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Courtyard Winston-Salem Hanes Mall

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181 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Winston-Salem Hanes Mall
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Showing 179: English reviews
Flower Mound, Texas
Level Contributor
110 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 4 weeks ago

I chose this hotel because it was only 1/2 mile from the business that I was working at. The plus is that by being located at the Hanes Mall, it is close to many restaurants and shops. This hotel is recently renovated (as others were) and is in beautiful shape! The staff is fantastic...and I agree with others that Paris... More 

Helpful?
Thank Touche57
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Touche57- Thank you for being our guest, and taking the time to let us know about your experience. It's great to hear that you enjoy the location of the hotel as it is conveniently located to several restaurants and shops. It's also great to hear that you also enjoyed our staff! Paris has been with us for just a few... More 

1 review
Reviewed 27 October 2016

I was helped at the front desk by Paris, and he was extremely friendly and welcoming. I ate at the in-house bistro twice, both times close to the closing time, but was still served with warmth and hospitality. My room was modern, spacious, and clean, and had all the amenities I needed.

Helpful?
Thank Rebecca S
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Rebecca S- Thank you for taking the time to let us and other travelers know about your experience. Paris has been with our company for a short period of time, but has made a HUGE impact when it comes to guest service. We are very fortunate to have him a part of our team. Thank you for being our guest,... More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 25 October 2016 via mobile

I have stayed at this property 4 times and each time I feel like I am at home and there is someone taking care of me .. away from my kid and husband for work for 7 days .. a good staff can make such a big difference!!

Helpful?
Thank Shikha P
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Shikha P- Thank you for being a loyal guest! It's great to hear we are your choice in hotel accommodations when visiting Winston Salem. We realize that travel can be tough, and our staff strives to make each experience as close to home as possible. Thank you for the wonderful feedback on Jennfier as she does a fantastic job in... More 

Rockwood, Tennessee
1 review
Reviewed 16 October 2016

The room was good and beds were very comfortable. Paris was the gentleman at the front desk who greeted us when first arrived. He was helpful and cheerful and by far gave the best customer service we've ever had. He made our stay at Courtyard enjoyable and we will stay at Courtyard again when we return to Winston Salem.

Helpful?
Thank pnclinton
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

pnclinton- Thank you for taking a moment to let us and other travelers know about your experience. It's great to hear you not only found our beds very comfortable, but you received warm hospitality and genuine service by Paris our Guest Service Representative. We are truly lucky to have him as part of our team! Thank you for providing the... More 

Boston, Massachusetts
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 October 2016

Check in was friendly and efficient. Attractive courtyard style lobby. Assistant manager is terrific as our front desk staff. Room was clean yet had a musty odor. We were offered another room which had a similar unpleasant odor. It's humid in the south in September however the in room floor box unit AC ( rather than central AC) did not... More 

Helpful?
Thank 2012Boston
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

2012Boston- Thank you for taking the time to let us and other travelers know about your experience. I would like to personally apologize for any discomforts you may have experience such as the musty odor. I will be sure to pass this along to our maintenance team, as we are constantly looking for ways to improve our guests experiences. Thank... More 

Ancaster, Ontario, Canada
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 October 2016 via mobile

My sister and I spent the night on our travels. I must say, I am very impressed. The hotel was very clean, the beds were quite comfortable and I cannot say enough about the staff. Upon check in, Paris met us with friendly enthusiasm and help us learn a little about the area. The Starbucks staff were pleasant, even before... More 

Helpful?
Thank Kristy P
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Kristy P- Thank you for choosing our hotel for your accommodations while visiting the Winston-Salem area. We strive to provide friendly service and comfortable surrounding to each of our guest! It's great to hear Paris greeted you with great enthusiasm and provided information about the local area. I will be sure to give him along with our Starbucks staff a... More 

1 review
Reviewed 10 October 2016

I came to this property for work and was extremely pleased. The location is close to everything, but secluded enough to avoid noise and easily get in and out of. No parking lot riff-raff. The hotel is clean and the beds, as with all Marriott properties, are beyond satisfactory. Secondly, Teresa the Front Office Manager was as hospitable as she... More 

Helpful?
Thank Justin M
Summer C, Owner at Courtyard Winston-Salem Hanes Mall, responded to this review

Justin M- Thank you visiting our hotel while traveling to the Winston-Sale area. It's great to hear you enjoyed your stay! Our hotel is nestled right off Strafford Rd and convenient to shopping, restaurants and several business. It's also great to hear you found our property beyond satisfactory! Teresa has been at our property for quit sometime and we are... More 

1 review
Reviewed 4 October 2016 via mobile

Stayed at the courtyard for business. The hotel was very clean. It is located by the mall and there are plenty of things to do around there. The staff was very friendly. Paris the gentleman at the front desk was fantastic and made sure you had everything you needed.

Helpful?
Thank Robert T
Vicki H, Director of Sales at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you for taking the time to review our Courtyard Hanes Mall! Taking care of our guests needs is our first priority! Thank you also for recognizing our front desk staff member, Paris. He is a valued member of our team and your comments have been be shared with him! We hope we will be your first choice when returning... More 

Brisbane, Australia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 September 2016

Loved this hotel, especially the pool area in the afternoon, people from all over the world seem to gather and the conversation is an easy flow, you can talk for hours about your trips and just life in general, was very social, entertaining and gained some local knowledge for a two day stay. From the pool you can then go... More 

Helpful?
Thank bagsgettinround
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear Bagsgettinround, Thank you for your kind comments about our hotel, yes it has a very laid back friendly vibe. I think it comes from the friendly hard working staff here. They are all about taking care of the Customer and service. We do hope you return and continue serving your needs. Thanks again, Tom Ferrell More 

Level Contributor
119 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 September 2016

Nice location with comfortable feel. Convenient to main roadways. I’d like to send special recognition to the housekeeping staff that unlike many other locations actually accepted my do not disturb sign. Housekeeping simply left extra towel and etc. attached to my door (extremely kind gesture)

Helpful?
Thank Tammy F
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you for sharing your recent stay with Tripadvisor, You are correct we do have a great location and a great staff. Housekeeping here is very good, and yes we do honor the DND signs and leave a goodie bag for you. Thanks for your kind words and please do come stay with us the next time you are in... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Courtyard Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Dr, Winston Salem, NC 27103-2992
Region: United States > North Carolina > Winston Salem
Price Range: $131 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Winston-Salem Hanes Mall 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott
Hotel Style:
#10 Business Hotel in Winston Salem
#13 Family Hotel in Winston Salem
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Questions & Answers

Questions? Get answers from Courtyard Winston-Salem Hanes Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The way the hotel is situated, all rooms are great.”
 of 5 bubbles Touche57, 5 Nov 2016 | Read review
“A/C unit was quiet in our room 319.”
 of 5 bubbles pnclinton, 15 Oct 2016 | Read review
“King Room with Sleeper Sofa is the way to go.”
 of 5 bubbles S5767PGjustinm, 9 Oct 2016 | Read review
“Take a trip around the world by the pool”
 of 5 bubbles bagsgettinround, 17 Sep 2016 | Read review
“Ask to be close to the hot water exchange or run your hot water while making the coffee to ensure you have hot water for shaving.”
 of 5 bubbles 295RichardH, 31 Aug 2016 | Read review
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