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Hyatt Place Raleigh West

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Traveller (73)
Room & Suite (163)
Pool & Beach (16)
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Overview
  • Excellent63%
  • Very good24%
  • Average9%
  • Poor3%
  • Terrible1%
Travellers talk about
“pnc arena”(33 reviews)
“sleeping area”(7 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (695)
There are newer reviews for Hyatt Place Raleigh West
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Traveller rating
424
168
68
21
11
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424
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21
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Show reviews that mention
All reviewspnc arenastarbucks coffeesleeping areafree breakfastgreat hoteltwo queen bedshockey gamedesk areaspacious roomfavorite hotelyogurtstaff was friendlynice breakfastminute drivewould stay here againfitness centerclean hotel
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21 - 25 of 692 reviews
A TripAdvisor Member
1
Reviewed 3 February 2018 via mobile

My husband booked 2 rooms for the dates of Jan 30th - Feb 2. One of the rooms was paid by someone else on their arrival. My husband's room had a pending charge ony 3 different days on his debt card. When he happened to...More

Thank A TripAdvisor Member
Response from Brandon L, General Manager at Hyatt Place Raleigh WestResponded 7 February 2018

It was a pleasure speaking with you today, and I am sorry about your past experience at the Hyatt Place Raleigh West. I do apologize about being out of the office this weekend, but will ensure to use this as a training opportunity for our...More

Reviewed 29 January 2018

Highly recommend a Hyatt place for any stay. Rooms are very spacious, beds comfortable and just a comfortable relaxing feeling. Raleigh West had some of the best staff I've encountered of all the Hyatt Place stays I've had. Will stay again the next time we...More

Review collected in partnership with Hyatt Hotels
Thank Scott D
Response from Brandon L, General Manager at Hyatt Place Raleigh WestResponded 31 January 2018

Thank you for your review of the Hyatt Place Raleigh West. Your comments will be celebrated with the entire team. We look forward to hosting you again in the future.

Reviewed 28 January 2018

The breakfast and staff friendliness are the two factors that I rate most highly at this hotel, and which keep me coming back. The suite style room and comfortable beds also are a plus. I enjoy the room to stretch out and unwind in my...More

Review collected in partnership with Hyatt Hotels
Thank Dougspoprocks
Response from Brandon L, General Manager at Hyatt Place Raleigh WestResponded 31 January 2018

Thank you for your review of the Hyatt Place Raleigh West. Your comments will be shared with the entire team, as we look forward to hosting you again. Your issues about the A/C unit will be addressed with engineering. If you could please let me...More

Reviewed 28 January 2018

For the brand Hyatt this hotel is a big let down. Hotel as lot of negatives when it comes to services. For one room needs upgrade, appropriate cleaning, staff needs to be more accommodating and helping, hotel management needs to show some flexibility and not...More

1  Thank Rajesh T
Response from Brandon L, General Manager at Hyatt Place Raleigh WestResponded 31 January 2018

We are sorry to hear we fell short of your expectations. We are expected to start a renovation towards the end of this year to include new carpet and couches. The hot breakfast items are rotated on a daily basis, while the continental items do...More

Reviewed 24 January 2018

Hotel needs to be a little accommodating and flexible in approach; breakfast is very average; staff again average; rooms needs an upgrade. Location is good and outside building is nice. would recommend Hyatt Durham over Hyatt Place.More

Review collected in partnership with Hyatt Hotels
Thank Jai S
Response from Brandon L, General Manager at Hyatt Place Raleigh WestResponded 25 January 2018

Thank you for sharing your comments with us. I would like to speak to you directly about your previous stay so we can address your comments with our team as a training opportunity. Please reach out to me at 919-233-2205, ext 5101 or Brandon.Levtzow@hyatt.com so...More

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Best Value Properties in Raleigh, NC
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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Hotel Amenities
Breakfast included
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 106 - USD 202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Raleigh
#9 Romantic Hotel in Raleigh
#12 Business Hotel in Raleigh
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 106 - USD 202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Raleigh
#9 Romantic Hotel in Raleigh
#12 Business Hotel in Raleigh
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (73)
Room & Suite (163)
Pool & Beach (16)
Dining (9)
Amenities (21)
Questions & Answers
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KMLNY
30 September 2017|
AnswerShow all 2 answers
Response from Brandon L | Property representative |
The pool is seasonal and opens Memorial Day to Labor Day. Our permit allows for us to keep the pool open until October 31. Sorry for the delayed response. Let me know if you have any additional questions.
0
Votes
tporter04
21 September 2017|
AnswerShow all 3 answers
Response from Brandon L | Property representative |
The shuttle does not go downtown Raleigh. It is an airport shuttle service that also goes within a 3 mile radius of the hotel, including the PNC arena. We only drop off at PNC, we do not do pickups after events.
0
Votes
tporter04
21 September 2017|
AnswerShow all 2 answers
Response from Christina W | Reviewed this property |
No they don’t
0
Votes
Room Tips
"High floors may have hot water delay and/or water pressure issues."
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"High room. No real elevator noise and I was right beside them"
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"Ask for a room facing the front of the hotel on a higher floor"
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"elevators can be slow. Recommend lower floors"
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