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Raleigh Marriott Crabtree Valley

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Raleigh Marriott Crabtree Valley
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432 Reviews from our TripAdvisor Community

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Showing 425: English reviews
Reviewed yesterday NEW

I'm a platinum Member, and me and my boyfriend stay in probably 3 different marriot hotels a month, due to extensive traveling. This is the first one where we get treated like scum. We locked ourself out side of the room, first the didn't believed we stayed there, then it took them 10 min to get someone to walk us...

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Helpful?
Thank Sandra P
Morehead City, North Carolina
Reviewed 1 week ago

Check-in was efficient and quick; check-out was also speedy. Desk clerks were friendly, attentive, and personable. Room was clean and maid service was fine. We only had breakfast in the restaurant; food was quite good and service, although a bit slow, was good. Restaurant prices were a tad steep. Bar area seemed too sterile and not welcoming. We'll most likely...

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Helpful?
Thank Jesse V
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Jesse V, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement; this fosters change for future stays. We look forward to hosting you again. Sincerely, Dan Freeland General...

North Carolina
Reviewed 2 weeks ago via mobile

We have usually stayed at the renaissance at North Hills for our anniversary every year. Because I heard this hotel was remodeled, and had a concierge lounge, We decided to try the Crabtree Marriott. Next year we will be back at the Renaissance. When I made the reservation as a platinum member, I mentioned it was our anniversary and that...

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Helpful?
Thank AdrianneO
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear AdrianneO, We strive to provide a WOW experience to all our guests, so I'm very sorry that we disappointed you on your anniversary. We value your feedback as it allows us to serve our guests better. Thank you for your time in sharing your review and we appreciate your loyalty to the Marriott family of hotels. Sincerely, Dan Freeland...

Cary, NC
Reviewed 10 December 2016

We visited the Crabtree Valley Marriott, across from Crabtree mall on Glenwood, for Thanksgiving dinner. We've tried several of their holiday meals (Easter, Christmas, Mother's Day) and have only been impressed by the Thanksgiving meal. For our family the others just aren't worth the money. A few weeks prior to Thanksgiving, I looked at the website and was surprised to...

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Helpful?
Thank CaryPlanner
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear CaryPlanner, Welcome back! Thank you for your kind review. I’m happy to know your family enjoyed their dining experience. Your honest feedback on areas which we can improve is welcomed and fosters change for future visits. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at...

Morehead City, North Carolina
Reviewed 3 December 2016

Noisy hallways late in the evening. Slow elevators. Room not so clean. Fresh glasses not brought into the room at cleaning time. Room cleaned late in the day and then only after requesting. Food quality below average. Breakfast Buffett sad. Parking ingress and egress need improvement.

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Helpful?
Thank 157stephenv
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear 157stephenv, I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and...

Durham, North Carolina
Reviewed 29 November 2016

My wife and I stayed for 1 night while meeting friends. The room was beautiful with a 50" (?) Smart LG LCD built in to the wall. We were conveniently able to access our Netflix account without issues. The one complaint I have is there wasn't free wifi. You had to purchase it for $9.95 per day, which is ludicrous....

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Helpful?
Thank T A U
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear T A U, Your feedback is welcomed and appreciated. Reflections like yours allow us to monitor our guest experience. I’m glad to hear you enjoyed our fun location and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again. Best, Dan Freeland General Manager

north carolina
Reviewed 22 November 2016

The rooms have recently been renovated and are very nice. The conference rooms have also been renovated and are nice. The pool area was still under construction but it looks like it is going to be very nice.

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Helpful?
Thank lovingcarolina
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear lovingcarolina, We are happy to hear from you and glad to know you enjoy our updates. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Dan Freeland General Manager

Ottawa, ON, Canada
Reviewed 21 November 2016

Recently renovated and beautiful. This is my second stay at this hotel and I enjoyed both visits. The first time I had a room with 2 queen beds and great desk to work at. I was a little disappointed with my second visit as my room had a king bed but no desk. There was a couch but it was...

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Helpful?
Thank DeniseFromOttawa
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear DeniseFromOttawa, Welcome back! I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review, which highlights strengths and opportunities, is welcomed and appreciated. Thank you for staying with us and we look forward to seeing you again. Best, Dan Freeland General Manager

Durham, North Carolina
Reviewed 17 November 2016

Very comfortable room. Clean and renovated to be modern. I was there for a weekend conference, and those rooms, along with food service was quite good. Check-in was slow due to a system that was down (along with the wifi, but it may have been ATT causing the issue). Walk across the street to Crabtree Valley Mall. Free parking.

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Helpful?
Thank DYHGarden
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear DYHGarden, We are happy to hear from you and value your kind review. I'm very sorry for your slow arrival experience; we appreciated your patience during our system outage. It is encouraging to know that your stay was enjoyable overall; we work hard to provide a pleasant experience. We appreciate being a part of your trip! Sincerely, Dan Freeland...

Winston Salem, North Carolina
Reviewed 15 November 2016

This hotel has been beautifully renovated. We loved the decor as well as the rooms. However, we were a couple on a weekend getaway, and the hotel was just so loud and busy. There was almost no parking to be had as they were having a large shriner event. I'd suggest checking ahead to see how many groups will be...

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Helpful?
Thank modernscarlett
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear modernscarlett, I'm so glad that you enjoyed our renovated accommodations, but I regret that noise pollution interrupted your comfort. We appreciate your feedback as it heightens our awareness in this area. Thank you for staying with us and for your time in reviewing our hotel. Sincerely, Dan Freeland General Manager

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
No photo provided
Crabtree Grill
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We're redefining the hotel stay here at the newly renovated Raleigh Marriott Crabtree Valley with fresh, innovative, warm and inviting design. Our contemporary hotel has been entirely reborn, including sleek new guest rooms, enticing public spaces, 20,000 square feet of meeting and event space, and a well-equipped fitness center. North Carolina cuisine and specialty cocktails can be had at the brand new BRAISE Contemporary Southern restaurant and bourbon bar. Guest rooms feature amenities such as smart TV's with Netflix and upgradeable Wi-Fi, along with subtle touches of North Carolina in the décor. Weddings shine in our ballrooms and our catering is nothing short of remarkable. Our unwavering commitment to exceptional service shines throughout each guest experience. Your stay will put you within easy reach of desirable shopping at Crabtree Valley Mall, downtown restaurants, PNC Arena and North Carolina State University. ... more   less 

Additional Information about Raleigh Marriott Crabtree Valley

Address: 4500 Marriott Drive, Raleigh, NC 27612-3365
Region: United States > North Carolina > Raleigh
Price Range: $221 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Raleigh Marriott Crabtree Valley 3.5*
Number of rooms: 375
Reservation Options:
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Also Known As:
Raleigh Marriott Crabtree Valley Hotel Raleigh
Marriott Raleigh
Hotel Style:
#20 Business Hotel in Raleigh
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Questions & Answers

Here's what travellers have asked, with answers from Raleigh Marriott Crabtree Valley staff and other travellers.
2 questions
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Los Angeles, California
Richmond, Virginia

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Questions? Get answers from Raleigh Marriott Crabtree Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room with a desk if you would like one.”
 of 5 bubbles DeniseFromOttawa, 20 Nov 2016 | Read review
“Fifth floor was very quiet. It was a college football weekend, so the hotel was full, but I didn't notice any disturbances.”
 of 5 bubbles DYHGarden, 16 Nov 2016 | Read review
“Make sure you have breakfast at the hotel”
 of 5 bubbles U1954PZpatrickc, 1 Nov 2016 | Read review
“Park your car under the lights as close as you can to the building.”
 of 5 bubbles lmitchener, 24 Oct 2016 | Read review
“Higher level floor”
 of 5 bubbles sblackscdirector, 28 Sep 2016 | Read review
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