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Extended Stay America - Raleigh - Crabtree Valley

Expedia.comUSD 81*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Extended Stay America - Raleigh - Crabtree Valley
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128 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Raleigh - Crabtree Valley
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Showing 128: English reviews
Sanford, North Carolina
Reviewed 24 April 2015

my room was dirty, bathroom was very nasty and kitchen sealing needed painting bad riftraft hanging around hotel,wouldnt send my worst enemey there to stay,had 2 days booking and left after the first nite. bad!!!!!! b ad!!!!!!!

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Helpful?
1Thank jeff s
Boynton Beach, Florida
Reviewed 20 April 2015

A lot of things in the room did not work. You`d have to wait for maintanance to come when they had time .Had to keep asking for things . I am dissabled and was told would take good care of me. Not even close to handicap spot. One Woman did try and came w items in a few minutes ,after...

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Helpful?
Thank G1786DIstephanies
Reviewed 18 April 2015

This hotel truly has potential. The location is decent, and the setting is off the road in a wooded area. The one compliment I will give is that it was very quiet. Unfortunately the rest is not a great story. I felt dirty the entire time I was there, because it appears the place never gets a good cleaning. My...

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Helpful?
1Thank Clayton O
Reviewed 27 March 2015 via mobile

I went to tour this property and found it in habitable the outside had trash scattered about the grounds. The doors were grungy The stairs were dirty and sticky. The room that was shown to me had not been cleaned and was overwhelming odors. The carpet was coming up from floor.

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Helpful?
1Thank louanne j
Raleigh, North Carolina
Reviewed 25 March 2015

Due to a recent unexpected winter storm in Raleigh and the inability for me to safely drive home from work, I opted to stay one night at this hotel as it was convenient to my location. In order to accurately and fairly review my stay here, I must divide this review into two separate factors which are the hotel itself...

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Helpful?
1Thank PastorBrandon81
Manager_11525, General Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the condition of our hotel and the cleanliness is truly regrettable. We are very sorry for your experience. Your comments in regards to the customer service you received are much appreciated; yet, I was disheartened to read that there were...

Raleigh, North Carolina
Reviewed 19 March 2015

very hospitable and friendly. when we had issues they were handled very quickly and professionally. the employees where always ready to help with any issues. Michael McKoy was my go to guy when I had questions or issues

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Helpful?
2Thank allen h
Manager_11525, General Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the issues that you experienced during your stay. Still, I am glad that our staff handled the issues very quickly and professionally. Thank you again for your review. I do hope that you will return to our hotel, or any of our...

Southfield, Michigan
Reviewed 1 March 2015

I would never stay at this hotel again. This place was a dump, when we arrived the check-in process took forever. Once we received our room key, we went up to our room THAT WASN'T EVEN READY TO BE OCCUPIED!! First of all, the room door was open, therefore all we had to do was push the door open only...

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Helpful?
2Thank imhonest111
Manager_11525, Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that the room wasn't ready for you when you arrived. As this hotel’s manager, I can assure you that I have retrained our staff on operational procedures to ensure your experience is not repeated. The staff and I...

Raleigh, North Carolina
Reviewed 16 February 2015

They have very great customer service. The main person I dealt with as Mike McKay at the front desk. He was very kind and respectful. Anything I ask for came within a timely manner. Not like a lot of other places I have stayed where anything and everything takes forever. Everybody was great though. Very respectful Absolutely great place to...

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Helpful?
1Thank Sam S
Manager_11525, General Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

Thank you so much for posting a review of our property. We look forward to welcoming you back in the future!

Wilson, North Carolina
Reviewed 3 February 2015

Left my drivers license. Was suppose to fax me a paper so that I can get it sent. I just went ahead and ordered another one. Also femine product was left under sink. Heard neighbors at 5 a.m. Could hear them talking and sounded like banging noises.

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Helpful?
Thank Latosha B
Manager_11525, General Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you left your license. There was miss-communication between a team member and myself, as I was under the impression that you were going to come by and pick it up. I still have you license in our safe. To prevent this from happening again, I...

Reviewed 31 January 2015

Had a great overall experience with this location. The rooms,location... everything great. What stood out the most was the customer service. I dealt with a gentleman named Mike. Mike went above and beyond. Not only did he lock in some of the lowest rates I've ever seen, he goes above and beyond to help ensure the customers have the most...

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Helpful?
1Thank Mike R

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Extended Stay America - Raleigh - Crabtree Valley

Address: 4810 Bluestone Dr, Raleigh, NC 27612-3295 (Formerly Homestead Studio Suites - Raleigh - Crabtree Valley)
Region: United States > North Carolina > Raleigh
Price Range: $82 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Raleigh - Crabtree Valley 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Homestead Studio Suites Raleigh - Crabtree Valley Hotel Raleigh
Homestead Suites Raleigh
Homestead Raleigh
Raleigh Homestead Suites
Extended Stay America Raleigh
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Questions & Answers

Questions? Get answers from Extended Stay America - Raleigh - Crabtree Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms have a great atmosphere”
495garyz, 13 Jan 2017 | Read review
“Ask for second floor”
927kendallk, 14 Nov 2016 | Read review
“The rooms in the 200s are more updated”
  • Patch of black mold in room 123
elizabethtI7878KL, 3 Oct 2016 | Read review
“Booking an accessible room should assure a first floor room (if, like me, that's what you prefer)”
gordong824, 20 Apr 2016 | Read review
“I wouldn't stay is the beset choice.”
Marshyliz, 13 Oct 2015 | Read review
5 of 5
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USD 81* /night
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Prices are for 1 room, 2 adults
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