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The Customs House

3 Charles St, Port MacDonnell, South Australia 5291 Australia
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Traveller (9)
Room & Suite (9)
Dining (3)

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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#1 of 1 apartment in Port MacDonnell
Location
Cleanliness
Service
Value
Your idyllic getaway beckons at The Customs House. Enter through stately iron gates and follow the cobblestone path through landscaped gardens and our private courtyard. The Customs House is yours to enjoy for the night, the weekend or an extended stay. Our luxury accommodation ideally suited to couples looking for a secluded getaway and families making the most of a beach holiday. The Policeman's Residence (2BR) and Post Office Apartment (3BR) accommodation options boast, leather lounges, plasma televisions, fully self-contained kitchens including dishwashers and microwave ovens, and more. Close to Mount Gambier and located centrally in Port MacDonnell, The Customs House is a stone's throw from the Southern Ocean, exquisite café dining and the relaxed atmosphere of a country pub. And, we're within comfortable reach of the Coonawarra wine region's famous Terra Rosa soil, the spectacular World Heritage listed Naracoorte Caves and so much more.
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Property amenities
Free parking
Internet
Bar / lounge
Beach
Bicycles available
Babysitting
Children Activities (Kid / Family Friendly)
BBQ facilities
Breakfast in the room
Non-smoking hotel
Shared bathroom
Private check-in / check-out
Laundry service
Washing machine
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Room features
Bathrobes
Seating area
Clothes rack
Iron
Wake-up service / alarm clock
Kitchenette
Flatscreen TV
Hair dryer
Dishwasher
Microwave
Refrigerator
Kitchenware
iPod docking station
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
35Reviews0Q+A7Room tips

Reviews
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MossCharm wrote a review July 2021
Adelaide, Australia25 contributions4 helpful votes
What an amazing place to stay. We stayed in the Policeman's Residence and found it to be a great balance of modern while keeping historical aspects of the place. The view to the old cells just outside our kitchen window was a great addition. The place is spacious and very clean. The beds are so comfortable (I need to track down those mattresses for myself!) and the hosts Emma and Grant are extremely friendly. A very special place and we can't wait to get back down there to try the Post Office Apartment. Highly recommended :)
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Date of stay: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Emma Fensom, General Manager at The Customs House
Responded 5 July 2021
Very pleased that you enjoyed your stay with us. It was lovely to meet you and hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AnneF56 wrote a review Dec 2020
Adelaide, Australia32 contributions16 helpful votes
We have just spent 3 lovely days in the Post Office apartment at the Customs House. The apartment is beautifully appointed and spotlessly clean. The beds were comfortable and the outdoor area was a sheltered lunch spot. Two quirks to be aware of: -the only toilet is downstairs so that for those people using the upstairs bedrooms, nocturnal visits require negotiating a relatively steep set of stairs -the shower does make the bathroom floor tiles wet and slippery but this was easily remedied by laying down the large beach towel that I had brought with me
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Emma Fensom, General Manager at The Customs House
Responded 2 Jan 2021
Thank you Anne, glad you enjoyed revisiting the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sandra M wrote a review Nov 2020
1 contribution
We thoroughly enjoyed our stay in customs house. A very homely atmosphere, beautiful decor and well appointed. Emma was very friendly and helpful. Port MacDonnell itself was a great little town with many attractions. There is a lot of community support for tourism.
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Emma Fensom, General Manager at The Customs House
Responded 2 Jan 2021
Thank you Sandra, glad you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephen P wrote a review Oct 2020
Moama, Australia9 contributions
Beautifully appointed historic building. Great facilities and wonderfully comfortable bed. Beautiful views out of our window onto the harbour/breakwater. Very caring hosts. Good advice from hosts for local attractions and activities.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Emma Fensom, General Manager at The Customs House
Responded 2 Jan 2021
Thank you for staying with us :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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harrisju wrote a review Oct 2020
Adelaide165 contributions26 helpful votes
It wa a real treat to stay in this historic building right on the seafront. The rooms were stylish and comfortable with a fully functional kitchen and laundry. The queen bed was comfortable. The rooms were cosy and the gas fire took the chill of the night air. Great value for money too and the owners were helpful and friendly.
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Date of stay: October 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Emma Fensom, General Manager at The Customs House
Responded 24 Oct 2020
Thank you :) Glad you enjoyed your stay with us. Hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steph G wrote a review Oct 2020
Adelaide, Australia334 contributions147 helpful votes
The Customs House is a beautiful Georgian style building in Port MacDonnell, which has been very tastefully converted into separate apartments. We stayed at the Post Office Apartment (3 double bedrooms - with the option of twin share in at least one of them). Beds are comfortable, bathroom is great and the kitchen is equipped with everything you will need to self cater, though the pub serves great food and there are 2 fish and chipperies, plus the Periwinkles restaurant (run by the owners of the Customs House). The lounge/dining area is beautifully furnished and very comfortable and there is a slow combustion fire with plenty of wood provided for those chilly coastal nights! The owners are very friendly and helpful. Almost everything is positive, with just a couple of downsides: the main living areas are upstairs, as are 2 of the bedrooms, but the bathroom and toilet is downstairs - so if you are a little mobility impaired (as I was, having just had minor knee surgery) the double flight of stairs could be a challenge. The shower doesn't have a door, so the floor of the bathroom gets very wet, however careful you are. My only other niggle - and it is a small one - is that for premium accommodation the provisions in the way of toiletries (shampoos, etc.) was a little sparse, being just 2 tubes of shampoo/conditioner and no shower gel. Also was a little surprised to get a loaf of Tip Top white sandwich bread in the breakfast provisions, rather than at least one of the better commercial brands, mentioning no names! But as I say, these are minor things and didn't impact on our enjoyment of the property at all. Lovely place to stay to visit the Limestone Coast area.
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Date of stay: October 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Emma Fensom, General Manager at The Customs House
Responded 19 Oct 2020
Thank you for your feedback Steph
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sallyingram1 wrote a review July 2020
Middleton, Australia22 contributions27 helpful votes
This is our second holiday to the beautiful historic Customs House at Port McDonnell. We have now stayed in both the Policeman's Residence and the Post Office Apartment. Both apartments are beautifully furnished with luxury in mind. Every detail has been covered and if there is something you need, all you need to do is ask. Emma and Grant are the perfect hosts, friendly and helpful. The history of the building is fascinating and the grounds are a beautiful place to relax. Highly recommend.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Emma Fensom, General Manager at The Customs House
Responded 19 Oct 2020
Thank you Sally
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sue T wrote a review Feb 2020
Sydney, Australia30 contributions6 helpful votes
We stayed at the Post Office residence within the Customs House for one night with frields. It is a three bedroomed well appointed house ob two floors with a full kitchen and laundry facilities. The whole place is well maintained and you can sit and relax outside in the lovely courtyard. We had a minor problem but Grant and Emma were there to help. The only comment would be that it would be nice to have a bathroom upstairs but we realise that it is easier said than done in a historic building. We will definitely recommend this accommodation to our friends and hopefully be back.
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Date of stay: February 2020
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fensomfamily4, Owner at The Customs House
Responded 28 Feb 2020
Thank you Sue. So glad that you enjoyed your stay with us. And yes, a bathroom upstairs is definitely easier said than done. Hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PeterKatrina6269 wrote a review Aug 2019
Bannockburn, Australia274 contributions108 helpful votes
Starting to look for a place to retire too and chose Custom House to base ourselves searching the area. Great hosts that look after your needs while keeping a distance. We stayed in the Post Office which part of the main historic building. The apartment is split over two levels with 2 king bedrooms, lounge and kitchen up a steep narrow staircase. Apartment is well appointed with all the amenities you need for an extended stay. Location is central in Port Macdonnell within easy walk to Bay Pizzeria and Perriwinkles Cafe. 👍👍👍
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Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jody R wrote a review May 2019
1 contribution
Our family stayed in the Policman's Residence, we found it very comfortable yet high end accommodation. Most comfortable mattress I've had away from home. Had every thing we needed and more, next time we will stay longer. Only small issue was soap holder missing in shower. Thanks Emma.
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Date of stay: May 2019
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$262 - AU$308 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaSouth AustraliaPort MacDonnell
NUMBER OF ROOMS
2
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE CUSTOMS HOUSE (AU$262): 2024 Prices & Reviews (Port MacDonnell) - Photos of Apartment - Tripadvisor

Frequently Asked Questions about The Customs House
Which popular attractions are close to The Customs House?
Nearby attractions include Donald & Sheila Feast's Classic Car Collection & memorabilia (3.8 km), Cape Northumberland (3.3 km), and The Port MacDonnell and District Maritime Museum (0.1 km).
What are some of the property amenities at The Customs House?
Some of the more popular amenities offered include a lounge, free parking, and kids activities.
Which room amenities are available at The Customs House?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at The Customs House?
Guests can enjoy a lounge and barbeque facilities during their stay.
Is parking available at The Customs House?
Yes, free parking is available to guests.
What are some restaurants close to The Customs House?
Conveniently located restaurants include Periwinkles Cafe, The Bay Pizzaria, and Shipwreck Bistro Victoria Hotel.
Are any cleaning services offered at The Customs House?
Yes, laundry service and a washing machine are offered to guests.
Are there any historical sites close to The Customs House?
Many travellers enjoy visiting Bi-centennial Turret (3.6 km).