hotel. We are glad to hear that you have been satisfied with your room and the cleanliness as well as with our great location. Our team is also thankful that you tell us about the...

Cardiff, United Kingdom
Reviewed 19 August 2015

Just returned from Laguna park sunny beach. 5 of us in total. Me the wife and 3 girls aged 6,15,18. Firstly let me start with the good points. The beach is lovely & only a 5 min walk. The hotel is cleaned all day & night by the cleaning staff. Rooms spacious & clean.the 24 hour bar just outside hotel...

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2Thank elaleanne
LagunaParkManagement, Manager at Laguna Park Hotel, responded to this review

Dear elaleanne Thank you very much for sharing your impressions regarding your recent stay in our hotel We are happy to hear that all we could provide a nice family holiday and that you've been satisfied with our great location, the cleanliness and your room. Our whole team takes every kind of feedback of our guests very seriously and strives...

Bury St Edmunds, United Kingdom
Reviewed 18 August 2015

Rooms: sparce, leaky shower but couldn't fault the cleaning Food: lots of choice and tasty Staff: reception - grumpy and unhelpful cleaners - good - but could be quicker cleaing up spillages inthe dinning room food - good bar - very good, especially Verlina! animation - enthuastic pool staff - useless - I dont' know what their function is, they...

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2Thank Honey H
LagunaParkManagement, Manager at Laguna Park Hotel, responded to this review

Dear Honey H Many thanks for your long and detailed review here on TripAdvisor. You are helping us and also future guests a lot by sharing your experiences. We are very happy to hear that you had a nice time and would be coming back to stay another time in our hotel! Nevertheless, we are very thankful that you've also...

Leicester, United Kingdom
Reviewed 18 August 2015

Travelled to this hotel with my husband and 2 boys ages 4 and 1. Looked forward to staying at a family resort, looks lovely in the brochures. Hotel is in an ok location, not far from the beach and near to the main shopping area, that is the good point! Food was ok, although long queues at every meal time,...

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3Thank Danielle H
LagunaParkManagement, Manager at Laguna Park Hotel, responded to this review

Dear Danielle H We appreciate that you took the time to write about your impressions regarding your recent stay in our hotel. We are very thankful that you’ve chosen our hotel for your family holidays while we wish that your experiences had been more positive. You are helping us a lot by sharing your opinion about our animation program and...

Reviewed 17 August 2015 via mobile

Rooms were lovely ! Air con good. community rooms, lobby bar, wi-go area like a sweat box, No where near enough pool space for size of hotel, and all sun beds were taken by 5 am !! Entertainment absolutely rubbish. Pool bar area in evenings horrid. Free for all for kids! Running around going mad doing as they please, all...

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2Thank Helen M
LagunaParkManagement, Manager at Laguna Park Hotel, responded to this review

Dear Helen M Thank you very much for sharing your opinion with us here on TripAdvisor. Your feedback is very valuable for us as we want to improve our quality for our guests. We are very sorry that your impressions of our hotel and service had been so negative. Rest assured that your comments on our entertainment program and pool...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Dear valued guests We are happy to announce that we finished the construction and from the beginning of Summer season we hav a hotel Aqua park which offers lots of entertaining facilities for children and adults: - Adult's attraction pool with 3 slides - a Blackhole and a Rafting slide, a Multislide with four lanes, a Space boat. - One new Kid's pool with a Pirate ship with four slides, two water guns, six water rings and a Dolphin shower. - The existing main swimming pool is basically renovated and is meant for swimming, water gym and sports. - On the front side of the hotel we built a new attraction kid's pool with slides in the shape of an Octopus, which has three slides for smaller kids. We are also carrying out a big renovation inside the hotel. We are continuing with the refurbishment of the rooms. The last four of the floors in block C will be newly decorated, with new furniture and new bathrooms, and now all the hotel rooms in the main building - blocks A, B, C will be fully renovated and redecorated. This is a process of renovation, which we have started 4 years before, and each year we have been renovating different parts of our big hotel. We are doing our best to welcome our future guest in a new environment, which we all hope will be highly appreciated by you. For Summer season 2017 we are working on new surprise to our valuable guests - enlargement, renovation and redecoration of our restaurant area. It will become more spacious, more convenient, and will offer more delicious and tasteful food and drinks to you. We are sure that we'll continue to surprise you with lots of positive changes in order to provide you with an exceptional holiday experience in our hotel! Our team is already looking forward welcoming you in Laguna Park here in beautiful Sunny Beach. Warm regards Your Laguna Park Team Laguna Park hotel is centrally located in Sunny beach resort, close to the beach and within easy reach of all the resort amenities. This well-maintained and spacious hotel offers modern and comfortable rooms, a relaxed and friendly atmosphere and a selection of on-site amenities and facilities. The hotel offers a friendly, relaxing atmosphere and a newly built Aqua park with entertainments for adults and children. By the pools we offer refreshing drinks at the two pool bars. Our guests have at their disposal a main restaurant, a snack bar and a lobby bar. The Laguna Park is a popular choice for families and couples looking for good quality accommodation right in the heart of this lively resort. A rich animation program is performed by a very enthusiastic team of animators. There are a great variety of shopping and entertainment facilities nearby. ... more   less 

Additional Information about Laguna Park Hotel

Address: Sunny Beach, Sunny Beach 8240, Bulgaria
Region: Bulgaria > Burgas Province > Sunny Beach
Price Range: $135 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Laguna Park Hotel 4*
Number of rooms: 365
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Also Known As:
Hotel Laguna Park
Laguna Park Sunny Beach
Laguna Park Hotel Sunny Beach, Bulgaria - Burgas Province
Hotel Style:
#5 Spa Hotel in Sunny Beach
#8 Luxury Hotel in Sunny Beach
#20 Family Hotel in Sunny Beach
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Questions & Answers

Here's what travellers have asked, with answers from Laguna Park Hotel staff and other travellers.
383 questions
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Questions? Get answers from Laguna Park Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no because its my secret”
 of 5 bubbles B1271OUstevenm, 28 Oct 2016 | Read review
“We stayed in block C on the 7th floor. It was nice and quiet”
 of 5 bubbles jess92257, 18 Oct 2016 | Read review
“All rooms are quiet good”
 of 5 bubbles 100micheller, 5 Oct 2016 | Read review
“A or b block facing the hotels front. Our room was 218.”
 of 5 bubbles nickr487, 28 Sep 2016 | Read review
“e mail hotel if you have a preferred choice of room they tend to oblige”
 of 5 bubbles Claudeevoo, 25 Sep 2016 | Read review
5 of 5