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Breathtaker Hotel and Spa
8 Breathtaker Rd, Mount Buller, Victoria 3723 Australia
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About
#1 of 1 spa in Mount Buller
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
A favourite with families and couples alike, Breathtaker offers exceptional alpine hospitality, unparalleled customer service and incomparable facilities embracing the four elements: fire, water, earth and air, the result being the fifth element: the Quinta Essentia (the very best of the best).
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Spa
Ski In / Ski Out
Wifi
Hot bath
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Non-smoking hotel
Laundry service
Self-serve laundry
Room features
Room service
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Trendy
Hotel links
Location
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 68 out of 100
68
Melbourne Airport
153.2 km•
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Rental Cars
17 Restaurants
within 0.5 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Hotel's Favourite
We are currently staying in room 307 and is as cute as a button.
The room was beautiful and warm for our mid afternoon arrival yesterday and was spotlessly clean. We used the hotel transfer service and our driver was an amazing man who shared so much knowledge about the area, the hotel and what to expect.
The young man who checked us in and showed us to our room was also so very helpful, showing us where things where on the way.
We enjoyed drinks in the bar in the early evening and having the kitchen in our apartment meant we could heat some soup and rolls for dinner.
Being the opening weekend and a long weekend the hotel yesterday and this morning was quite busy but the staff handled everyone with patience, calmness and professionalism.
We had an amazing night sleep in the super comfortable beds and fluffy doonas and the room stayed warm all night long.
Heading down to try the spa shortly as it looks divine.
The room was beautiful and warm for our mid afternoon arrival yesterday and was spotlessly clean. We used the hotel transfer service and our driver was an amazing man who shared so much knowledge about the area, the hotel and what to expect.
The young man who checked us in and showed us to our room was also so very helpful, showing us where things where on the way.
We enjoyed drinks in the bar in the early evening and having the kitchen in our apartment meant we could heat some soup and rolls for dinner.
Being the opening weekend and a long weekend the hotel yesterday and this morning was quite busy but the staff handled everyone with patience, calmness and professionalism.
We had an amazing night sleep in the super comfortable beds and fluffy doonas and the room stayed warm all night long.
Heading down to try the spa shortly as it looks divine.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rachel Wadsworth, General Manager at Breathtaker Hotel and Spa
Responded 27 June 2023
Hi Miranda. Thank you for your feedback and lovely review. We are delighted that you had a pleasant experience and made the most of the services and benefits we, at the Breathtaker Hotel & Spa, are proud to offer. Thank you for your understanding, and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a good stay at the hotel, and found the crew friendly and ready to assist with any queries. Drivers were also very helpful. the lounge bar was lovely to chill out in. the room was clean and had everything we needed. The delivery of breakfast to the room and complimentary drinks in late afternoon was also a lovely touch.
We didn't get to dine at Signature as it was closed on certain days but the views looked amazing from the restaurant. Overall, a good stay at the Breathtaker.
We didn't get to dine at Signature as it was closed on certain days but the views looked amazing from the restaurant. Overall, a good stay at the Breathtaker.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The service is impeccable. From the moment we arrived the staff were amazing. From picking us up from the car park before 9am to everything in between everyone made our stay extremely pleasant. Also this hotel gives great perks such as $100 lift tickets which is great. The room itself however was quite disappointing. It was far too small for the price we paid and was a bit tired and the furniture was old and worn. You would expect something a bit roomier and better for over $1000 per night. The cupboard was small and there were only a few coat hangers which made staying in such a small space so challenging. The lockers although great that they were individually allocated lockers, they were also too thin for anything more than a couple of pairs of skis making it challenging to leave your things.
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Date of stay: August 2024Trip type: Travelled with family
Room Tip:Â Read up on the benefits and discounts before going
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rachel Wadsworth, General Manager at Breathtaker Hotel and Spa
Responded 3 Sept 2024
Hi Silvia, thank you for your review and feedback. We are pleased that you enjoyed your experience with us, however, sorry to hear online that your stay wasn’t as good as we hoped it would be. We hope that in the future any issues can be brought to our attention straight away, so we can address and resolve them while you are here. As part of your stay at the Breathtaker Hotel & Spa we provide exclusive use of the hotel facilities that have wonderful views, and include a range of services such as carpark transfers, hot & cold buffet breakfast, happy hour drinks, and the complementary use of our day spa facilities. We prioritise the comfort of our guests and we can offer more lockers and storage options, as well as replacement items for rooms if you require them. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the Breathtaker of yor. Spent a deferred two nights on-mountain this week at this old fave. Time to move on. Room was pokey, wifi connection was pointless and breakfasts and pizzas were barely passable, which made us reluctant to try the restaurant (Signatures) for dinner. Staff were lovely though (especially the Loft Bar crew) and spa facilities were good, but this one-time taker of breaths can hardly demand a gasp these days. It’s moved back to the pack and down the value tree. Pity.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: For gawd’s sake don’t rely on the mountain’s taxi service. Abysmal. Ask Breathtaker to ferry you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great location. Mostly friendly staff who are way out of their depth trying to fix all the old broken items in room. Our fridge was broken, TV didn’t work, coat hangers were broken, the old couch is made of a weird (faux?) leather where cushions continually slide themselves and you onto the floor. Bedroom furniture was broken and there is absolutely no room to put anything, so you’re constantly tripping over your bags. Plus most of the larger rooms have an insanely narrow spiral staircase up to the bedrooms (so easy to get a suitcase up!) and they couldn’t give us any alternative room safer for our young kids. We asked for baby gates which when installed didn’t close. Staff tried their best to help but tbh these problems start and finish with the lazy and/or stingy management and owners. We paid over $4700 for 3 nights and it was the worst value for money I’ve seen in a snow resort anywhere. We feel completely ripped off and will warn our family and friends off staying here. At half the price you could forgive the occasional broken item but this was ridiculous. We won’t be back!
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Date of stay: July 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rachel Wadsworth, General Manager at Breathtaker Hotel and Spa
Responded 3 Sept 2024
Thank you for your review. We’re pleased to hear that you had a positive experience with our staff, who worked diligently to address your concerns. They promptly attended to your requests, including providing replacements, repairs, and complimentary wine and food. Although the new fridge did not arrive before your departure, the shelf was repaired and functional, the TV issue was resolved by reconnecting the antenna cable, and the jammed drawer was replaced on the same day. We regret that one broken coat hanger was missed during our room check, but once notified, we quickly replaced it and provided extra hangers. Our ongoing maintenance program includes annual updates, and apartment refreshment every summer. We also recognize that some of our apartments are smaller, so we’ve implemented an in-house only policy for our Restaurant, Loft, Lounge, Kids Room and common areas so our guests have room to ensure ample space for all guests. Regarding your reservation, our records indicate it was for a smaller 4-bed apartment for 2 adults and 1 child, yet 5 guests arrived. As we were fully booked, we couldn’t relocate you, but we accommodated the extra guests in your room, even though it exceeded the recommended capacity. We advise against having extra guests in the room to avoid overcrowding. At Breathtaker Hotel & Spa, we offer numerous benefits as part of your stay, including exclusive access to hotel facilities, a hot and cold buffet breakfast, barista coffees, happy hour drinks and snacks, various discounts, and complementary use of our day spa facilities. We hope you enjoyed these amenities and appreciate your feedback as we continuously strive to improve our guests' experiences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a massage & facial with lunch experience and what a treat it was. Fabulous staff who were awesome to deal with, friendly, knowledgeable & just lovely. My masseur Evie did a wonderful job with soothing my sore muscles & my facial was excellent. I then spent some time in the pool & spa afterwards, then headed up to restaurant for lunch with a glass of bubbles. Would do it all again if ever back here.
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff are super friendly and cool. Great location and amenities for a snow hotel. :) Small rooms of course being in the snow. Nice bar and restaurant. Ski hire next door at Grimus. The spa could be hotter! But overall really impressed. Thank You.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at Breathtaker "All Suite" Hotel during the interschools ski competition. We took a 1 bedroom suite for my husband and me and our 11 year old. It cost $650 per night. I wanted to cancel one of the nights 3 weeks before our arrival but was told there would be a 100% charge for the cancellation, so we kept the booking. I had been expecting a luxurious experience because of the price and because I have been to their beautiful spa before. We were totally shocked at the quality of the room. It was like being inside a caravan. Absolutely tiny and cheap. No room for your bag, or to stand next to the bed. The furnishings are very poor quality and very unattractive. There is a nice balcony which was totally full of snow up to head height so that very little natural light could get in and we certainly couldn't get out or see out. The bathroom is so small you can't turn around and there is no where to put your sponge bag as the basin is too small. The shower over the small square bath had a plastic door which was broken. we couldn't open or shut the door and when we reproted it, they said they already knew it was broken. I asked the duty manager if he could find us a better room and he said as that was the room which was sold to us, he could do no better. He said he would get the manager to call us to discuss it, but 3 days later we still had not heard from the manager. The breakfast which is advertised as "Full Buffet" was very limited, with watery scrambled eggs and no poached, fried or boiled eggs, tomatoes, mushrooms, etc unless you paid extra. Our room was not serviced until around 3pm each day, and then all they did was make the bed. They did not even pick up the wet bathmat off the floor or rinse the water glass by the bed. This hotel looks beautiful and modern from the outside and in the reception areas, spa and restaurants, but the upper areas are very old and worn. I think the larger suites may be more modern but our experience was very disappointing and we felt totally ripped off, and misled by the website.
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Date of stay: August 2008Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Check-in / front desk
Service
Business service (e.g., internet access)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Felt very misled by the web site pictures of the rooms. The most expensive hotel at Mt Buller was considering itself a 5 star hotel which its clearly not. Have had the opportunity to stay at another upmarket hotel previously at Buller and unfortunately it was unavailable so BreathTaker was the next best option. At $550.00 per night it was more expensive and no way near as good. No views from rooms either. Breakfast was very average and the only good coffee available included in the tariff was decaf. Gluten free bread was unavailable we were told and could not be bought anywhere only to find it at the local shop 100m away. Staff seemed to be a little inexperienced and relied seemingly on very young travellers passing through. Front desk staff not vey helpful! Sorry Breathtaker, but our breath was not taken away by your overall service,quality and value!
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Date of stay: September 2012Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
In Sept 2014 towards end of Aussie winter, my family visited Mt Buller. We have a 5 year old who took bus ride from Melbourne to my Buller. We were shocked that the check out time is 10am and was told by the very rude reception lady no exception to the rule. Our child had to rush thru breakfast & at just over 1005am, another lady came to our room and ask curtly if we can quickly leave our room. The staff have absolutely no service ethic & treated us very poorly. We waited at the lobby till 230pm and by then we were no longer their guests, the staff won't lend a hand to help with our luggage. Bad first experience & we won't ever return to Breathtaker.
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Date of stay: September 2014Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie W, Manager at Breathtaker Hotel and Spa
Responded 29 Mar 2015
Dear Kit 358, Thank you for taking the time to post some feedback. I do remember this incident , even 6 months later. The reason I remember it is because it could have been avoided. A simple misunderstanding seems to have escalated at some point between your check out & your departure. Had you have requested a late check out we would have done our best to accommodate. Sometimes this is just not possible, we couldn't possibly have all guests checking out late & also checking in early - then we would encounter some logistical problems! We always do our utmost to ensure families travelling with young children or infants are not kept waiting any longer than absolutely necessary. Similarly if someone arrives early & they have elderly family members who are not skiing we will always try to accommodate them first before others whose need is not so pressing. We do clearly state that during winter check in is at 3 pm & check out at 10 am, also that breakfast is served between 7.30 & 10 am. This is printed in our confirmations, our welcome letter, our departure letter & our in room compendium. Unless a late check out has been requested our housekeeping staff will try to access the room to prepare for our incoming guests. Similarly our breakfast staff will advise that breakfast is closing before they start packing away to prepare for lunch. I can only imagine this courtesy has been misconstrued. We do value our international guests & understand their needs can be different. This kind of feedback is invaluable to us & in future we will endeavour to make our operating hours clearer to avoid future misunderstanding. I have also had contact with the Travel Agent who made this booking to ensure they also pass on all relevant information to our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No they don't. You have to use the stairs. Anyway they will help you to carry the luggage.
"For gawd’s sake don’t rely on the mountain’s taxi service. Abysmal. Ask Breathtaker to ferry you up and down."Read full review
"The highest floor views faces directly opposite to other room windows, easy for you and the people on the otherside to wave at each other."Read full review
PRICE RANGE
AU$450 - AU$855 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaVictoriaMount Buller
NUMBER OF ROOMS
33
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingBREATHTAKER HOTEL AND SPA - 2024 Prices & Reviews (Mount Buller) - Photos of Spa - Tripadvisor
Frequently Asked Questions about Breathtaker Hotel and Spa
Which popular attractions are close to Breathtaker Hotel and Spa?
Nearby attractions include National Alpine Museum Australia (0.4 km), Buller Air Zone (0.4 km), and Village Toboggan Park (0.4 km).
What are some of the property amenities at Breathtaker Hotel and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Breathtaker Hotel and Spa?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Breathtaker Hotel and Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Breathtaker Hotel and Spa?
Conveniently located restaurants include Kaptans Restaurant, Pats Italian Restaurant & Bar, and T’s High Country Cafe.
Are there opportunities to exercise at Breathtaker Hotel and Spa?
Yes, guests have access to an indoor pool during their stay.
Is Breathtaker Hotel and Spa located near the city centre?
Yes, it is 0.5 km away from the centre of Mount Buller.
Are any cleaning services offered at Breathtaker Hotel and Spa?
Yes, laundry service and self serve laundry are offered to guests.
Does Breathtaker Hotel and Spa have any great views?
Yes, guests often enjoy the mountain view available here.