Duck Inn Mt Buller
18 Goal Post Rd, Mount Buller, Victoria 3723 Australia
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About
#2 of 24 hotels in Mount Buller
Location
Cleanliness
Service
Value
Duck Inn has been completely rebuilt over the 2013 Summer and fitted out with fabulous fittings throughout.
Simple breakfast is available.
If you have special dietary needs for breakfast, please bring those with you. The ski hire shop serves our guest with quality equipment and ski clothing. Whether you are skiing or snowboarding, we have the equipment that will fit you.
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Property amenities
Internet
Free breakfast
Bar / lounge
Hiking
Ski rentals
Shuttle bus service
Baggage storage
Non-smoking hotel
Coffee shop
Restaurant
Breakfast available
Skiing
Shared lounge / TV area
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Room features
Blackout curtains
Soundproof rooms
Fireplace
Wake-up service / alarm clock
Coffee / tea maker
Flatscreen TV
Extra long beds
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mountain View
Languages Spoken
English, French, Chinese, Estonian and 2 more
Location
67Somewhat walkable
Grade: 67 out of 100
21Restaurantswithin 1 km
3Attractionswithin 1 km
18 Goal Post Rd, Mount Buller, Victoria 3723 Australia
Getting there
Rental CarsSee all Mount Buller car hire
282Reviews13Q+A47Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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I’m sure the Duck Inn will respond to this comment with attitude about how we didn’t read the room description, and so our dissatisfaction is our fault, but the photos and descriptions are misleading. We stayed in 102 and 304. We paid $406 per night per room. That’s $2437 in total for three nights. The problem with this place is what they deliberately don’t tell you. There are no elevators. There is no fridge. The bathrooms are tiny and difficult to move around, with little to no surfaces to place your toiletries. We were given two towels for showering, and that was it. Yes, they provided more towels when we requested them, but they do not provide any of the rooms with hand towels or washcloths (we asked). Nor do they provide tissues. Also, the water pressure is very weak and it takes a long time for the water to heat up. Overall, both rooms we stayed in were exceptionally small and challenging to move around. Again, there were no tables or surfaces to place anything on. There was a wardrobe but it wasn’t easy to get into, especially in room 304 where it was placed in the corner beside the bed. The wall heater was extremely loud and disturbing throughout the night with persistent banging. It would have no doubt disrupted the nearby rooms as well, that’s how loud it was. The restaurant had good food, but you had to pay a minimum of $74 per person. We learned to purchase food from the grocery store for nights 2 and 3. Unfortunately, there was no fridge to store the groceries, so we couldn’t buy much. The Inn offers a mini fridge to rent but at this price, all rooms should have a refrigerator included. I would give the Inn 0 stars, except the staff were friendly, so 1 star it is. …
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Dear lord, pick a different place.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Duck Inn Mt Buller
Responded 7 Sept 2023
Thankyou for taking your time to write a review. It seems that it was your first time staying in an Alpine Hotel, yet your expectations are that of Melbourne Hilton. We ae very please that you thought that the restaurant had good food and staff were friendly. 4 stars for service from you must be excellent. Our room sizes are exactly as described and the pictures reflect that. To achieve what you seek in an Alpine hotel at Mt Buller please book Breathtaker at $900 per night per room or an apartment where you can cook at $1,200 per night.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was expensive for its offering and far from the village also the restaurant food was poor and breakfast was minimal with poor coffee, one staff member was very rude… not good value or a good experience
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Duck Inn Mt Buller
Responded 15 Aug 2023
Thank you for taking the time to share your feedback about your recent stay at our establishment. We genuinely appreciate your perspective, as it helps us to identify areas where we can improve and enhance our guests' experiences. We are disappointed to learn that your stay did not meet your expectations in several aspects. We apologize for any inconvenience caused by the room's pricing and its offerings. We constantly evaluate our pricing to ensure it reflects the value we provide, and we apologize if it did not align with your perception. Regarding the location, we understand the importance of proximity to the village. We regret any inconvenience you faced due to the distance, and we appreciate your feedback on this matter. It's concerning to hear about your dissatisfaction with the restaurant's food quality and breakfast experience. Our culinary offerings are usually well-regarded, so we take your comments seriously. We will address this issue with our culinary team to ensure that we maintain the high standards that our guests deserve. The encounter with our staff member is disappointing as well. We have a commitment to providing excellent service, and we're sorry that this was not reflected in your experience. We will address this with our team to ensure that all our guests receive the respectful and courteous service they deserve. We understand that your overall experience did not align with our intentions to provide value and a positive stay. We would welcome the opportunity to make it right for you. If you would consider giving us another chance in the future, we would be grateful and committed to providing you with a better experience. Thank you once again for sharing your feedback. Your insights are invaluable as we continually strive to improve our offerings and create memorable experiences for all our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the Duck Inn for 3 nights. Overall the venue itself, whilst renovated, is quite dated. But it’s cozy and the staff are lovely - except maybe at times there isn’t enough of them so cleaning up may be lagging (breakfast time). The sound travels (often heard people walking above us) but we had a baby so used a white noise machine and it was fine. The room we stayed in was super clean and comfortable - even the heating was super warm that we didn’t even need doonas! The restaurant downstairs offers delicious food for dinner but their continental breakfast could use some love - perhaps throw in some bakery goods and pastries and some cheeses or something - pretty basic esp for those staying more than one night. But overall somewhat over-priced for what it is - would rate it a 3 star. If you are looking for somewhere cozy to stay on the mountain that won’t break the bank and you don’t mind basic - this is your place!…
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Use a white noise machine/ app to drown out the sound that travels!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Duck Inn Mt Buller
Responded 8 Aug 2023
Thankyou for your review. Its very nice that you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for 1 night to experience the snow and other fun activities at Mt Buller. We've got a great view of trees covered with snow from our room terrsce. The heater in our room plus in the shower room was well-working. Room was big enough to fit in 4 pax. Breakfast buffet was quite simple. Definitely, not for those who wants to have a heavy starter in the morning. Being an asian customer, i think the dinner meal at the resto/lounge bar was a bit pricey. The staff tried their best to assist all customers, especially on a winter season where almost all customers need to rent a ski snd snowboard gear. Overall, it's a good place to spend for a night.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Duck Inn Mt Buller
Responded 8 Aug 2023
Thank you for sharing your experience from your recent stay with us. We appreciate your feedback and are glad to hear that you had a positive overall experience while enjoying the snow and other activities at Mt Buller. It's great to know that you enjoyed the beautiful view of the snow-covered trees from your room terrace. We're pleased that the heaters in the room and shower worked well, ensuring your comfort during the winter stay. We understand that the breakfast buffet might not have met everyone's preferences, and we appreciate your feedback regarding its simplicity. We'll take this into account as we continue to refine our offerings. We also appreciate your feedback on the pricing of the dinner meal. We strive to offer a variety of dining options to cater to different preferences and budgets, and your comments will help us ensure that we provide a good balance of quality and value. We're glad that our staff's efforts to assist customers, especially during the busy winter season, were noticeable to you. Providing excellent customer service is important to us, and we're pleased to hear that our team made a positive impact on your stay. Thank you for considering our place a good option for a night's stay. We hope you had a memorable time experiencing the snow and other activities at Mt Buller, and we'd be delighted to welcome you back in the future for another enjoyable visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disappointing stay. Pros; bed comfortable and bedding was warm and showers have hot water though take a couple of mins to warm up which is fine; 10min walk to centre, clean. Bus stop 1min walk (though best to walk as it is the last stop and usually full) . You can purchase a fridge for $40. Gear hire is on site and staff are friendly. Coffee (albeit international roast instant) and tea is available during the day to make yourself. I requested new towels on day 3 and was given them. Cons: Bed sheets had black marks on them. It was towards the bottom and they were clearly short staffed so decided not to say anything. The breakfast consisted of three cereal choices - cornflakes, weetbix and crunchy cornflakes and toast with jam etc. The walls are paper thin and you can hear everything in all the adjoining and nearby rooms including the room across the hall and down the hallway and across another hallway. Housekeeping in the adjoining room coughed blew their nose and heavily breathed (obviously had a very bad cold) the whole time they were cleaning the rooms across the hall and nearby rooms (as I said paper thin walls) clearly should had been sent home. Families travelling together with children were running around the place (two nights in a row) for over three hours screaming running yelling knocking in doors and the adults yelling to friends to open their doors and the staff did nothing - you can can hear it from down stairs as well as on the first floor. I have a child so fairly tolerant of normal child noise but the kids and families were treating the place like a park and I’m not sure what else involves adults screaming to each other down hallways and through closed doors. Told staff member (where I had to speak really loudly to be heard over the noise up stairs) who spoke to one of the rooms involved. It stopped for 20mins. Then started again. Probably should have said something the first night but thought they were all just excited being their first night or something and the staff would sort it out. After they left the noise levels reduced significantly. Bathroom light turns on then immediately turns off so you have to turn it on a second time then randomly turns on from time to time. Restaurant was not open yet so can’t comment. Only free to air tv but I knew that when I booked. Internet is pretty woeful. The staff advised everyone on the mountain relies on the same satellite or something so it’s always bad. Not a bad place if you know what your getting into. …
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Duck Inn Mt Buller
Responded 8 Aug 2023
Thank you for sharing your detailed feedback regarding your recent stay. We appreciate your honesty and would like to apologize for the aspects of your stay that fell short of your expectations. Your insights help us identify areas for improvement and provide a better experience for our guests in the future. We're glad to hear that you found some positives during your stay, including the comfortable bed, warm bedding, and availability of hot showers. We also appreciate your acknowledgement of our friendly staff and the convenience of on-site gear hire. We're sorry to hear about the issues you encountered, such as the black marks on the bed sheets and the noise disturbances from other guests. We understand that noise disruptions can significantly impact the quality of your stay, and we apologize for any inconvenience you experienced. We'll address your concerns about thin walls and disruptive behavior with our staff to ensure a more pleasant environment for all guests. Regarding the breakfast options, we understand that the selection may not have met your expectations. We'll take your feedback into consideration as we evaluate and improve our offerings. We apologize for the issues you faced with the bathroom light and the internet. Your feedback will be used to address these technical issues and improve the overall experience. We appreciate your understanding that the satellite-based internet service on the mountain can be challenging due to shared resources. However, we'll continue to explore ways to improve this aspect for our guests. We value your feedback and hope that, despite the disappointments, you were able to appreciate the positives of your stay. We're committed to using your insights to make necessary improvements and ensure a more enjoyable experience for all future guests. Thank you for your understanding and your detailed review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great Alpine Hotel. The beds are super comfortable with pillow tops. Simple breakfast in the morning gets you started. Centrally heated with good temperature at night so you dont get dehydrated and get a headache. We will stay again.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Balcony rooms let kids play in snow outside of the room. Restaurant serves great food in the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Duck Inn Mt Buller
Responded 8 Aug 2023
Thank you for sharing your positive feedback about your experience at our Alpine hotel! We're thrilled to hear that you had a great stay and enjoyed several aspects of our accommodations. It's wonderful that you found the beds to be super comfortable with pillow tops. Providing a restful night's sleep is a top priority for us, and we're glad to hear that you were able to relax and rest well. We're pleased that the simple breakfast option in the morning helped kick-start your day. We understand the importance of starting the day with a satisfying meal, and we're glad it met your needs. We're also glad that you appreciated the central heating system and the comfortable temperature at night. Ensuring a comfortable environment for our guests is important to us, and it's great to know that you had a pleasant experience in this regard. Thank you for considering staying with us again in the future. We would be honored to welcome you back and provide you with another enjoyable stay. Your positive comments motivate us to continue delivering exceptional service and experiences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was organising a group trip and Aleks went above and beyond to make our weekend enjoyable and stress free. From the moment of booking, he was approachable and happy to answer any questions. Accommodation is very comfortable, warm and cozy with ski hire on site which is just a huge bonus! There is also a bar with a fire pit area, which was a nice spot for our group to get together over a glass of wine after a long day of skiing. Thank you Aleks and Duck Inn team!
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Date of stay: August 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Duck Inn Mt Buller
Responded 8 Aug 2023
Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you had an excellent stay and enjoyed the convenient location. It's fantastic to know that Aleks played a significant role in ensuring your group trip was enjoyable and stress-free. We're proud of our team's dedication to providing exceptional service and going above and beyond to meet our guests' needs. We're delighted that you found the accommodation comfortable, warm, and cozy. It's great that the on-site ski hire added convenience to your trip. And we're pleased to hear that you and your group enjoyed the bar with the fire pit area. Providing a relaxing space for guests to unwind after a day of skiing is important to us. We'll be sure to pass on your kind words to Aleks and the entire Duck Inn team. Your feedback is truly motivating and reminds us of the impact our efforts have on our guests' experiences. Thank you for choosing us for your group trip, and we hope to have the pleasure of welcoming you all back in the future for more memorable stays.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 2 nights during ski season. Our room was spotless. The ensuite was so clean. Very helpfully and friendly service. We will stay again as the room size, level of cleanliness was excellent - and at a very good price!
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Duck Inn Mt Buller
Responded 8 Aug 2023
Thank you for sharing your positive experience with us! We're delighted to hear that you had a great ski trip and enjoyed your stay at our property. It's fantastic that you found your room to be spotless and the ensuite exceptionally clean. We take pride in maintaining high standards of cleanliness and comfort to ensure our guests have a pleasant stay. We're thrilled that you appreciated our helpful and friendly service. Our team strives to provide excellent customer service, and it's rewarding to know that their efforts made a positive impact on your stay. We look forward to welcoming you back for another enjoyable stay in the future. It's wonderful to hear that you're planning to stay with us again, and we'll do our best to ensure your next visit is just as memorable as the one before. Thank you for choosing us as your accommodation option and for your kind words about our room size, cleanliness, and value.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is pretty good but with skis you need to take a shuttle bus. Good ski hire. Room very tired with wallpaper peeled off walls. Poor towels. Had to ask for extra pillow (but they were provided). Kettle in room but no mugs or glasses (they then provided). Very cold in day (we didn't ski one afternoon in bad weather) but told the radiators won't come on until 4pm! The kids were freezing. Comfy beds. Breakfast VERY basic. Just toast and cereal (and pancakes for the kids). No hot option. Only instant coffee - you have to buy decent coffee. Staff friendly. Overall it was OK but we wouldn't go back.
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Duck Inn Mt Buller
Responded 8 Aug 2023
Thank you for taking the time to share your feedback about your recent stay with us. We truly value all guest input as it helps us improve our services and offerings. We're glad to hear that you found the location of the property to be convenient and that the ski hire service was satisfactory. However, we apologize for the inconveniences you encountered during your stay. We're sorry to hear about the condition of your room, including the peeling wallpaper and poor quality towels. Your comments will be shared with our housekeeping team to ensure that we address these issues promptly. We also apologize for the inconvenience you faced regarding the lack of mugs or glasses initially, as well as the delayed operation of the radiators. Your concerns are noted, and we will work on improving these aspects to provide a more comfortable and accommodating experience for our guests, especially during colder weather. It's disappointing to learn that our breakfast options and beverage offerings fell short of your expectations. We're continuously looking to enhance our dining selections, and your comments will be taken into consideration as we make improvements. We appreciate your positive remarks about our friendly staff and comfortable beds. Our team works hard to provide excellent customer service, and we're glad that their efforts were recognized. While we understand that your experience was mixed, we're grateful for your candid feedback, and we apologize for any inconveniences you faced. Your feedback will be used constructively to make the necessary improvements to enhance the guest experience. If you have any further suggestions or concerns, please feel free to reach out to us directly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst accomodation. Room comedically tiny with a pillar in the corner for you to walk into in the night. Bed was almost wall to wall and no other furniture, no chair. No fridge. Bathroom just a joke. Towels and blankets are threadbare and not good enough to put in the charity bin. Literally rags. Curtains and cushion on bed filthy. Staff extremely unhappy and unreceptive. No lift to 3rd floor. Drag your bags up and down very dangerous stairs. Lighting sensors don’t work and lights switch off on the middle of walking through pitch black areas. Walls thin and we were lucky enough to be on the same floor as a family having a domestic. Bogans a plenty. Poorly located and tedious to get in and out on buses with bad tempered drivers. After 6 you’re pretty much stranded. Everyone is bad tempered in Mt Buller and seems to hate working there. After skiing, went back to duck inn to shower and change for dinner. NO HOT WATER THAT NIGHT AT ALL. DISGRACEFUL. NO POINT COMPLAINING AS STAFF JUST STARE BLANKLY. I would be embarrassed to own this joint.…
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Duck Inn Mt Buller
Responded 8 Aug 2023
We are very sorry that you have an incessant need to complain.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 220 - USD 298 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaVictoriaMount Buller
NUMBER OF ROOMS
25
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Claim Your ListingDUCK INN MT BULLER: 2023 Prices & Reviews (Mount Buller) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Duck Inn Mt Buller
Which popular attractions are close to Duck Inn Mt Buller?
Nearby attractions include Mt Buller (0.4 km), National Alpine Museum Australia (0.6 km), and Buller Air Zone (0.6 km).
What are some of the property amenities at Duck Inn Mt Buller?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Duck Inn Mt Buller?
Top room amenities include a flat screen TV, blackout curtains, and extra long beds.
What food & drink options are available at Duck Inn Mt Buller?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Duck Inn Mt Buller?
Conveniently located restaurants include Chamois Restaurant, Kaptans Restaurant, and Snow Pony.
Does Duck Inn Mt Buller have an airport shuttle?
Yes, Duck Inn Mt Buller offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Duck Inn Mt Buller located near the city centre?
Yes, it is 0.5 km away from the centre of Mount Buller.
Which languages are spoken by the staff at Duck Inn Mt Buller?
The staff speaks multiple languages, including English, French, Chinese, Japanese, Polish, and Estonian.
Does Duck Inn Mt Buller have any great views?
Yes, guests often enjoy the mountain view available here.