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Courtyard Winston-Salem Hanes Mall

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Courtyard Winston-Salem Hanes Mall
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187 Reviews from our TripAdvisor Community

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Showing 185: English reviews
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Winston Salem, North Carolina
Reviewed 5 days ago NEW

This staff is amazing. I have been staying here a few days per month for the past 6 months. The people at the front desk are very welcoming and personally helpful. The Bistro has always been nice, but in the past several weeks Ali, Yaminah, Yolanda, and Bridgette have made me feel like a superstar by remembering my favorite breakfast...

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Helpful?
1Thank SuzanneMatthews333
Somersworth, New Hampshire
Reviewed 2 weeks ago via mobile

Jennifer is the best!!! She makes the bistro something comfortable when you travel every week!!! She works around the lack of products that are not available!!! Marriott Mgt needs to have the items on their menu. Jenn makes the best of it with a positive view of alternatives. #marriott #bestbarmaid

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Thank Holnet99
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Holnet99- Thank you for taking the time to let us know about your experience. Thank you for being a valued guest at our hotel. Jennifer is the best!! She has been at our property 2 years and is truly an asset to us! I will be sure to give her a big shout out this morning at our team huddle....

Reviewed 4 weeks ago via mobile

I recently stayed at this Courtyard by Marriott and had great experience! Being a platinum member I was given a complementary upgrade which is always a nice thing. I was greeted by Summer at the front desk and she made sure that I had everything I needed to have a great stay. More importantly, Summer went above and beyond! I...

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Thank Chris R
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Chris- Thank you for taking the time let us know about your experience! Our staff takes great pride in providing service to each and every guest! It's guest like you that keeps us doing what we do! Thank you for choosing our hotel, and we look forward to serving you in the future!

Reviewed 17 February 2017 via mobile

I stayed the week for work. I was blown away by the friendly staff, clean and modern accommodations, and amenities. Yimena's bubbly attitude at the Bistro for breakfast was a great start to my day, Latriece did a great job in the evenings, and Douglas was always available when needed just to name a few. The manager Vicki even stopped...

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Thank Rachael G
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Rachael G- Thank you for taking the time to let us and other travelers know about your experience. It's awesome to hear that the staff went above and beyond to ensure your experience was memorable! We truly have an amazing group of employees Yaminah, Latryce, Douglas and Vicki all demonstrate the culture we have in our hotel. We truly appreciate...

Atlanta, Georgia
Reviewed 15 February 2017

I have been staying at this location on a regular basis since late August 2016, the staff has been very friendly and always willing to go the extra mile. Some noteworthy employees that I frequently encounter are Bridgette, Jackie, Dexter and Jennifer.

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Thank Hehillmn
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Helillmn- Thank you for taking the time to let us and other travelers know about your experience. Our staff truly prides ourselves on excellent service to each and every guest! I will be sure to recognize Bridgettte, Jackie, Dexter and Jennifer at today's employee celebration. All of these employees have been at the hotel for sometime, and demonstrate exactly what...

Johnson City, Tennessee
Reviewed 14 January 2017 via mobile

The hotel as a whole is in great shape!! What separates this place from many others is the wonderful customer service.Tervin Gadson (I hope I spelled it correctly), was welcoming, polite, aware of my needs and made me and my group feel extremely special. I've stayed here before and I keep coming back, very simply because employees like Tervin. Hope...

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Thank yaser z
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Yaser Z- Thank you for taking the time to let us and other travelers know about your experience. We truly appreciate the continued opportunity to earn your business. Tevin has only been with us since October and he has made a huge impact with our guest! Thank you for recognizing his desire to be welcoming and polite! I will be...

North Carolina
Reviewed 8 December 2016

I stay in a lot of hotels as I travel for work. While this Courtyard location was similar to other Courtyards I have stayed at in the past, the customer service is what set this place apart. The front desk staff was engaging and knowledgeable of the area and were ready to assist with whatever request or question I had....

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Thank NCSUGirl03
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

NCSUGirl03- Thank you for taking the time to let us know about your experience at our hotel! It's great to hear the front desk was very engaging and ready to assist with whatever need or question you had. We truly have an amazing team that love what they do and it shows! Thank you again for being our guest, and...

Somersworth, New Hampshire
Reviewed 2 December 2016 via mobile

Been staying here a lot over past few months. The folks are really great and make sure things are right! Bridget especially takes great care of everyone on our team. She's always there and always checking to see that we're all set!

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Thank Holnet99
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Holnett99- Thank you for being a loyal guest at our hotel, and for letting us know about your experience! We strive to provide exceptional service and accommodations each and every visit! It's great to hear that Bridget takes especially great care of everyone on your team! She has been a part of the Courtyard Team for several years and her...

Dahlgren
Reviewed 30 November 2016

Everything was great and the Staff was exceptional. Very friendly and courteous. I would recommend staying there for sure. Paris went out of his way to greet everyone at breakfast and make sure all was well. He is a truely great guy.

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Thank Mark B
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Mark B- Thank you for taking the time to let us and other travelers know about your experience! It's great to hear you found our staff exceptional! Paris has only been a part of our Bistro team for a short period of time, and we are so lucky to have him! Thank you again for being our guest, and I...

North Carolina Mountains, North Carolina
Reviewed 29 November 2016

We stay here as hotel of choice on our frequent visits to Winston Salem. In addition to very pleasant and comfortable rooms and Bistro breakfasts, the service and attention to detail from the staff are amazing! Paris went out of his way to welcome our family with grandchildren last weekend, and Joe is always greeting us at the front door!...

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Thank surf397
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Surf397- Thank you for being a frequent guest at our hotel! We truly strive to make each experience as close to home as possible. Joe and Paris are truly ambassadors for our hotel! They go above and beyond to make sure all our guest are satisfied. I will be sure to give a big high five to Joe and Paris...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Courtyard Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Dr, Winston Salem, NC 27103-2992
Region: United States > North Carolina > Winston Salem
Price Range: $131 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Winston-Salem Hanes Mall 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott
Hotel Style:
#10 Business Hotel in Winston Salem
#13 Family Hotel in Winston Salem
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Questions & Answers

Questions? Get answers from Courtyard Winston-Salem Hanes Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The way the hotel is situated, all rooms are great.”
 of 5 bubbles Touche57, 5 Nov 2016 | Read review
“A/C unit was quiet in our room 319.”
 of 5 bubbles pnclinton, 15 Oct 2016 | Read review
“King Room with Sleeper Sofa is the way to go.”
 of 5 bubbles S5767PGjustinm, 9 Oct 2016 | Read review
“Take a trip around the world by the pool”
 of 5 bubbles bagsgettinround, 17 Sep 2016 | Read review
“Ask to be close to the hot water exchange or run your hot water while making the coffee to ensure you have hot water for shaving.”
 of 5 bubbles 295RichardH, 31 Aug 2016 | Read review
5 of 5