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Hampton Inn Charlotte / Matthews

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Hampton Inn Charlotte \/ Matthews
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404 Reviews from our TripAdvisor Community

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Showing 401: English reviews
Franklin, United States
Reviewed 13 June 2016

The room was Ok but the this location was terrible if you want a good night of sleep. Constant traffic and sirens could be heard throughout the night. When it was time for breakfast I needed some Coffee and none was to be found in any coffee pot. I ask the front desk and they said check with the host....

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Helpful?
Thank Steven S
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The entire staff here at the Hampton Inn Charlotte/Matthews wants to extend our gratitude for reviewing our location on the TripAdvisor website. Customer feedback is vital to allow the team in Matthews to continually improve our operation. I will be sure to take your comments in to account and take another look at the cons you listed and what we...

Reviewed 7 June 2016

Hotel was nice and clean, bed was comfortable! Breakfast was good but lady working did not keep it stocked like she should have! Also the air conditioner in room really sucked! Pool was also dirty and not kept up!

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Thank Z2660TAashleyb
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The entire staff here at the Hampton Inn Charlotte/Matthews wants to extend our gratitude for reviewing our location on the TripAdvisor website. Customer feedback is vital to allow the team in Matthews to continually improve our operation. I will be sure to take your comments in to account and try to determine what was going on with the air conditioning...

Woodstock
Reviewed 4 June 2016

Great location- near many restaurants and shopping centers. Staff is friendly and helpful. Breakfast was good also. Overall good experience and recommend this hotel. I will definitely stay here next time I am in this area.

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Helpful?
Thank Elizabeth C
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the response through TripAdvisor. Our goal is to provide a consistent product with great service. Our staff goes out of there way to make your stay enjoyable. I will ensure that the entire staff is recognized and rewarded for their efforts to make your last visit memorable. I am proud to say that the Hampton Inn Charlotte-Matthews...

Austin, TX, United States
Reviewed 2 June 2016

This Hampton Inn has very nice rooms, very courteous, helpful, and professional staff. However, the "perk" of free breakfast does not match the cost of the accommodations. The breakfast choices were very limited and it was truly more of continental-style breakfast than full breakfast.

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Helpful?
Thank Angela A
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for taking the time to review the Hampton Inn Matthews on Tripadvisor. The staff was excited to hear you enjoyed your visit and that you found our location clean and convenient. I will ensure the staff is recognized for their helpfulness and professionalism. We just recently started serving the new hot breakfast and we are still fine tuning...

Princeton, New Jersey
Reviewed 1 June 2016 via mobile

We visit the Charlotte area annually to attend the NASCAR Coca-Cola 600. It is a family tradition that goes back 15 years. A very important part of that tradition is the Hampton Inn in Matthews which has been our hotel of choice for the last 6 years. We stay there for one simple reason, the staff treats us like valuable...

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Helpful?
Thank JackDu
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your wonderful response through Tripadvisor! Your review was one of the most complementary reviews we have ever recieved! It really made us happy to hear that you had a great stay! Thank you for choosing the Hampton Inn Charlotte/Matthews for your recent trip to our area. I will make sure that the staff is recognized...

Raleigh, North Carolina
Reviewed 29 May 2016

We stay at this Hampton Inn once or twice a year. They are very accommodating to our large group. We are always greeted wirh a smile when we arrive and sometimes by name during our stay. I definitely recommend this Hampton Inn!

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Helpful?
Thank Kimberly M
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the response through TripAdvisor. Our goal is to provide a consistent product with great service. Our staff goes out of there way to make your stay enjoyable. I will ensure that Taylor is recognized and rewarded for her efforts to make your last visit memorable. I am proud to say that the Hampton Inn Charlotte-Matthews has the...

Columbia, South Carolina
Reviewed 23 May 2016

Typical Hampton Inn. Room was clean, comfortable. Free breakfast was heat yourself items like scrambled eggs and breakfast sandwiches, not like others where breakfast is all prepared, all hot and much better. Hotel is close to many restaurants, Matthews, and just minutes from uptown Charlotte.

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Thank Dougal71
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the wonderful review through Tripadvisor. I will ensure the staff is aware of your review and we look forward to serving you again in the future. The Hampton Inn Matthews makes our loyal return guests a priority. These types of responses from our business travelers is what motivates the Hampton Inn Matthews to provide superior service to...

Lexington, North Carolina
Reviewed 18 May 2016

The staff in the hotel were very friendly, although due to the nature of our stay we checked in late and didn't deal with many employees. Rooms were clean and well maintained. However, the quality of the bed was rather poor. Hard mattress, and very small pillows especially for a king sized bed. We're talking square pillows less than a...

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Helpful?
Thank matthewa772
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The entire staff here at the Hampton Inn Charlotte/Matthews wants to extend our gratitude for reviewing our location on the TripAdvisor website. Customer feedback is vital to allow the team in Matthews to continually improve our operation. I will be sure to take your comments in to account and take another look at the cons you listed and what we...

Raleigh, United States
Reviewed 15 May 2016

Was disappointed with breakfast, so don't stay at this hotel if you're expecting a "normal complimentary breakfast"! Was expecting to have breakfast before heading out to morning meetings. They have a few frozen items to put in microwave and it wasn't edible. I don't eat cereal at home or want dry pastries. Room and bathroom was very clean. One uncomfortable...

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Helpful?
Thank Andrew W
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for taking the time to review the Hampton Inn Matthews on Tripadvisor. The staff was excited to hear you enjoyed your visit and that you found our location clean and convenient. Unfortunately, the hotel can not obtain a food permit from the local health department due to the limited size of the kitchen in the lobby. HIlton has...

Matthews, NC, United States
Reviewed 11 May 2016

I was extremely happy with my room and overall stay. The cleanliness of the room to the managers special the night I checked in. Honestly, one of my best overnights ever. The breakfast lacks a little luster but everything else made up for it.

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Helpful?
Thank Gabriel T
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the wonderful review through Trip advisor. I will ensure the staff is aware of your review and we look forward to serving you again in the future. The Hampton Inn Matthews makes our loyal return guests a priority. These types of responses from our business travelers is what motivates the Hampton Inn Matthews to provide superior service...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hampton Inn Charlotte / Matthews

Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105-2782
Region: United States > North Carolina > Matthews
Price Range: $117 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Charlotte / Matthews 3*
Number of rooms: 91
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Also Known As:
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn
Hotel Style:
#2 Family Hotel in Matthews
#4 Business Hotel in Matthews
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Questions & Answers

Questions? Get answers from Hampton Inn Charlotte / Matthews staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tough call on a room choice, you're between a heavily traveled room and a bus terminal”
 of 5 bubbles tomdP2717CJ, 3 Nov 2016 | Read review
“I was right near the elevators”
 of 5 bubbles bobbyr706, 25 Aug 2016 | Read review
“All consistant”
 of 5 bubbles b0b909, 20 Jan 2016 | Read review
“Choose even-numbered rooms to be away from traffic noise”
 of 5 bubbles SCoaster, 23 Oct 2015 | Read review
“Choose a room on the back side of the hotel if you plan to sleep past 7am, the garbage truck comes early.”
 of 5 bubbles robertdN1449HM, 28 Apr 2015 | Read review
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