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Quality Inn & Suites

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291 Reviews from our TripAdvisor Community

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Showing 289: English reviews
Awendaw, South Carolina
Reviewed 17 July 2016

I enjoyed the cleanliness and quietness of the room. The price of the room is very convenient for the training trip. It is also very convenient to the college which is very helpful. Hopefully the construction will not get to overwhelming in the months to come. Thank you

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Helpful?
Thank krj2471
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for taking the time to write such a great review of your stay with us! We value our housekeeping staff and the great work they do. So far the construction has not been too bad and we look forward to all the new and exciting changes to our area of Charlotte. We also look...

North Carolina
Reviewed 2 July 2016

Basic hotel room, no bells, no magic pixie dust. Clean and quiet. Would like to see an early check-in consideration for out of town people instead of sticking to the 3pm check in requirement. That was a bummer. Overall ...nice!

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Thank PepsiPrincess
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for the time you have taken to write a review of your stay with us! We know that your time is precious and really appreciate your input. I know that it can be a little arduous to be on the road and then have to wait for a room. However, we are a hotel that sells...

Reviewed 30 June 2016 via mobile

My husband and I came from VA for a job interview. My father had booked the room online with his choice points. Checking in and out was a breeze. We arrived to our room (king bed with couch and desk.) To be a non smoking room, it kind of smelled of smoke BUT the smell faded quickly. Went to the...

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Helpful?
Thank go4me77
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to write a review of your stay with us! We always try to make checking in and out as simple as possible because we know you have so many other things to do! I have spoken with my maintenance and breakfast staff so as not to drop the ball on those items...

Sky Valley, Georgia
Reviewed 21 June 2016

We have stayed at this facility before and it has become the only place we stay in the suburban Charlotte area. The staff is always friendly and welcoming. This trip was no exception. Staff really goes out of their way to make you feel at home and always offer to help you in any way they can. I look forward...

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Thank VikingPrincess57
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for your great review of your stay with us! We value all our guests are so pleased when you are pleased! It is our aim. I am happy my staff took care of you with their Signature Service and look forward to being able to serve you again in the near future! Warmest Regards,

Columbus, Ohio
Reviewed 20 June 2016

I have been a member of Choice Hotels rewards for a number of years, had this been my first experience there would never have been a second chance. The room was disgusting, the property is difficult to get into and out of, the staff at best is indifferent, and some just plain rude. When you address them on the issues...

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Thank bryab2016
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to write your review of your stay with us! I apologize for the inconsistencies of your stay. Please give me a call directly so we can discuss what happened and what I can do to make this right. I look forward to your call. Warmest Regards,

Reviewed 12 June 2016 via mobile

I stayed at this particular hotel overnight while attending a conference in the Charlotte area. I had to check in late (around 11:30pm) and got into my room with relative ease. Once I got in the room and got settled, was when issues came up with my accommodations. I went to use the bathroom to discover that the toilet was...

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Helpful?
Thank Matthew H
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for the time you took to write this review of your stay! You are so right in the fact that those issues should not have happened. We value feedback and criticisms so that we can sharpen our skills and make sure we do not miss the mark like that again. I would hope that...

Summerville, South Carolina
Reviewed 7 June 2016

This was the second time I stayed at this hotel for a basketball tournament. I felt my first visit was better than this stay. I also convinced the basketball team to stay at the hotel which was a mistake because the service given to the team was not good. The rooms were not prepared for the team and their reservation...

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Thank Kim S
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to write a review of your stay with us! I appreciate your honesty and candor. I have spoken with my executive housekeeper as to the service of your room and I sincerely apologize that you had that experience here. I hope that when you come back to the area you give me...

coshocton
Reviewed 7 June 2016

The room was quite comfortable. The temperature was easily maintained. The motel was quiet through the night. We never disturbed during our stay. The staff was friendly and efficient. We were wll pleased with our stay in this establishment.

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Thank hgcunningham
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, It is always great to hear when we have another satisfied guest. It is what we strive for daily. I'd like to thank you for taking the time to let us and others know how you enjoyed your stay! I hope that you will consider us the next time you are in the area. Warmest Regards,

Catawba
Reviewed 3 June 2016

Every time I come into town I book my stay with Quality Inn & Suites. Really, I book all my Hotels with Choice Hotels. Quality Inn is 1 of 3 hotels with Choice I will stay in. If you want Friendly clean & affordable prices, book your stay with QUALITY INN & SUITES!

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Thank garycrabtree1958
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, I thank you so much for taking the time to write such a great review of your stay with us. It is great to have such brand loyalty! I assume you are a Choice Privileges member, if not then we can have you enrolled in a jiffy and enjoying the benefits immediately. We look forward to serving your...

Clinton, Tennessee
Reviewed 31 May 2016

The room was clean and smoke free. The amenities in the room were a little outdated. The overall layout of the hotel was strange. The second section was detached from the first and you had to walk outside and a good distance to the front to the breakfast area. Overall good room, but a little overpriced.

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Thank tennbama3337
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, I truly appreciate the time you have taken to write this review of your stay with us. Thank you so much! I am happy that you were pleased with your accommodation. Yes, the addition to our hotel does seem a little different at first but has it's safety benefits. We hope you try us again whenever you are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our Award winning 96 room interior hotel with 26 exterior room options is located in Stallings NC a suburb of Matthews and Indian Trail NC off I-74 and I-485 on the interchange of the new Monroe Bypass. You will find the Quality Inn & Suites Stallings / Matthews 12 miles from the center of Uptown Charlotte in Union County (6.75% tax) on the boarder of Mecklenburg County (15.25%tax) Popular to the wide range of sporting hotspots we are also a short distance from the growing Charlotte Monroe Executive Airport (KEQY) A proud host to a quickly growing sports youth market we are surrounded by recreational fields Matthews Sportsplex home to FC Barcelona, Ruggerfest, World Series Youth Lacrosse and CSA Charlotte Invitational and are the closest hotel to Carolina Courts, Extreme Ice Center, Edna Love Park and Crooked Creek Baseball Fields Finding things to do is never hard. Home to where Racing lives visit the NASCAR Hall of Fame, watch our NFC Champions the Carolina Panthers at Bank of America Stadium, you can also catch a concert or Charlotte Hornets Basketball game at Spectrum Arena/Timewarner Cable Arena. Southern Festivals and Arts are plenty see what is happening at Charlottes Got A lot Popular amenities to our hotel are our complimentary Hot Buffet Breakfast, Choice Reward Points and High Speed Internet. Do not forget as you enjoy these amenities that you are also welcome to enjoy our outdoor pool and Fitness Center. Meeting with Family and friends or hosting a meeting, call our team we would be happy to offer you our meeting room space. ... more   less 

Additional Information about Quality Inn & Suites

Address: 13470 E Independence Blvd, Matthews, NC 28105-4958
Region: United States > North Carolina > Matthews
Price Range: $92 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Quality Hotel Matthews
Quality Inn And Suites
Holiday Inn Matthews
Matthews Holiday Inn
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“be careful finding the entrance and exit”
 of 5 bubbles pittmanreporting, 4 Feb 2017 | Read review
“Ask for something in the expansion at the back, it's the newer part of the hotel.”
 of 5 bubbles 939andreat, 23 Jan 2017 | Read review
“The jaquzzie was cleaner, I went out to get more cleaner to sterilize and really clean. It has hair in it.”
 of 5 bubbles 599peggys, 6 Jan 2017 | Read review
“This hotel has LONG halls. Try to get a room not at the end of a hall.”
 of 5 bubbles 609nikb, 28 Dec 2016 | Read review
“Stay in one of the inside rooms, not the outside rooms.”
 of 5 bubbles 348lanab, 6 Nov 2016 | Read review
5 of 5