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Extended Stay America - Raleigh - North Raleigh

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Extended Stay America - Raleigh - North Raleigh
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49 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Reviewed 3 weeks ago

Front Desk Employees Chenek, Tonya and the rest of the gang always gives service with a smile. I've stayed off and on for the past couple of months and I always feel at home. My room is always clean and I haven't had any problems. Safe area with shopping and food within walking distance.

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Helpful?
Thank Alecia B
Manager_11525, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

The team and I appreciate your remarks. I am proud of our staff for providing you with memorable customer service and that your room cleanliness was to your satisfaction. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Atlanta
Reviewed 10 December 2016

Stayed here for a 2 weeks on business trip. It is decent hotel. Reception staff is excellent, very professional. Upper (3rd floor) is for smokers. I stayed on the first floor. Easy to get in and get out. I did not try their breakfast. So, I cannot say anything about it. Clean, but loud. This hotel has no sound proof...

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Helpful?
Thank Tvrtko1995
Manager_11525, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

We appreciate you taking the time to write a review. It is good to know you had a pleasant stay at our hotel, especially regarding the customer service provided, but disappointed about some inconveniences you experienced. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 10 December 2016

Very rarely will you find an extended stay type of facility that is as fancy as a luxury hotel. That is not the purpose of these establishments. They are intended for people, who, for whatever reason, need a place to live for an extended period of time. This particular Extended Stay more than meets this requirement. The staff was professional,...

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Helpful?
Thank Rebecca B
Manager_11525, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you were impressed with the excellent customer service provided by our staff. They will be informed on the great job they are doing. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our...

New York City, New York
Reviewed 9 December 2016 via mobile

This place is not great. Got in around 9 pm and no one was at the desk to check in. After 5 minutes or so someone came up and looked irritated but checked me in. Signs for room direction was inaccurate so I walked all the way down the hall before realizing the room was the first in the other...

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Helpful?
1Thank BrooklynEsq
Manager_11525, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that we did not meet your lodging expectations. I am going to coach and train with the staff ensure that such room condition issues does not happen again in the future. Thank you very much for providing us with your feedback. If you would like to...

Raleigh, North Carolina
Reviewed 7 December 2016

The Room was very comfortable, quite. I had a nice stay. The staff was very helpful, kind and nice. Would come back and stay. Tonya and Saida was very nice and helpful, and was very kind to me. Housekeeping was good and on time with cleaning the room. The staff should be rewarded for what they do. The breakfast bar...

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Helpful?
Thank j0ekayak
Manager_11525, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. Reading how well you were accommodated by our staff and that you enjoyed your room accommodations is satisfying. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

charlotte nc
Reviewed 10 November 2016

Last minute change of plans so I needed a place to stay in Raleigh. Sometimes its fun to go to Hotwire and "roll the dice". This time, not so much. This place had a very disturbing smell from the minute I walked in the door. Had it not been so late, I would have left. The front desk clerk was...

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1Thank travelingbart
Reviewed 26 October 2016

I first got there no one was at the front desk. I had to say hello loudly for someone to come to the front desk. They don't supply you with dishwashing liquid or paper towels. You have request dishes, silverware and pots and pans. And good luck getting them! When I requested a couple of plates and glasses to be...

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1Thank Anthony F
Greensboro, North Carolina
Reviewed 19 October 2016

My husband and I checked in this room the weekend of October the 14. We chose this hotel because they had smoking, so I guess you get what you pay for. However we checked in left right back. Didn't get a chance to see what was going on in the room until we had gotten back and I started to...

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1Thank Trudy H
Manager_11525, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your room was not up to our usual standards. Your comments were reviewed by our staff, and we will coach and train them to make sure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback....

Reviewed 27 September 2016 via mobile

The people that work at this hotel are the best I've ever had to deal with. Ms Nancy helps out ant way she can any time. Yall have a nice place and I'll always come to this when I'm working in raliegh

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Thank randy r
Manager_11525, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

I appreciate you taking the time to write such a wonderful review. I'm thrilled that that we provided great customer service during your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Beaumont
Reviewed 16 September 2016

Please keep in mind that there are two hotels next to each other (East and West), and I stayed at the West location. Upon check-in Saida was very efficient, friendly and helpful when I asked questions, and they checked me in very quickly. I had a non-smoking room and it was really a nice surprise as it was very clean,...

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1Thank sbrady2777
Manager_11525, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I am thrilled to see you enjoyed your accommodations and were provided with excellent customer service by our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Raleigh - North Raleigh

Address: 911 Wake Towne Dr, Raleigh, NC 27609-7864
Region: United States > North Carolina > Raleigh
Price Range: $88 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Raleigh - North Raleigh 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay America - Raleigh Hotel Raleigh
Extended Stay Raleigh
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Questions & Answers

Questions? Get answers from Extended Stay America - Raleigh - North Raleigh staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great shower water pressure and nozzle hung high enough that my son, who 6'5"ish, did not have to stoop to wash his hair.”
 of 5 bubbles rebeccabL8254LT, 9 Dec 2016 | Read review
“To find the best room, look for it at a different hotel.”
 of 5 bubbles travelingbart, 10 Nov 2016 | Read review
“I asked the manager for a quiet room and she put me on the third floor and it was 99.9 percent quiet.”
 of 5 bubbles sbrady2777, 16 Sep 2016 | Read review
“Ask for a room on the top-floor facing the front parking lot as there is ongoing construction on a property in the back of the hotel.”
 of 5 bubbles pbrangwynne, 25 Apr 2016 | Read review
“Call ahead if you require a smoking room as they are limited. Be polite to the staff and generally they will respond the same way.”
 of 5 bubbles 739nicolen, 16 Mar 2016 | Read review
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