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Holiday Inn Express Pembroke

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Holiday Inn Express Pembroke
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106 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Pembroke
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Showing 105: English reviews
Greensboro, North Carolina
Reviewed 2 November 2015

I stayed at this hotel over the weekend for a business trip. The hotel was extremely easy to locate and I found the hotel staff to be very helpful and friendly. I have no true complaints about my stay. The only things I noticed were that my room was extremely dusty. It looked like it had not been dusted in...

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Helpful?
Thank iamfabellis
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

iamfabellis, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

Alabaster, Alabama
Reviewed 3 October 2015

We stopped here due to the lower cost compared to other chain hotels in the area. Its only about 20 min from I-95 and was very clean and in good shape. They had a good selection for breakfast and all of the staff was friendly and helpful. I would stay again if traveling in that area.

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Helpful?
Thank Doyle H
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Doyle H, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

North Carolina
Reviewed 13 September 2015

The Good: Nice, clean establishment that is warm and inviting. My room was adequate and I wish I could have slept in longer in the comfy bed but had to leave for my meeting. Bathroom was spacious. I was able to use the business center and grab breakfast before I left. The Bad: I was very late getting in due...

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Helpful?
Thank Tiffany W
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Tiffany W, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Winterville, North Carolina
Reviewed 11 September 2015

I love staying at this hotel , it is very clean great rooms, the manager, James Chavis is an awesome manager. every one there is so friendly , love the breakfast there, been staying there the last three years. plan on coming back soon.

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Helpful?
Thank Lois L
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Lois L, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Culpeper, Virginia
Reviewed 2 September 2015

This was our first experience at this hotel and it was amazing! The front desk clerk was so nice and we were impressed with our room. Although the hotel has been open for five years, it was as if it was brand new.

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1Thank 1975Nurse
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

KarenDQ, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Bronx, New York
Reviewed 26 August 2015

Ms. Tiffany and Ms. Katrina was absolutely wonderful during our visit to Pembroke. These ladies know customer service, especially Ms. Tiffany. Thank you all for such a clean and restful stay! Very clean, I might add.

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1Thank Penelope B
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Penelope B, Thank you very much for your honest review of our hotel. We strive to provide the best customer service and the best stay for all our guests when they visit Pembroke. We are very proud that we were able to meet and exceed your expectations for our property. We hope you will stay with us again very soon.

Laurel Springs, New Jersey
Reviewed 24 August 2015

This was my third stay at Holiday Inn Express Pembroke. Conveniently located by UNC - Pembroke. The hotel staff is very warm and accommodating. My room was very clean. i needed an extra day stay, which they were able to do. If ever in this area, I recommend the HI Express...

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Helpful?
Thank Ben F
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Ben F, Welcome back and thank you for your very honest review of our hotel. We are very proud that we keep meeting the high standards you have come to expect from us. We hope to see you again very soon.

Port Saint Lucie, Florida
Reviewed 22 August 2015

This is a newer property and we were pleasantly surprised when we entered our room. I stayed at Harrah's in Atlantic City the previous night, and this hotel was much nicer and less expensive. The manager was very friendly and told us of a shortcut to get to Interstate 95. The only thing I would like to see changed is...

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Helpful?
Thank Gail J
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Gail J, Thank you for your honest review of our hotel. We strive to provide every guest with the best possible experience when they visit Pembroke. We are proud that we were able to meet and exceed your expectations for our property. We hope to see you again very soon.

Raleigh, North Carolina
Reviewed 21 August 2015

Thank you Jonica at the front desk for having such great customer service. After having a terrible check in experience at Holiday Inn Lumberton, I came to the Holiday Inn Express Pembroke NC. They were wonderful here!! Jonica made up for the horrible customer service at the Lumberton location. I will be traveling to this area at least once a...

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Helpful?
Thank Wendykm7
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Wendykm7, Thank you for your honest review of our hotel. Jonica is one of the most valued members of our front desk team. We strive to provide the best possible stay and customer service for every guest when they come to Pembroke. We are proud that we were able to meet and exceed your expectations for our property. We hope...

Rochelle, Illinois
Reviewed 5 August 2015

On the 4th of Aug I called to make changes to my already set appointment at the Holiday Inn Express in Pembroke NC. I waited on hold for the staff to get back with me to later find out she transferred me to the manger. The manger got on the phone to inform me since I was not staying the...

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Helpful?
Thank Elyse J
IHGCare, Guest Relations Manager at Holiday Inn Express Pembroke, responded to this review

Dear Elyse J, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry for falling short of your expectations with the type of service received. I understand your frustration....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Pembroke

Address: 605 Redmond Rd, Pembroke, NC 28372-9029
Region: United States > North Carolina > North Carolina Coast > Pembroke
Price Range: $146 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Pembroke 2.5*
Number of rooms: 62
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Also Known As:
Holiday Inn Express Pembroke Hotel Pembroke
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Questions & Answers

Questions? Get answers from Holiday Inn Express Pembroke staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a white noise app. The local train is loud and right next to the hotel.”
 of 5 bubbles loriu431, 30 Oct 2016 | Read review
“Avoid this place if there is any bad weather in your forecast.”
 of 5 bubbles bcsboyd, 28 Oct 2016 | Read review
“away from the elevator and top floor”
 of 5 bubbles runningingoregon, 22 Apr 2016 | Read review
“bring earplugs”
  • picture of room
  • wall paper peeling in ceiling
  • Wallpaper and boarder separating from the wall
  • no towel rack
 of 5 bubbles avirtuouslady, 2 Mar 2016 | Read review
“Avoid this hotel at all costs - go to Laurinburg's Holiday Inn instead”
 of 5 bubbles Michael7434, 16 Jan 2016 | Read review
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