We booked one of the standard ensuite cabins for a single night stay. Cabin on the small side for a family of four if you're planning to hang out there but perfect as a place to crash. Owners/operators super friendly and accommodating and obviously take pride in what they do. Great caravan park for little kids with clean amenities and lots to do. Will be back.
We have traveled Australia widely and seen a lot of good caravan parks and just a few that we felt were really great. Without doubt the Bright Pine Valley tourist park is in the really great group. There are lots of reasons we have loved our stay here over the last two weeks….. the friendly atmosphere, the attention to detail that we see in maintaining the park, the two pools, one especially child friendly and one quieter more sedate one. Oh yes, and there is a small coffee van at the side entrance that opens from 7am to 1pm and does great coffee and toasties. Lastly, the owners listen to feedback. Yes, really. We made a couple of observations and within a day both issues were fixed. You can’t ever be perfect but the way you respond to issues makes all the difference.
We had an enjoyable stay however it was hard to look past the customer service I received on arrival. After travelling 4 hours to get there, I was berated by the receptionist about the booking system I used (Hotels.com), telling me never to book through it again! Very poor to be greeted like this. When I queried further, she advised that none of the money stays in Oz. Clearly this park would be getting their share, and surely if the park doesn't wish to take bookings through this system, they have a choice! If this park wasn't on Hotels.com, I would have stayed elsewhere. Highly recommend this staff member urgently undertakes customer service training so she doesn't turn others away, especially at the moment during tougher times of COVID-19. Accommodation and facilities all good, clean, etc. Great activities for the kids - jumping pillow, playground, pool.…
This is the second time we have stayed at this park, we had hoped to bring our caravan but with the COVID restrictions at the time of booking we opted for a cabin. The cabin was basic, but well equipped clean and tidy and provided everything we needed. The park is great for kids with a jumping pillow, playground and go karts to hire from reception. There is also a lovely looking pool, which would be great during the warmer months. Fires pits are allowed and can be hired from reception, which was great as the nights were pretty chilly. It’s a short walk into town from the park, which is handy as the town can be busy and car parks hard to find We will definitely stay here again and would recommended to any families.
We arrived in to Bright on Sunday Night, booked three cabins for the group. Excellent service, exceptional clean well presented Cabins and Park, easy walk to town and facilities will be back, this is now the third visit in three years, great base to stop off for the High Country