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Country Inn & Suites by Carlson, Shelby NC

Country InnsUSD 111*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 111*
USD 112*
USD 110*
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Country Inn & Suites by Carlson, Shelby NC
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82 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites by Carlson, Shelby NC
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Showing 81: English reviews
North Carolina
Reviewed 27 May 2015

We recently stayed at the Holiday Inn Express Shelby while in town for a baseball tournament at Gardner Webb University. Most rooms were sold out when we made our reservation so we ended up with a King executive room and it was SO nice. Very spacious and clean. The furnishings were up to date and very comfortable. The staff was...

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Helpful?
2Thank Julie S
Christy S, guest services at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear Julie S, Thank you so much for the kind review of our hotel. I am very pleasde to hear that you enjoyed it. We hope to see you again soon!!

Myrtle Beach, South Carolina
Reviewed 25 May 2015

Two night stay with hubby for visit to Gardner Webb Big South baseball conference. Over $300 for the stay. Complaints: first towel used was threat bare and too short to wrap around me. Second days towel was thicker and longer. Next toilet paper. I hate using the cheapest toilet paper ever made. I suggest spending a few more bucks on...

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Helpful?
1Thank samandsandy
Christy S, guest services at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear SamandSandy, Thank you so much for taking the time to give our a hotel a review. I would like to apologize for the issues you experienced during your stay. We do use what IHG mandates as far as toilet paper and our towels. I will speak to our laundry staff and make sure they are going through towels and...

Summerville, South Carolina
Reviewed 18 May 2015

We were very happy with the front desk staff, friendly and helpful. The rooms were clean,breakfast ample. The inn was next to the highway and near a small mall with plenty of places to eat around there.

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Helpful?
1Thank pansefr
Christy S, front desk agent at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear pansefr, Thank you so much for taking the time to give our hotel such a positive review. We do hope you will visit us again soon.

Springfield, Missouri
Reviewed 24 April 2015

Easy access off the highway. Right next to mall and restaurants. Staff was helpful but not dressed like staff. Laundry hanging on door to the office. There was a snack area set up but food was cold. Thin doors and walls. Light from the hallway beamed under and around the door. Bed was OK. A/C unit worked fine. New Hampton...

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Helpful?
1Thank BBQPitchman
Christy S, guest services at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear BBQPitchman, First I would like to thank you for taking the time to give us a review. Whether it is positive or negative it helps shows us where we can improve. The issues you experienced have been brought to management and the staffs attention and we do apologize. We hope you will return to Shelby and stay with us...

Denver, Colorado
Reviewed 21 April 2015

This hotel was definitely not "fancy", but it was clean and the front desk and housekeeping staff were friendly and accommodating. Our room was simple, but had plenty of furnishings and the bed was comfortable. The bathroom was small, and the vanity was the first thing in the entry way when you open the door to the room which seemed...

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Helpful?
1Thank Tara M
Christy S, guest services at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear Tara M, Thank you so much for taking the time to give our hotel a review. I am pleased to hear that you enjoyed your stay with us and we look forward to your next visit if you return to Shelby.

Riverside, California
Reviewed 5 March 2015 via mobile

The front desk was extremely pleasant and the complementary breakfast was ample. But once you get past the lobby it is hard to say anything positive. The furnishings are quite worn. And the cleaning staff started banging on unevacuated rooms quite early, so I got to listen to banging followed by "I'm sorry, I'll come back later" enough times to...

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Helpful?
1Thank Kauai-Biz-Traveler
Christy S, front desk at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear Kauai-Biz Traveler, First I would like to thank you for taking the time to give us a review. I want to begin by apologizing that you were awakened by our house keeping girls. The girls do start their day at 9 am, but yes they should be checking their sheets. We will discuss this procedure with our executive house...

Fayetteville, North Carolina
Reviewed 21 February 2015

Membership to Marquee Club of Shelby includes a $20 discount for stays at the Holiday Inn Express Shelby. I contacted the hotel prior to making reservations to determine if I needed to apply discount at time of reservation or upon arrival. I was told I could do either. I made reservations on line, only to find out later that the...

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Helpful?
Thank JPH923
Christy S, front desk at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear JPH923, I would like to first apologize that your discount was not honored. However when you make reservations online and prepay, the hotel cannot change rates at check in. These rates are also non-refundable. When using a discount or a negotiated rate it is best to call hotel directly to set up reservation. I am very sorry for any...

Tennessee, United States
Reviewed 17 February 2015

Very courteous and professional staff...extremely clean...easy check in & check out...free breakfast choices were surprisingly plentiful....our room was spacious and it had everything we could possibly need....very clean room. I was surprised there was no exhaust fan in the bathroom for the steam and we could easily hear talking from the hallway when someone walked by with the door closed....

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Helpful?
Thank Deborah C
Christy S, front desk at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear Deborah C, Thank you so much for taking the time to give us such a wonderful review. We are pleased to hear you enjoyed your stay and we do hope you will visit us again soon!!

Knightdale, North Carolina
Reviewed 8 February 2015

The people make this hotel great. Everyone is very friendly, I have had to change some of my companies rooms and they are more than helpful even though I know it is challenging. The rooms are nice and well kept by the housekeepers. I would recommend this hotel.

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Helpful?
Thank Dnourie
Christy S, guest services at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear Dnourie, Thank you so very much for the wonderful review of our hotel. We appreciate your recommendation and look forward to your next stay with us.

Carrollton, Texas
Reviewed 7 January 2015

The staff checking in was awesome; very professional and open to help! The linens were fresh and the lobby decor was superb. I was unsure in a small town of the hotel but we were very impressed with the upgrades of this lodging facility and the amenities were fine as well.

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Helpful?
Thank BrightEyes1221
Christy S, guest services at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear Brighteyes1221, I want to thank you on behalf of the staff and myself for taking the time to give us a review. We are very pleased to hear you enjoyed your stay at our hotel. I do hope you will visit us again soon!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
It s Destination Cleveland County for unexpected Historic Treasures and Scenic Pleasures such as Broad River Greenway, Gardner Webb University,, Harvest Works, Firehouse Cook-off and Hurst Jaws of Life,Historic site of a turning point in the Revolutionary War, hometown to Earl Scruggs and Don Gibson.Holiday Inn Express Shelby welcomes you to our 100% smoke free hotel! Shelby, dubbed 'City of Pleasant Living', is convenient to Charlotte, Hickory and Asheville, NC, Greenville and Spartanburg, SC.Take a walk through time; visit our restored & operational award winning antique carousel and train, or enjoy a tour through one of our art galleries or wineries. Holiday Inn Express Shelby is located on Highway 74 adjacent to Cleveland Mall. Enjoy our seasonal outdoor pool, business center and fitness center on-site. Take advantage of complimentary access to Dover Foundation YMCA and their full service facility. For our guests who Stay Smart , enjoy the Express Start hot breakfast including cheese omelets, scrambled eggs, bacon, sausage and gravy with biscuits daily from 6:30 AM-9:30 AM, guest reception Tues-Wed-Thurs 6:00-7:30 PM. ... more   less 

Additional Information about Country Inn & Suites by Carlson, Shelby NC

Address: 2001 E Dixon Blvd, Shelby, NC 28152-6909 (Formerly Holiday Inn Express Shelby)
Region: United States > North Carolina > Shelby
Price Range: $138 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites by Carlson, Shelby NC 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Holiday Inn Express Shelby Hotel Shelby
Holiday Inn Shelby
Shelby Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites by Carlson, Shelby NC staff and other travellers.
2 questions
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Questions? Get answers from Country Inn & Suites by Carlson, Shelby NC staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Elevator was a little shaky, so you may want to take the first floor”
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5 of 5
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USD 111* /night
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Prices are for 1 room, 2 adults
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