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Unbelievable hotel, fantastic views, rooms, beaches, pools, restaurants, bars, staff BUT security !! Really bad. Noticed when on way from/to airport, every other hotel had security personnel & barrier yet we were in middle of rundown area in centre of party zone & felt our...More
2 Thank clodagh m
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu HeliosResponded 5 days ago
Thank you for choosing RIU Hotels & Resorts and for sharing your experience with us.
We are glad that our property, your guestrooms, the pools and our restaurants were to your satisfaction.
At the same time we are surprised to read your comment...More
Very good quality hotel within easy reach of the main resort centre. Nice rooms with plenty of storage space and great balcony. Food very good and variable choice. Only downside was the configuration of the main restaurant which could get a little chaotic at times....More
We came here for the week in early september.... The weather was superb lucky for the time of year. Could not fault the hotel or staff everyone so happy and pleased to help. The surrounding area is perfect for all kinds of people.... Party Night...More
Really disappointed with our holiday here. As a family, we have stayed in RIU hotels a lot but this hotel did not live up to this. The food was poor quality and there was not enough variety throughout the 10 days that we stayed there....More
1 Thank RachelS1993
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu HeliosResponded 31 October 2017
Thank you for your loyalty to RIU Hotels & Resorts and for taking the time to give us your constructive and valued feedback. We are very disappointed to find that this time your experience did not live up to what you usually expect...More
This was our 2nd year 2016 & 2017 same hotel ,,
Carnt complain the rooms are a good size very clean every thing you need ,it would be a lot better if the RIU company gave you a free safe & tea/ coffee making service...More
Response from debbiedavis1974 | Reviewed this property |
The beach seemed reasonably quiet all day! Probably because of the sunbed charges,there are free zones where you can put your own towels etc down, these are busier than the sunbed parts,but it's still not like it is in... More
The beach seemed reasonably quiet all day! Probably because of the sunbed charges,there are free zones where you can put your own towels etc down, these are busier than the sunbed parts,but it's still not like it is in England when we have good weather and everyone flocks to the beach! Hope this helps.