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Quality Inn & Suites Hanes Mall

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Traveller (34)
Room & Suite (11)
Pool & Beach (2)
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Overview
  • Excellent23%
  • Very good33%
  • Average22%
  • Poor9%
  • Terrible13%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Suites
2 Star Hotel
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (165)
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39
49
36
16
23
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LanguageEnglish
39
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36
16
23
Show reviews that mention
All reviewsroom was cleanhanes mallthe hotel is pet friendlyhigh point marketstaff was friendly and helpfulwafflesgreat place to stayonly stayed one nightvery nice staydecent hotelwould stay againcoffee makeroutdoor poolking bedenjoyed my stayhospitalmicrowave
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21 - 25 of 163 reviews
Reviewed 17 May 2017

The stay here was a great stay as normal. I was here for my daughter graduation. I enjoyed the rooms and the service that was giving my staff was amazing. When I come again I will not be staying any where else but here.

Thank jasmyng90
Response from MarkGM546, General Manager at Quality Inn & Suites Hanes MallResponded 18 May 2017

Wonderful to hear the kind words and always glad to have you stay with us. Hopefully you and your daughter can come stay with us again when she is visiting back as an alumni!!!

Reviewed 16 May 2017

Linens were dirty. We ask for another bed spread. Secondary pillows ,cases were extremely dirty. We got the juccuzzi suite. It was nice. Staff was friendly. Juccuzzi & bathroom shower head were leaky.

Thank Dzanth
Response from MarkGM546, General Manager at Quality Inn & Suites Hanes MallResponded 18 May 2017

Thanks for the feedback. I will have our housekeeping inspector to pay closer attention to the bedding and maintenance to look the shower head. Glad to hear the staff took good care of you.

Reviewed 15 May 2017 via mobile

Having just checked in to this hotel about 2 hours ago, I was forced to relocate to a nearby Starbucks to accomplish some work on my laptop. Why? Because the room had no desk, the business center had no place to work, and the desk...More

1  Thank Kerry K
Response from MarkGM546, General Manager at Quality Inn & Suites Hanes MallResponded 18 May 2017

I'm sorry you had to go to Starbucks to get work done. All of our King bed rooms have a large work desk, but our rooms with Double beds have the activity table which is a bit smaller. We are changing our furniture in several...More

Reviewed 3 May 2017

Very unprofessional management. Reneged on contract for our LARGE group, and informed us just days before our stay that they would not be able to fit us. Based on other comments, management seems questionable, at best.

1  Thank Drew S
Response from MarkGM546, General Manager at Quality Inn & Suites Hanes MallResponded 18 May 2017

Can you please provide me details about your group? All signed contracts are honored unless there is an extreme circumstance or terms of the contract have not been met. My direct email is qihanesmall@gmail.com Thanks.

Reviewed 10 April 2017 via mobile

Double room was adequately furnished and clean. Requested a smoking room and was disappointed that furnishings and linens were all damaged. Curtains had large burn hole as well as duvet. Glad to be able to get a smoking room but didn't expect to have obvious...More

1  Thank Allison M
Response from MarkGM546, General Manager at Quality Inn & Suites Hanes MallResponded 18 May 2017

Sorry to hear that the smoking room was not to standard. Our non-smoking rooms are quite a bit different from the smoking rooms. We do struggle and have to deal with smoking rooms that get damages that occur from guests who make cigarette burn holes...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Breakfast Available
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 65 - USD 92 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Details
Price range
USD 65 - USD 92 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
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Traveller (34)
Room & Suite (11)
Pool & Beach (2)
Questions & Answers
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Charlie P
6 April 2018|
AnswerShow all 2 answers
Response from AndyG284NC | Reviewed this property |
Very close, about 7 minutes
0
Votes
Betty B
6 March 2018|
Answer
Response from Shala L | Reviewed this property |
No not for pets.
0
Votes
Room Tips
"Avoid anything around the restaurant/club in the lobby."
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"Do not book through their site, get a first floor room (no elevator) watch the safety latches"
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"Ask for a first floor room at reserving if you're traveling with a pet."
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"First Floor rooms are better"
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