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Quality Inn & Suites

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276 Reviews from our TripAdvisor Community

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Showing 274: English reviews
Honea Path, South Carolina
Reviewed 4 May 2016

I had a horrible experience. After checking into the hotel, I noticed some "sketchy" individuals lurking outside the area where the attendant told me to access my room. Upon getting to the room, I immediately noticed it was UNCLEAN. I picked up the phone to contact the front desk, but the phone didn't even work! After digging out my cell...

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Helpful?
Thank dep113
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to review your stay at our hotel. I sincerely apologize for the experience of walking into a dirty room, that is not the norm for us. I have also had my maintenance replace the air conditioner and phone in the room. The experience you had was not acceptable and I ask that...

Salem, Virginia
Reviewed 3 May 2016

The room was clean. The beds were comfortable. The staff was very nice. The TV would sometimes cut on and off. The location had a lot of traffic but we just did a u turn to get to our destinations. I would stay there again if in the area.

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Helpful?
Thank Tammy M
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for choosing us for your weekend getaway! And thank you more for taking the time to write a review of your stay. Yes, the traffic can get a little thick sometimes but there is so much to do in the area! I apologize for the tv and have looked into it and had my maintenance replace...

Robbins, North Carolina
Reviewed 1 May 2016

I have been staying here sense February and the service I got is great and the rooms are always clean and are at a great price. I would recommend staying here to everyone who travels for work or pleasure. ..every thing can be reached with in 30 min of the hotel

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Helpful?
Thank michael_scott417
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so completely for the great review you have taken the time out of your schedule to share! We strive to make our guests feel as comfortable as possible and it feels great to hear when it is appreciated. We understand that being on the road so long can be very taxing and are happy that you...

Jerome, Idaho
Reviewed 28 April 2016

My stay was average but the desk personal are doing a great job, this just one of the reason I Choose this motel . They have a great breakfast and over all it is clean and a frendly. The rooms could be in better conditions but over all it is s great place to stay .

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Helpful?
Thank Dennis C
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Greetings, valued guest! Thank you so much for giving a moment of your time to give a review of your last stay! I am happy the staff is taking care of you with their signature service and hope you come back and check out all the new things we have coming very soon! As always, we value all...

Canberra
Reviewed 27 April 2016

The staff on the front desk were very friendly and helpful which I always appreciate after a big day on the road. Our rooms were clean and spacious and more than satisfactory. The bathroom was also spotlessly clean and had everything that I needed. Gratitude for a great night's sleep. The wi-fi was excellent.

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Helpful?
Thank Tavishi M
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for taking the time out to give such a generous review! I am so pleased that you have consistently found a comfortable and dependable "home away from home". We look forward to being able to shine for you on your next visit! Thank you again! Warmest Regards,

west virginia
Reviewed 26 April 2016

I travelled to Charlotte with my daughter and two granddaughters to attend my dad's funeral. On the first flush, the toilet overflowed. We reported this to the front desk. We were told that there was no one in maintenance available. We were given four extra towels to mop up the water. One of the towels was rust stained. My daughter...

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Helpful?
Thank Roslyn C
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, I thank you for your review and I want to apologize for the experience you had with us. I want you to know that I have spoken with all that was involved in this matter and would love it if you would call me and give me a chance to make this right for you. Again, I apologize...

Matthews, North Carolina
Reviewed 23 April 2016

I return again and again because of the friendly staff. Whether I arrive late night or need directions, the hostesses provide smiles and service. The housekeeping staff are helpful and thorough. The price is right and the rewards program is comparable. The breakfast bar is fresh and hot with a family like environment. I'm coming back!

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Helpful?
Thank travelinurse2016
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, It warms the heart to hear such kind words being used in a review of our hotel! It lets us know we are making a difference and is what we aim for. Having such great guests, as yourself, makes it all worthwhile. We look forward to continuing hitting the mark for you and hope you will continue to...

homosassa, United States
Reviewed 20 April 2016

Stayed in newer building. Very nice room, clean and comfortable. Good breakfast, lots to choose from. Lots of choices to eat close by. Would stay here again if in the area as we visited with friend for the evening as we traveled north.

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Helpful?
Thank Sharon B
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We thank you wholeheartedly for the time you have taken to write this review. Thank you as well for your kind words about our hotel and staff. It is always great to hear about the things that we are doing right and how we have made our guests comfortable. We look forward to serving your hotel needs in...

Port Saint Lucie, Florida
Reviewed 19 April 2016

I showed up way early around 12:30 on a Sunday and requested an early check in. At first they were not sure if they had anything available but after another minute or so they found a room to meet my reservation. The room was clean and the hotel WiFi was pretty good even though I was about as far away...

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Helpful?
Thank J M
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so very much for the time you have taken to write this review of your recent stay with us. I am pleased that Zhane was able to take care of you with her signature service! Our beds, however, are a brand requirement from Choice. I'm sorry it was too soft for you. We try to make...

Reviewed 18 April 2016

Room was good, breakfast was great. Liked the snack bags to take with, that is a really good idea. Check in time was a little late. I arrived at noon and had to wait several hour for my room. I think they need to allow animals, I had my little dog with me but she was not allowed to stay....

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Helpful?
Thank Petra T
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for taking out the time to write a review of your stay with us. We definitely appreciate your suggestions as the hotel traveler is constantly changing and we would like to keep up with that change. We would like to make as many comfortable as possible so we will speak with our owners on...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Our Award winning 96 room interior hotel with 26 exterior room options is located in Stallings NC a suburb of Matthews and Indian Trail NC off I-74 and I-485 on the interchange of the new Monroe Bypass. You will find the Quality Inn & Suites Stallings / Matthews 12 miles from the center of Uptown Charlotte in Union County (6.75% tax) on the boarder of Mecklenburg County (15.25%tax) Popular to the wide range of sporting hotspots we are also a short distance from the growing Charlotte Monroe Executive Airport (KEQY) A proud host to a quickly growing sports youth market we are surrounded by recreational fields Matthews Sportsplex home to FC Barcelona, Ruggerfest, World Series Youth Lacrosse and CSA Charlotte Invitational and are the closest hotel to Carolina Courts, Extreme Ice Center, Edna Love Park and Crooked Creek Baseball Fields Finding things to do is never hard. Home to where Racing lives visit the NASCAR Hall of Fame, watch our NFC Champions the Carolina Panthers at Bank of America Stadium, you can also catch a concert or Charlotte Hornets Basketball game at Spectrum Arena/Timewarner Cable Arena. Southern Festivals and Arts are plenty see what is happening at Charlottes Got A lot Popular amenities to our hotel are our complimentary Hot Buffet Breakfast, Choice Reward Points and High Speed Internet. Do not forget as you enjoy these amenities that you are also welcome to enjoy our outdoor pool and Fitness Center. Meeting with Family and friends or hosting a meeting, call our team we would be happy to offer you our meeting room space. ... more   less 

Additional Information about Quality Inn & Suites

Address: 13470 E Independence Blvd, Matthews, NC 28105
Region: United States > North Carolina > Matthews
Price Range: $85 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Quality Inn And Suites
Quality Hotel Matthews
Holiday Inn Matthews
Matthews Holiday Inn
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
4 questions
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in one of the inside rooms, not the outside rooms.”
 of 5 bubbles 348lanab, 6 Nov 2016 | Read review
“Ask for microwave & refrigerator, if you need.”
 of 5 bubbles travelinurse2016, 28 Oct 2016 | Read review
“We could have used a refrigerator but ice was good.”
 of 5 bubbles N8258YAkarens, 25 Oct 2016 | Read review
“It would be nice if some of the furnishings were updated/repaired in the rooms. The lobby and breakfast area was very nice, but the room left a little lacking. The lamps were spotted with rust, and the door didn't line up to close correctly.”
 of 5 bubbles calebbrittanyw, 22 Oct 2016 | Read review
“Ask for an upper floor room away from the road.”
 of 5 bubbles MelandVic, 5 Sep 2016 | Read review
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