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Quality Suites

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156 Reviews from our TripAdvisor Community

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Showing 156: English reviews
Republic, Missouri
Reviewed 26 August 2016

When we first got to Pineville and found the hotel, I went inside to tell them we were here and ask if we could check in since it was before 3. That was no problem, as our suite was available, however, the guy at the front desk started to argue with me about how many people were in our room...

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Helpful?
Thank Valerie H
James M, General Manager at Quality Suites, responded to this review

Hello, I'm glad you had enjoyed the hotel. Sorry you were uncomfortable about the conversation with the front desk. The rooms are not designed for six adults. If too many people are in a room, then the guests themselves are not happy. We always want people to enjoy their stays... I'm glad it worked out for you. Take care. Sincerely,...

Virginia Beach, Virginia
Reviewed 9 August 2016 via mobile

Stayed at the Pineville-Matthews location. The stay was O.K and the staff was friendly. Good breakfast and great beds. Perfect location for the Carowinds and great eateries. However, my hotel choice would have been different had I known about the; 1) Major interior renovations going on 2) Maid staff did not speak English 3) Pool only goes to 4 ft....

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Helpful?
Thank christuggle1
James M, General Manager at Quality Suites, responded to this review

Priscilla, thank you for your reviews! I'm glad you had stayed, yet I'm sorry the renovations hadn't been completed beforehand. They have just a few days left! Concerning the housekeeping, please, always communicate your desires and requests to the front desk of every hotel; the front desk staff are set up to properly communicate with the housekeepers. Concerning the pool,...

Bybee, Tennessee
Reviewed 1 August 2016 via mobile

Although the night time staff was welcoming it did not compensate for the roach problem. And the breakfast area in the morning was entirely to small for the size of hotel. The renovation is like putting lipstick on a pig!! Would not stay there again!

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Helpful?
1Thank soonierae
James M, General Manager at Quality Suites, responded to this review

Hello. We are so so sorry you were disappointed. Concerning a roach, if you ever see one please report it to my front desk immediately. We definitely do not have roaches; we spray monthly, and if a roach ever gets past the barriers and sprayed areas (which is very very seldom) we special treat the area. So, sorry, but it...

Seattle, Washington
Reviewed 28 July 2016

Visiting for a Football camp. There was construction in the lobby. Would have been nice if it was finished for the kids to hang out there. The staff was excellent which made up for it. The rooms were decent and clean. House keeping was inconsistent with the towels, paper towels, etc. Overall, I would stay here again. There was only...

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Helpful?
Thank fourmonroes
James M, General Manager at Quality Suites, responded to this review

Thanks for the review. I wish the renovations had been completed; sorry about that. And sorry there were issues with towels... Please always feel free to contact the front desk about such issues; they are good at communicating with our housekeeping staff. I hope you enjoyed the football camp! Take care. We hope to see you again. Sincerely, James McGivern...

Sulphur, Louisiana
Reviewed 24 July 2016 via mobile

First let me start with the positives of this hotel. The staff was very friendly and helpful. Over all everyone went out of their way to be helpful,We just adored Rhonda. We needed a suite to accommodate 6 people. Their suite with two queens and a sleeper sofa was perfect. Newly remolded , clean and the sleeper sofa was very...

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Helpful?
Thank WrightD513
James M, General Manager at Quality Suites, responded to this review

Thanks for the review; we appreciate you taking the time. I'm glad you enjoyed the hotel, and yet I am sorry the renovations are going on longer than anticipated. It will be over very very soon, yet I understand that won't help your past stay. Sorry about that. Yes, the extra ice-machines will be back in place, the new smoking...

Kernersville, North Carolina, United States
Reviewed 10 July 2016 via mobile

Was welcomed with construction workers using jackhammers in the lobby to tear up the floor. Checking in was tough because the employee and I could not talk or hear over the noise. Left and came back to people hanging out in the parking lot getting drunk and high. Those same people are then roaming the hallways all night cussing and...

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Helpful?
1Thank Laura W
James M, General Manager at Quality Suites, responded to this review

Hello. Thank you for taking the time to write your review. I am so sorry you had such a bad experience! We never want anyone to feel anything except what a great hotel this is. Again, sorry about everything. Our construction was tough those few days removing the ceramic tile. It's over now, so there will no longer be any...

Virginia Beach
Reviewed 6 July 2016

Under construction/renovation so lobby was tore up, furniture wrapped up, and everything was dusty and dirty. Front desk did not honor modified reservation, so be sure to have copies of all original and modified reservations for filing dispute charge on credit card. Credit card was charged for full reservation even though cancellation policy states one night. Recommend Holiday Inn Express...

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Helpful?
1Thank Swoeng87
James M, General Manager at Quality Suites, responded to this review

Hello. I'm sorry there was confusion with your stay. There are a lot of independant computers/companies trying to get involved with hotel reservations to make money, so unless you need to book a flight-hotel package it is better, safer, and less expense to deal directly with hotels. You'll earn points from the hotel even... Again, sorry any changes to your...

Tampa, FL
Reviewed 6 July 2016

Stayed for 2 nights while visiting Carowinds. Was only about a 10 minute drive to Carowinds. Rooms were comfortable and clean. Front desk staff were friendly and the gentleman working the desk in the evenings remembered our name! Breakfast is typical "hot" fare: eggs, sausage, fruit, yogurt, waffles. Breakfast area can get a bit crowded during peak hours. There are...

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Helpful?
Thank MTLotts
James M, General Manager at Quality Suites, responded to this review

Hello. I hope you enjoyed Carowinds! That is a really nice park. And yes, there is a nice variety of good restaurants in the area. I hope to see you again... Take care. Sincerely, James McGivern GM

TENNESSEE
Reviewed 3 July 2016 via mobile

We stayed here after a flight back. Extensive renovations were in progress but they were not an inconvenience. Our room had been renovated. The exercise room was in, but could use some updated cardio equipment. Breakfast had a nice offering. Staff was welcoming. Hotel is located within a short distance of a nice mall.

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Helpful?
Thank KINJAMYHAZ
James M, General Manager at Quality Suites, responded to this review

Hello. I'm glad you enjoyed your stay, and I'm glad you liked the mall... Thanks for the review! Take care. Sincerely, James McGivern GM

Princeton
Reviewed 21 June 2016

We decided to go to Carrowinds for a day and looked for a place close by. We found Quality Suites on a website and the reviews and price was right. It was only 4 miles from carrowinds and easy to find. We arrived about 2:30 and had to wait until 3 to check in but that wasn't a big deal....

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Helpful?
1Thank jeff178
James M, General Manager at Quality Suites, responded to this review

Hello. Thanks for the nice review! Yes, please visit again; Carowinds is always a good stop, and there are a lot of nice activities/shows/music to see and do in Charlotte. Take care. Safe traveling... Sincerely, James McGivern GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Quality Suites At Carolina Place Mall is ideally located with easy access from Interstate 77 and Interstate 485, and is less than four miles from Carowinds amusement park. This Pineville, NC hotel is also minutes from Bank of America Stadium, Charlotte Motor Speedway, Knights Stadium, Time Warner Cable Arena, the U.S. National Whitewater Center and the Charlotte Douglas International Airport. ... more   less 

Additional Information about Quality Suites

Address: 9840 Pineville Matthews Rd, Pineville, NC 28134-7550
Region: United States > North Carolina > Pineville
Price Range: $106 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Quality Inn Pineville
Quality Hotel Pineville
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Questions & Answers

Questions? Get answers from Quality Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in a room away from the elevator.”
 of 5 bubbles buckeyefan60, 18 Oct 2016 | Read review
“Indoor pool on property”
 of 5 bubbles SedonaBob55, 8 Oct 2016 | Read review
“Bring your receipt if you booked online.”
 of 5 bubbles ValerieHolek, 25 Aug 2016 | Read review
“Holiday Inn Express Pineville better”
 of 5 bubbles Swoeng87, 5 Jul 2016 | Read review
“3rd floor is still partly smoking. Renovations are underway; call ahead”
  • Living Space in Suite
  • Living Area
  • Wet bar area
  • Suite 104
  • King Bed Suite
 of 5 bubbles LGILMAN479, 30 Dec 2015 | Read review
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