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Quality Inn & Suites

364 reviews
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Traveller (44)
Room & Suite (42)
Dining (6)
Overview
  • Excellent48%
  • Very good24%
  • Average11%
  • Poor8%
  • Terrible9%
Travellers talk about
“room was clean”(33 reviews)
“front desk”(54 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (364)Write a Review
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Traveller rating
169
87
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33
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LanguageEnglish
169
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43
30
33
Show reviews that mention
All reviewsroom was cleanfront deskroad constructiongreat staybreakfast areawafflesfree breakfastbreakfast was excellentstaff was very friendlyexceeded my expectationsthe young ladywould stay here againchecking outa nice place to staywaffle makersausagecharlotte
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51 - 55 of 362 reviews
Reviewed 30 May 2017

Cleaning of room was super. Condition of Room furniture like the TV Stand (paint peeling off) and Swivell chair (It looks very raggi and old) was in very poor condition. They could be changed. Otherwise room was perfect for our needs.More

Review collected in partnership with this hotel
Thank colonmejias12
Response from AAHarvey, Manager at Quality Inn & SuitesResponded 31 May 2017

Dear Traveler, Thank you for taking the time to provide us feedback on your stay here with us. We are glad to hear you found our rooms clean comfortable. We have a process in place to fix these wear and tear items in each of...More

Reviewed 30 May 2017

The staff was wonderful. Breakfast was the nice standard free Quality Inn hot buffet with healthy choices. I just prefer to have an interior room with a mini-fridge and even possibly a microwave. Since I was in town for only one night, it was definitely...More

Review collected in partnership with this hotel
Thank cindyfR3160IX
Response from AAHarvey, General Manager at Quality Inn & SuitesResponded 30 May 2017

Dear Traveler, Thank you for taking the time to review your stay here at our property. We are so happy to hear that you enjoyed your time here with us. We understand that sometimes not having the mini fridge or even a microwave may be...More

Reviewed 22 May 2017

I have never went to hotel and didn't receive a microwave or refrigerator and no one cared or checked up on the siutation, bad business, will not stay here ever again and this was my 11 year anniversaryMore

Review collected in partnership with this hotel
1  Thank terrellreid800
Response from AAHarvey, Owner at Quality Inn & SuitesResponded 24 May 2017

Dear Traveler, Thank you for taking the time to review our property and your stay with us. I am sorry to hear that not having these items in your room was an inconvenience. While majority of our rooms do have them we do still have...More

Reviewed 17 May 2017

As far as a Quality Inn,goes this is a very nice one. It may be older and construction around but the rooms are clean and comfortable. This is my 2nd time staying here and both times were pleasant. I had friends who could not stay...More

Thank 771christym
Response from MiReed, Owner at Quality Inn & SuitesResponded 19 May 2017

Dear Traveler, Thank you so much for taking the time to give us such an awesome review. We are excited to hear that you found your stay here at our property enjoyable despite the construction. Our hotel has been around for quite some time and...More

Reviewed 16 May 2017

I was a guest for 4 nights. Not once was the room cleaned. There were roaches in the stairwell. I had to put my own garbage out twice, and was not even given replacement bags. The air conditioner in the room leaked creating a wet...More

Review collected in partnership with this hotel
Thank Mary Ellen B
Response from MiReed, Manager at Quality Inn & SuitesResponded 16 May 2017

Dear Traveler, Thank you for your time and your review of our property. I am unhappy to hear that you had this type of experience during your stay. Our housekeeping staff works daily to ensure our guest as well as our hotel is taken care...More

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About
Amenities
Top amenities
Free Parking
Pool
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Things to do
Pool
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 71 - USD 136 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 71 - USD 136 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (44)
Room & Suite (42)
Dining (6)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
MaryAnnDo
11 February 2017|
Answer
Response from Judith A D | Reviewed this property |
I do not live in the area but there is a High school- David W. Butler High School at 1810 Matthews-mint Hill Road, Matthews, NC 28105 It appears to be less than 5 miles from the hotel. You probably could contact the hotel... More
0
Votes
kf4ypf
18 January 2017|
AnswerShow all 2 answers
Response from AAHarvey | Property representative |
Hello kf4ypf, Thank you for reaching out to us regarding a discount for your husband. We appreciate what he sacrifices for our country. We would love to work with you in making his trip home special. Please call me... More
0
Votes
Inisha R
5 September 2016|
AnswerShow all 2 answers
Response from PepsiPrincess | Reviewed this property |
Most budget friendly chain brand hotels have a 21 years old policy. Higher quality hotels typically say 25 years old and older. Find independent, privately owned hotels that are not part of a national or international chain... More
0
Votes
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12
Room Tips
"Updated, locks, curtains, lamps, rugs, cleaning supplies, shower head, toilet seat, and phone. Just a pure..."
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"Current construction makes access particularly tricky"
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"keep smokers away from out side rooms in hotel because smoke comes in. elevated toliet seats."
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"Furniture is beat up. Housekeeping will wake u up!!!"
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