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Holiday Inn Express Hotel & Suites Matthews East

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Holiday Inn Express Hotel & Suites Matthews East
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166 Reviews from our TripAdvisor Community

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Showing 166: English reviews
Raleigh, North Carolina
Reviewed 9 May 2016

Stayed here several times for business. Clean hotel, friendly staff and close to restaurants within walking distance. Consistency is a standard at this property and it shows. Breakfast bar is well stocked and there are many options for guests.

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1Thank Howard M
ManagerCLT, Guest Service Champion at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us . I am very pleased to hear that you enjoyed your stay! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Thank You Taylor W. Guest Service Champion

Charlotte, North Carolina
Reviewed 2 May 2016

Very courteous staff and was greeting with upmost respect upon entering lobby. Made sure all needs and revisions were met. Entering room the first thought that came to mind was how sharp and executive feeling the room was. Very clean, very convenient, and very comfortable. The class is in my view 5 star worthy

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1Thank 701dmb
ManagerCLT, Guest Service Champion at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Dear Guest, Wow! Thank you for your positive comments! I am so glad to hear that you enjoyed your stay with us! We do take pride in catering to out guests' needs the best way we can. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Thank You!...

Holly Springs, North Carolina
Reviewed 26 April 2016

We came in for a soccer tournament. I feel the price for the room was not worth it. Almost $300 for 2 nights, in a room without a refrigerator or microwave. I've stayed in motels with better amenities. When we tried to rent a refrigerator, there weren't enough available. Breakfast was ok. But if you like variety, this is not...

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Thank lamiapalla
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for missing the mark during your stay with us. Rest assured that these issues will discussed to ensure we can improve with every review as your comfort is our up most concern. We value your comments and welcome the opportunity to serve...

Gainesville, Georgia
Reviewed 26 April 2016

I stayed here for business and as usual, it's hard to find a bad HI Express. Nice staff. Good beds. Clean Room. Good breakfast. All you could ask for. I would recommend them to any others that might be staying in the area.

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Thank Tre' A
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Tonia B General Manager

Charleston, South Carolina
Reviewed 25 April 2016 via mobile

The staff was great Robert, Jennifer and Taylor at the desk!! the rooms were clean and the breakfast tasted great. Whenever I am back in the Area this will be my hotel of choice. Thank You all for a great stay! My 7 year old step son loved the pool and free breakfast.

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Thank Roblyn3
ManagerCLT, Guest Service Champion at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area! Thank You Taylor W. Guest Service Champion.

Cary, North Carolina
Reviewed 25 April 2016

We stayed in the hotel over the weekend and had a great experience. The hotel was clean and very nicely decorated. The staff was friendly and helpful. The only complaintI have was the shower was awful, bad water pressure.

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Thank juliapF6724VC
ManagerCLT, Guest Service Champion at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for your review. I am very happy that the staff was welcoming and accommodating and that you enjoyed your overall stay. However I am sorry to hear that you were not satisfied with the water pressure in the shower. This has been communicated to the maintenance staff. We hope we get the chance to welcome you back to...

Fayetteville, North Carolina
Reviewed 25 April 2016

I had a great experience with this hotel. The staff are very professional and will go out there way to make sure your comfortable. Tina at the front desk had exceptional customer service and accommodated my mother and I very well. We will always stay at this hotel when we Come to visit family. I forget to also mention the...

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Thank mtayegraham
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for all your kind words and recognition of the staff. Tina is a true asset to the hotel's performance in welcoming our guest, we are all thrilled that you found everything to your liken with each visit. Cleanliness and comfort are all words we want you to see over and over again. Give mom and big hug from...

Raleigh, North Carolina
Reviewed 19 April 2016

Great king suite. Bed very comfortable. Room very clean. Very accommodating in letting us check in early which allowed my boyfriend a place to hang out in and get ready for my son's wedding and be there on time. Enjoyed my stay. Would stay here again.

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Thank jsherman5958
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for your time in keeping a review for us! We are over the moon that you enjoyed your stay with us and cannot wait to see you again soon!

Winston Salem, North Carolina
Reviewed 14 April 2016

The fitness center had 2 broken machines and the treadmill is low quality and it made it hard to enjoy your work out. The coffee maker in the room was broken. The employee that was putting out the breakfast was not friendly. She looked right at me and no "good morning". I will not stay at this HIE again.

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Thank mobiledxs
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

I am truly sorry to hear of such a stay in out hotel! This is most certainly not the way we want you to view our service nor our facility. We are all very disappointed that we missed the mark during your stay with us and would love the opportunity to regain your trust in our hotel as well our...

Summerfield, North Carolina
Reviewed 29 February 2016 via mobile

I stayed here on business during a busy weekend when the Panthers were playing a playoff game. I expected crowds and a lot of noise as just about every room was booked. Breakfast was crowded, but I heard very little noise and I was able to get plenty of work done. The accommodations were quite good. Beds were comfortable as...

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Thank DrPac33
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

All you for feedback has absolutely wonderful. Thank you and we are are so happy that you found everything to your liken during you resent stay with us! The beds are quite comfortable and we are glad you agree. Thanks again for choosing the Holiday Inn Express Matthews as a stopping point during your travels, see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the New Holiday Inn Express & Suites Charlotte - Matthews, NC. We welcome you to stay economically smart, experience our comfortable accommodations, leading service, exceptional value & a 100% smoke free facility. We feature an indoor pool, 24-hour fitness & business center, free wire/less HSIA, 32 HDTV & free hot breakfast bar for all guest. Our Charlotte - Matthews hotel is located in Southeast Charlotte, NC, and major roads, I-485 & Hwy 74. We are near Carolina Courts & Extreme Ice Center. We are only minutes from Matthews, NC, & Monroe, NC. Uptown Charlotte is only 10 miles & Charlotte Douglas International Airport-CLT is located within twenty minutes of our hotel. Charlotte is the home of NASCAR. This Matthews hotel is only twenty miles away from Lowes Motor Speedway. Looking for something to do? We have many attractions such as Ice Skating, Carowinds, Carolina Panther Football, Charlotte Bobcats &Charlotte Soccer. Need a Charlotte Church? There are many nearby. We have many excellent restaurants only a few minutes away. We cater to many top companies in the area such as Harris Teeter, Family Dollar, Conbraco, BESAM, & Sunbelt Rentals. If you are traveling with a company & need a hotel in Matthews - Charlotte NC, we would be honored to host you. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Matthews East

Address: 9420 East Independence Blvd., Matthews, NC 28105
Region: United States > North Carolina > Matthews
Price Range: $126 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Matthews East 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Matthews East
Hotel Style:
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Matthews East staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Matthews East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if the elevator is working.”
  • Soft but supportive.
 of 5 bubbles 453micahc, 16 Nov 2016 | Read review
“Get on the top floor and on the end - that way you only have one neighbor”
 of 5 bubbles 206mrst, 6 Nov 2016 | Read review
“Skip the ground floor room near the side exit”
  • King room
  • King bath
 of 5 bubbles Traveler672, 19 Oct 2016 | Read review
“Ask for front facing room, 2nd floor or higher , but if you like they have 1st floor rooms.”
 of 5 bubbles mikea1949, 6 Sep 2016 | Read review
“Take back entrance to catch the light at the main four way stop and avoid traffic. First floor has higher ceilings at no additional charge.”
 of 5 bubbles 580deec, 15 Aug 2016 | Read review
5 of 5