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All reviewspanera breadmiller streetbaptist hospitalwake forestmedical centerfront desk staffconvenient locationthe breakfast areawonderful hotela wonderful stayroom was clean and comfortablehome away from homeup to dateenjoyed my stayhiesamanthashuttle
I was booked for two nights for a work related trip. I arrived after 6pm and the area had just had a bad storm. The apparently the power had gone out and the credit card terminals were not working. They asked for a credit card...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown WestResponded 10 August 2017
Thank you for your review and for staying at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I Truly apologize for...More
In town for meeting, however pleasure as well, stay was enjoyable and very comfortable. The staff was nice and over friendly and always greeted us with a smile. They ensured we had everything we needed and asked about out stay each time they saw us...More
Stopped here for overnight stay due to touring a local college.
We had a couple issues with door cards working for our room but the front desk staff is very helpful and friendly. Helped us each time without issue. Absolutely no complaints there.
Response from IHGService, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown WestResponded 5 August 2017
Thank you for your recent stay with us and reviewing our property. I am very delighted to know you liked the friendliness of our staff and the convenient location of our facility. On the other hand, I am sorry you were not satisfied...More
It is an excellent hotel for a brief stay, close to the medical center. Good staff, great breakfast, reasonably priced. Within easy walking distance of a shopping center that has a Panera Bread, pizza place, grocery store, CVS, etc.
I had an last minute emergency to come up and needed a room. The hotel was able to accommodate my request at such short notice. The customer service that James and Samantha provided was exceptional!! The hotel was clean, the beds were comfortable and the...More