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Stayed for 3days. Do not understand the poor reviews. Everything was clean, no bed bugs, furniture totally OK and staff supportive. Breakfast was typical and well prepared and maintained. Will stay there again.
In town for meeting, however pleasure as well, stay was enjoyable and very comfortable. The staff was nice and over friendly and always greeted us with a smile. They ensured we had everything we needed and asked about out stay each time they saw us...More
We were passing through on our way home to NY from FL and spent the night here. Staff was VERY friendly. Continental breakfast was real good.
Hotel on the other had needs lots of updates. We stayed a week earlier in Chattanooga at the holiday...More
Thank Mike B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown WestResponded 17 September 2017
Hi Mike B,
I am sorry to read that you found the room in its tired condition, especially the carpet. Your comments have been passed along to hotel management for use in future renovations. They share our commitment in maintaining a high quality of accommodations....More
I don't know how this place rated so high. It's old and dirty and the rooms. Had an odd oder. Everything felt damp, also. It really needs updates. I wish I would have taken pictures. 2 stars fora nice breakfast and nice staff.More
Thank Mary W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown WestResponded 12 September 2017
Hi Mary W!
Thanks for choosing to stay with us among your many lodging options and posting a review! We're glad to know that you liked our breakfast selections and hotel staff's service. I'm terribly sorry though about the inconveniences you had because of some...More
I was booked for two nights for a work related trip. I arrived after 6pm and the area had just had a bad storm. The apparently the power had gone out and the credit card terminals were not working. They asked for a credit card...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown WestResponded 10 August 2017
Thank you for your review and for staying at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I Truly apologize for...More
USD 103 - USD 147 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Express Winston-Salem Downtown West Hotel Winston Salem ,