We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN Smoky Mountain Inn

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BEST WESTERN Smoky Mountain Inn
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

550 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for BEST WESTERN Smoky Mountain Inn
See the most recent reviews
Showing 543: English reviews
Reviewed 13 March 2017

Great price, perfect location for visiting The Blue Ridge Parkway and some of NC's waterfalls. Room and grounds were very clean, continental breakfast was basic but plenty of choices for my parents and I. Staff was super friendly and helpful and there was a welcome bag with bottled water, cookies and popcorn in each of our rooms. This hotel is...

 Report
Helpful?
Thank Jennifer H
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Jennifer, Thank you so much for choosing Smoky Mountain Inn for your lodging needs. As you pointed out, we are nestled in the Blue Ridge Mountains with easy access to Downtown Waynesville, the Blue Ridge Parkway and a variety of restaurants & shops. Our staff not only takes pride in providing a clean and comfortable environment for all of our...

Pawleys Island, South Carolina
Reviewed 5 March 2017 via mobile

Would not return. Room was clean but that's about all I could say about it. Lots of motor cycles people staying their and I have nothing bad to say about the people that were their if your not on a motor cycle you don't want to stay their!!

 Report
Helpful?
Thank beckrhandy
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Becky, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so sorry to hear that you encountered guests that prevented you from enjoying your stay. Our staff would have been happy to address any concerns during your stay. Given our location in the Blue Ridge Mountains, we attract a variety of guests from families...

St. Matthews
Reviewed 22 February 2017

Lovely location, beautiful scenery and close to shopping and dining venues. Nice walking trail, for those who can get out and climb, nice exercise room for others. Very comfortable bed and pillows. Overall enjoyable stay. Plan to stay here again.

Review collected in partnership with Best Western
 Report
Helpful?
Thank lindacZ9094UZ
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Linda, Thank you for choosing Smoky Mountain Inn for you lodging needs. On behalf of our staff, I am excited to hear that you found our Inn to be comfortable and enjoyable. We all take great pride in providing a clean, relaxing environment for our guests. Our location in Waynesville or "The Gateways to the Smokies" makes us a popular...

Pendergrass
Reviewed 31 January 2017

Will definitely stay here again, great views, friendly staff, comfortable beds, room came with microwave and refrigerator, guest amenity bag had 2 bottles of water, cookies, and popcorn. Fresh breakfast every morning.

Review collected in partnership with Best Western
 Report
Helpful?
Thank 56joycec
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Joyce, Thank you for choosing to stay with us at the Smoky Mountain Inn. We thrilled to hear that you enjoyed your experience along with our recent upgrades to our facility. As you pointed out, our guestrooms have new microwaves, refrigerators, and 49" HDTVs. Additionally, we have built a new fitness room and doubled the size of our breakfast area....

Norwich, United Kingdom
Reviewed 27 January 2017 via mobile

I stayed here for 2 nights, on both days water and snacks were left in the room, which is a really nice touch, so much appreciated ! The room was clean and tidy, nice view. Good breakfast, adequate fitness room. It isnt a modern hi-tec hotel, but it doesnt claim to be. Any staff that I came in contact with...

 Report
Helpful?
Thank Kelly B
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Kelly, Thank you so much for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed our Inn. Our staff takes pride in providing a clean, relaxing and hospitable atmosphere. If there is anything we can do to help you book your next reservation with us, please feel free to call 828-456-4402....

jkoldtown
Reviewed 23 January 2017 via mobile

Always stay here when visiting family. Staff very friendly from Debra in front office helping, to very friendly housekeeping staff. Newly redecorated rooms nicer than you'd expect. Little things would be that the heater couldn't keep a reliable temperature, the chair in room was not comfortable. Shower was great! Basketball hoop up out back is fun. Breakfast is ok, but...

 Report
Helpful?
Thank jkoldtown
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing the Smoky Mountain Inn for your lodging needs. We appreciate you taking the time to provide feedback on your stay. We apologize for the inconvenience you encountered, and we will certainly look into the items you mentioned to improve. We have recently doubled the size of our breakfast room, so we are experimenting new ways to...

Charlotte, North Carolina
Reviewed 22 January 2017

I too am a medical professional who regularly stays in waynesville. I travel alone and am female. This is the third hotel I have tried in Waynesville, and I have now stayed here multiple times, usually one week per month, for the past year. I stay on weekdays and also weekends. I will not stay anywhere else now that I...

 Report
Helpful?
Thank roygbiv221
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for continuing to choose the Smoky Mountain Inn. We are always appreciative of the feedback from loyal patrons. I am glad to hear that you have noticed that our employees take pride in our facility and try to meet all of our guests' needs. We all work hard to ensure our guests have a peaceful, relaxing stay at...

Washington Court House, Ohio
Reviewed 21 January 2017

The people at this BW are so nice this was the second time we had stayed here and I am sure we will agin. Great view from our room. The outside has feeders for the birds and squares that makes it more inviting to just relax.

Review collected in partnership with Best Western
 Report
Helpful?
Thank kathrynb392
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Kathryn, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your stay as well as the breathtaking mountain views. As you know, our staff takes pride in providing a clean & relaxing environment for our guests. Thank you for continuing to choose Smoky Mountain Inn for your lodging needs and...

Greenwood, Indiana
Reviewed 10 January 2017 via mobile

This was a nice, clean place to stay. The beds were comfortable and were well cared for by the staff there. The only problem was the sound coming from the next room. We turned on the fan to block the noise. Everyone was The breakfast was as continental breakfasts are and the attendant on duty was diligent to keep it...

 Report
Helpful?
Thank sjR111
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Smoky Mountain Inn. We are thrilled to hear that you found our Inn comfortable. Our staff takes pride in providing a clean and relaxing environment, and we would have been happy to ask the adjacent guest to respect all of our patrons. If there is anything we could do to help improve...

Vero Beach, FL
Reviewed 1 January 2017

Such a nice and friendly hotel in near the Great Smokey Mountains and Blue Ridge Parkway in North Carolina. The owner was hands on and the staff was excellent. We had a wonderful stay here. Would definitely stay here again.

Review collected in partnership with Best Western
 Report
Helpful?
Thank FLElly
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed our Inn and found our staff to friendly & hospitable. We all take pride in providing a clean and peaceful atmosphere. Many guests, such as yourself, find our proximity to popular attractions to be extremely convenient when traveling around Western North...

133 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (108)
Viewed
View from Room (16)
Viewed
Hotel & Grounds (31)
Viewed
Pool/Beach Area (11)
Viewed
Family/Play Areas (1)
Viewed
Dining (7)
Viewed
Room/Suite (11)
Viewed
Bathroom (2)
Viewed
Other (29)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (25)
Viewed
Room/Suite (18)
Viewed
Hotel & Grounds (3)
Viewed
Pool/Beach Area (2)
Viewed
Bathroom (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Waynesville
8.0 km away
Lake Junaluska Conference and Retreat Center
24.7 km away
BEST WESTERN PLUS River Escape Inn & Suites
9.0 km away
BEST WESTERN Mountainbrook Inn
BEST WESTERN Mountainbrook Inn
#3 of 25 in Maggie Valley
447 reviews
Show Prices
Show Prices
Show Prices
9.7 km away
Jonathan Creek Inn and Villas
Jonathan Creek Inn and Villas
#1 of 25 in Maggie Valley
557 reviews
1.5 km away
The Waynesville Inn, Golf Resort & Spa
2.5 km away
Grandview Lodge
Grandview Lodge
#7 of 19 in Waynesville
131 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trl, Waynesville, NC 28786-9007
Region: United States > North Carolina > North Carolina Mountains > Waynesville
Price Range: $117 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Smoky Mountain Inn 2.5*
Number of rooms: 58
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Orbitz, Travelocity, Best Western, Priceline, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your BEST WESTERN Smoky Mountain Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Smoky Mountain Inn staff and other travellers.
6 questions
Ask a question
Bellingham
6 months ago
Cary, North Carolina
over a year ago
Boynton Beach, Florida
over a year ago
Weston-super-Mare, United Kingdom
over a year ago

See all questions (6)

Questions? Get answers from BEST WESTERN Smoky Mountain Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are two parking lots. If you stay on the 2nd floor, you may want to request your room on that side of the hotel.”
456wades, 8 Apr 2017 | Read review
“Get a room with a view you won't be sorry.”
WarrenAngelaM, 29 Mar 2017 | Read review
“Facing the mountains. Second floor.”
treaj012, 14 Nov 2016 | Read review
“upper floor in the front”
gtmobill, 8 Nov 2016 | Read review
“all rooms are good”
485lyndaj, 31 Oct 2016 | Read review
5 of 5