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Embassy Suites by Hilton Raleigh - Crabtree

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Embassy Suites by Hilton Raleigh - Crabtree
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780 Reviews from our TripAdvisor Community

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Showing 767: English reviews
Raleigh, North Carolina
1 review
Reviewed 2 days ago NEW

Long renovation process, inconvenient from parking deck to lobby, no hot water available on the 2nd day, on and off all day long. Breakfast did not include cook to order items as advertised. Only had pork sausage and bacon, even hash brown tasted like bacon grease

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank youngk864
Wilkesboro, North Carolina
Level Contributor
69 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 days ago NEW via mobile

After an extensive renovation, we had hoped we were in for a treat. The decor looks like IKEA in the lobby areas. And up in the rooms it is depressing. Dark gray and black with a couple of pictures that look like close-ups of blood cells. Even the sheer curtains over the windows are black. The light next to my... More 

Helpful?
Thank smithie17
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for taking the time to provide feedback about your stay. I am sorry to hear that you did not enjoy our newly renovated rooms. We will use your constructive review to make necessary improvements. I apologize for the problem you encountered with internet connectivity in your guest suite. I have followed up with our Engineering team to address... More 

kinston
2 reviews
Reviewed 6 days ago NEW

This by far is the swankiest Embassy Suites I have ever seen! WOAH!! The rooms are comfortable and well put together. Also the bar and restaurant was quite amazing. I will stay here every time that I am in Raleigh!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank thedeal81
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your glowing review! It is always nice to read when our guests enjoy the facilities we provide in our newly renovated hotel. We are thrilled to know you loved your well-appointed suite. We appreciate your business and look forward welcoming you back to the Embassy Suites Raleigh - Crabtree. Alex Blanco, General Manager More 

Washington, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The hotel is under construction as of 11/25/16 and it would appear that it will be that way for a while. The HVAC systems are the loudest I have ever experienced. The manager's reception was a nice surprise and the breakfast was the typical free hotel buffet breakfast.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank F3610FJrobertk
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for staying at our hotel and for writing about your experience. We are happy that even with our renovations you were able to enjoy our amenities such as the manager’s reception and breakfast. On behalf of our team, I apologize for any inconveniences you encountered due to the changes currently taking place. We appreciate comments such as yours... More 

atlanta, United States
1 review
Reviewed 1 week ago

Renovations were almost complete and would have marked value higher if complete. Has the feel of Hilton hotels which is fine to me. Could use more seats in commons area, but they may be coming with renovations. Have seen some people complain about new shower doors. They are cry babies. It is fine and a nice shower.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank michaelgW9186NV
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for choosing the Embassy Suites Raleigh – Crabtree for your recent stay and for taking the time to post your review. We are glad to know that you had a nice stay. Please come back with your family and see our fully renovated property on your next visit to Raleigh. Alex Blanco, General Manager More 

Zanesville, Ohio
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 weeks ago

Location is good but when we stayed the gym equipment was not hooked up no made to order breakfast noise and inconvenience due to renovation in progress. For the price there should have been some compensation.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Jfv123
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you very much for staying with us and taking the time to give us your feedback. I apologize your stay did not meet your expectations. While our location met your travel needs its clear we need to work harder at making our guests more comfortable during our renovation process. We invite you back should your travels bring you to... More 

Southport, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

We were told that there was renovation, but we assumed that we would not be placed in the middle of it! Our room was supposedly completed, but the shower leaked, light fixture was falling off wall and there was no water in the bar sink. One of the new features is a shower door that opens only one way. The... More 

Helpful?
2 Thank Betsy A
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Dear Betsy, thank you for being a repeat guest at our hotel and for letting us know about your recent stay. I am disappointed we failed to meet your expectations and would have welcomed the opportunity to address these issues while you were still here. There is nothing more important to us than making sure you have a comfortable and... More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago

The hotel is in a major renovation but the service at Embassy Suites is always great. The hotel is convenient for North Raleigh and is across the street from restaurants and shopping. A free shuttle to the airport runs on the hour.

Helpful?
Thank atlsamx
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

We appreciate you being our guest again and thank you for sharing your feedback! Our entire staff works hard daily to meet and exceed our guests' expectations so we are glad that we accomplished this during your stay with us. It was also great to read that our convenient location within walking distance to restaurants and Crabtree Valley Mall helped in... More 

Lenoir
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

We read the disclaimer that this hotel was under renovation but we were not prepared for all we'd have to endure. Digital key didn't work upon arriving. We were coming in late and hoped to just go straight to the room. Had to instead head down to check-in (which we had bypassed purposefully. The shower was clogged and cause water... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank shaneno
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for choosing our hotel for your recent stay. I am truly sorry for the inconvenience caused due to our renovations in progress. We try to keep everyone up to date with our renovation schedule online so that our guests are not surprised during their visit. As much as it is a dusty and noisy nuisance at the present... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

Significant construction work was occurring at the facility. Too much dust, too many sounds, cleanliness was a major issue. Did not want to eat the sub-par breakfast due to construction going on around the building and dust everywhere.

Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank larryhG6776PP
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

We greatly appreciate your recent review regarding your stay at our hotel. We are sorry your stay was while our renovations were underway and you had to endure the dust and noise that construction can cause. We are very excited about our ongoing renovation and would love for you to come back and see the final results. Thank you again... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 

Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Address: 4700 Creedmoor Road, Raleigh, NC 27612
Region: United States > North Carolina > Raleigh
Price Range: $211 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Travelocity, Orbitz, Priceline, Hotels.com and Odigeo so you can book your Embassy Suites by Hilton Raleigh - Crabtree reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#26 Family Hotel in Raleigh
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Raleigh - Crabtree staff and other travellers.
5 questions
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Questions? Get answers from Embassy Suites by Hilton Raleigh - Crabtree staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free Wifi for Honors members”
 of 5 bubbles atlsamx, 10 Nov 2016 | Read review
“Book at another hotel. This one is under major construction.”
 of 5 bubbles safetybobann763, 30 Aug 2016 | Read review
“stay in a different hotel”
 of 5 bubbles F1978ZZdavidk, 19 Aug 2016 | Read review
“don't stay here until the construction has been completed.”
 of 5 bubbles Birchpl, 29 Jul 2016 | Read review
“Stay away until renovations are complete.”
 of 5 bubbles williamlM7251FY, 25 Apr 2016 | Read review
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