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DoubleTree by Hilton Hotel New Bern Riverfront

Booking.comUSD 145*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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DoubleTree by Hilton Hotel New Bern Riverfront
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1,048 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel New Bern Riverfront
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Showing 1,034: English reviews
Chantilly, Virginia
Reviewed 9 August 2016

We went to New Bern, NC in part as a vacation and in part to explore potential retirement communities. Overall, it was a great trip and the stay at DoubleTree was good. The residents of New Bern are uber friendly and we will definitely go there again. The town is quaint with lots of nice shops and restaurants. The Atlantic...

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Helpful?
Thank mapster2001
Japan
Reviewed 5 August 2016

We checked in before 3 pm and they gave us room without having to wait. Customer service was awesome and even waived us a pet fee for one night. Location is in historic New Bern right on the marina so lots to see and do within walking distance. Hotel restaurant was delicious especially the breakfast buffet.

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Thank clm2016
Virginia Beach, Virginia
Reviewed 5 August 2016

Great customer service and clean rooms. Dining facility very nice and good food. View is nice as well. Right on the water. Second time staying there in the past 2 months. Will be staying there every time I am in town for business or pleasure.

Review collected in partnership with DoubleTree by Hilton
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Thank ritabS1970NP
Charlotte, North Carolina
Reviewed 4 August 2016

Friendliest staff ever, from the front desk to the wait staff to the housekeepers. This hotel felt like home away from home. We will go out of our way to stay here again. The hotel staff made sure we would want to come back!

Review collected in partnership with DoubleTree by Hilton
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Thank Sally M
Reviewed 2 August 2016 via mobile

My family and I experienced excellent service at the DoubleTree in New Bern. The concierge got us a great rate on our room and told us all about the hotel amenities. The hostess at Christophe's was very friendly in the morning. She went out of her way to get items for our breakfast to go. The room was clean and...

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Thank Melissa B
Greensboro, North Carolina
Reviewed 2 August 2016

This is a lovely hotel that sits directly on the Neuse River. Beautiful sunrise and river view. The breakfast was nicely prepared in a welcoming dining area. Rooms are quiet and clean. Front desk staff were friendly and welcoming and assisted us with our dining requests. Exceptionally clean and well appointed rooms.

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Thank Birdlady1956
Locust Grove, Virginia
Reviewed 31 July 2016

Beautiful river view room. The rooms in the main building are dated. The bed frame had a piece of meal sticking out from it and I cut my foot on it. I reported it but it wasn't repaired since a double room I slept in the other bed the second night. I ate in the bar their happy hour special...

Review collected in partnership with DoubleTree by Hilton
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Thank Susan M
Raleigh, North Carolina
Reviewed 31 July 2016

The outside of the building was filthy, while waiting for the elevator the windows were covered with bugs and nastiness. The hallways were hotter than the outside which was over 90 degrees that day. The elevator floors were tile but smashed and held together with packing tape. There were screaming children in the pool until 11:30 at night, which hotel...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank richle2016
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Dear richle2016, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we’re working with our team to ensure the situations don’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity to...

Yorkville, Illinois
Reviewed 31 July 2016

Used to be a great place. Staff is wonderful but the hotel is motel 6! No hot water in some rooms. No cold in others. None of the ice machines work. Elevators and guest room hallways are outside hot as hell! Hilton better wake up!!!

Review collected in partnership with DoubleTree by Hilton
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1Thank Michael F
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Dear Michael F, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the maintenance issues encountered and we’re working with our team to ensure the situations don’t happen again. If you return to our area, we hope you’ll stay with us again and give us an...

Willow Spring, North Carolina
Reviewed 30 July 2016 via mobile

Just had to pack my bags and my family (wife and 8 year old soon) and I had to leave the hotel at 10:30 at night!! Over 20 people partying on our floor between several rooms! Had to call down to the check in desk 3 times due to no one answering the phone. This was after I had to...

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Thank chachiHolland
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Dear chachiHolland, I’m so sorry you experienced some noise issues during your stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their stay and special event. We regret you experienced a noise level that made your stay unpleasant. We hope you will give us another shot the next time...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more   less 

Additional Information about DoubleTree by Hilton Hotel New Bern Riverfront

Address: 100 Middle St, New Bern, NC 28560-2144 (Formerly Hilton New Bern/Riverfront )
Region: United States > North Carolina > North Carolina Coast > New Bern
Price Range: $162 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel New Bern Riverfront 3.5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Hotwire, Cancelon, Hotels.com, Orbitz, Travelocity, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your DoubleTree by Hilton Hotel New Bern Riverfront reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Bern/Riverfront Hotel New Bern
Sheraton New Bern
New Bern Sheraton
Hotel Style:
#4 Business Hotel in New Bern
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel New Bern Riverfront staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel New Bern Riverfront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the top floor with a small balcony as the view is the best part of this hotel. All other rooms have small windows.”
ThomasWilson, 21 Apr 2017 | Read review
“top floor has balcony”
donovanm579, 17 Apr 2017 | Read review
“5th floor has balconies with nice views, lower floors have better water pressure.”
Lets_Tacobout_it2, 5 Apr 2017 | Read review
“Get a room where the AC is working!”
WannaTravelMore, 15 Mar 2017 | Read review
“Avoid this hotel at all costs, there are NO good rooms. They need to upgrade heating cooling unit before people can stay in the rooms.”
  • Broken down phone lines
  • handicap bath tub. I had guarantee a king bed but got a double bed with handicap bathroom. Why?
KumarL1960, 26 Jan 2017 | Read review
5 of 5
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USD 145* /night
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Prices are for 1 room, 2 adults
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