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Gran Hotel Don Juan Resort

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Traveller (390)
Room & Suite (258)
Dining (116)
Overview
  • Excellent8%
  • Very good19%
  • Average25%
  • Poor16%
  • Terrible32%
Travellers talk about
Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Family Rooms
4 Star Hotel
All hotel details
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Rooms
30 Apr.1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,175)
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11 - 15 of 236 reviews
Reviewed 27 August 2017

Spent 4 days here in Aug 17, family of 5. Kids are 8, 10 & 16 on an all inclusive. Not sure why so many bad reviews, we all thought it was great. The room was really good, all clean and modern. With very good...More

Thank Salem A
Response from Don Juan H, Dep. Atención al Cliente at Gran Hotel Don Juan ResortResponded 29 August 2017

Dear Salem, Thank you so much for your visit and for taking some time to review Hotel Don Juan at Tripadvisor! Thank you so much for your kind words! We can't wait to see you again in our hotel! Kindest regards

Reviewed 26 August 2017

Great location, food was satisfactory, room was a little dated and pretty basic but comfortable, nevertheless. Wouldn't have any problems with this hotel if it wasn't for the housekeeping. My girlfriend and I are almost certain that we had money stolen by one of the...More

Thank Matt D
Response from Don Juan H, Dep. Atención al Cliente at Gran Hotel Don Juan ResortResponded 29 August 2017

Hi Matt, Good morning, sorry for the whole situation, please tell us which room and days you have stayed in our hotel. We will work to know what happen and we will work for that can't happen again!

Reviewed 14 August 2017

Staff are rude and ignorant in all areas of the hotel. Reception is mayhem, younger reception staff little friendlier than older lady with short dark spiky hair so stay clear of her. Bar staff rude unless you were a paying customer, I drink token system...More

2  Thank Sue J
Response from Don Juan H, Dep. Atención al Cliente at Gran Hotel Don Juan ResortResponded 21 August 2017

We want to ask your for our more sincere apologizes for not being able to fulfill your expectations. Your suggestions will be taken into account to keep improving our services and adjust them every time more to your needs and preferences. Kind regards

Reviewed 3 August 2017

We stayed in August 2015, and its not a hotel you would spend all day at as the pool gets crowded, (they're not big enough) there was alot of stag and hen parties, so can be noisy. Food was ok we always managed to have...More

Thank nicola19822017
Response from Don Juan H, Dep. Atención al Cliente at Gran Hotel Don Juan ResortResponded 7 August 2017

Dear Nicola, We are glade to fulfill your expectations and you had a great time during your stay. Hope to welcome you again soon. Kind regards

Reviewed 29 July 2017 via mobile

We have never been to a all inclusive hotel like this... Bar staff are rude and uncooperative if you A I ..paying customers are treated nicely and with respect.. Restaurant good choice but not great Room basic doesnt come close clean but rubbish lovely view...More

Thank Michael H
Response from Don Juan H, Dep. Atención al Cliente, at Gran Hotel Don Juan ResortResponded 1 August 2017

We want to ask your for our more sincere apologizes for not being able to fulfill your expectations. Your suggestions will be taken into account to keep improving our services and adjust them every time more to your needs and preferences. Kind regards

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About
Amenities
Top amenities
Pool
Restaurant
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Breakfast included
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Indoor pool
Outdoor pool
Details
Price range
USD 60 - USD 191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Luxury Hotel in Lloret de Mar
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 60 - USD 191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Luxury Hotel in Lloret de Mar
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (390)
Room & Suite (258)
Dining (116)
Pool & Beach (112)
Amenities (43)
Family and Play Areas (17)
Business Centre & Event Rooms (3)
Questions & Answers
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leahbrodie
31 January 2018|
Answer
Response from Marie J | Reviewed this property |
No cocktails wasn’t included just local beer spirits and wine they give you a wrist band and a drinks card 🍷🍺🍷
0
Votes
kirstymatchett
1 June 2017|
Answer
Response from Don Juan H | Property representative |
Good morning, we have a Suite Palace Deluxe rooms, the distribution of this rooms are: 1 double bed, 2 separate beds plus a sofa bed. The total capacity is: 4 adults + 2 children Best Regards
0
Votes
Google Translation
kirstymatchett
1 June 2017|
AnswerShow all 2 answers
Response from Don Juan H | Property representative |
Hello, the suites don't have kitchen. Best regards
0
Votes
Google Translation
Room Tips
"Book Superior rooms are excelent!!!!! good location and family hotel"
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"Choose the view over the second swimming pool which is much quiet."
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"I always ask for a high rise room so that I have a better view."
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"Choose a pool view, rooms at back have no view."
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