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Quality Inn & Suites

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Traveller (54)
Room & Suite (44)
Dining (6)
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Overview
  • Excellent49%
  • Very good25%
  • Average11%
  • Poor7%
  • Terrible8%
Travellers talk about
“room was clean”(35 reviews)
“front desk”(54 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Reviews (379)
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LanguageEnglish
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All reviewsroom was cleanfront deskroad constructionwafflesbreakfast areafree breakfaststaff was very friendlyexcellent staywould stay here againthe young ladychecking outa nice place to staygreat breakfastsausagewaffle makercharlotteqi
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41 - 45 of 377 reviews
Reviewed 2 September 2017

The rooms were nice and large, but the cleanliness had a lot to be desired! The bathroom was dirty and the entryway and breakfast area had dirty floors. When I told the manager, he wrote it down and hopefully will do something about it!More

Review collected in partnership with this hotel
Thank Ronda M
Response from AAHarvey, Manager at Quality Inn & SuitesResponded 8 September 2017

Dear Traveler, We would like to thank you for taking the time to review your recent stay with us. Your review and feedback is very important to assure that our service and quality meets up to the exceptions of our guests. I was the one...More

Reviewed 31 August 2017

Staff hired needs to go through more screening before hiring and they need to know you don't enter a room with a "Do Not Disturb" on the door. This shows no respect for customers not including the security issues. We were also never given the...More

Review collected in partnership with this hotel
Thank Michelle R
Response from AAHarvey, Manager at Quality Inn & SuitesResponded 1 September 2017

Dear Traveler, Allow me to apologize on behalf of my staff for failing to meet your exception on your recent stay with us. As part of our hiring process, a thorough screening is a requirement for all our new hire employees. Your inconvenience you encounter...More

Reviewed 26 August 2017

Overall the room was clean and service was good. However construction of highway made it very difficult to get in and out of the property. The pool was not in a position to be utilized because of the construction.More

Review collected in partnership with this hotel
Thank lekendrick
Response from AAHarvey, Manager at Quality Inn & SuitesResponded 28 August 2017

Dear traveler, Thank you for taking the time to review your recent stay with us. We are unhappy to hear that the construction project by NCDOT caused some inconvenience while staying with us. We are hoping and very eager this construction would soon so that...More

Reviewed 24 August 2017

this hotel was in terrible shape. The staff was nice, and tried to help when I complained about no hot water but it was too late. The hotel was really dirty and the breakfast wasn't good either. I would definitely look for somewhere else to...More

Review collected in partnership with this hotel
Thank heidibri534
Response from AAHarvey, Manager at Quality Inn & SuitesResponded 30 August 2017

Dear Traveler, We would like to thank you for review on your recent stay with us. Allow me to apologize on behalf of the hotel for not exceeding your expectation while staying with us. I have taken the inconvenience you had at the hotel to...More

Reviewed 23 August 2017

I booked this room online and when I arrived I was shocked at the condition of the facility. There was construction going on right in front, completely obscuring the entrance. Once in, safety was my most major concern. I opted to find another hotel, despite...More

Review collected in partnership with this hotel
Thank RuthAnn K
Response from AAHarvey, Manager at Quality Inn & SuitesResponded 23 August 2017

Dear Traveler, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. We take your safety as a priority and can assure you that safety should never be a concern to you during your stay...More

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About
Amenities
Top amenities
Free Parking
Pool
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 66 - USD 102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Matthews
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 66 - USD 102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Matthews
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (54)
Room & Suite (44)
Dining (6)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Questions & Answers
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MaryAnnDo
11 February 2017|
Answer
Response from Judith A D | Reviewed this property |
I do not live in the area but there is a High school- David W. Butler High School at 1810 Matthews-mint Hill Road, Matthews, NC 28105 It appears to be less than 5 miles from the hotel. You probably could contact the hotel... More
0
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kf4ypf
18 January 2017|
AnswerShow all 2 answers
Response from AAHarvey | Property representative |
Hello kf4ypf, Thank you for reaching out to us regarding a discount for your husband. We appreciate what he sacrifices for our country. We would love to work with you in making his trip home special. Please call me... More
0
Votes
Inisha R
5 September 2016|
AnswerShow all 2 answers
Response from PepsiPrincess | Reviewed this property |
Most budget friendly chain brand hotels have a 21 years old policy. Higher quality hotels typically say 25 years old and older. Find independent, privately owned hotels that are not part of a national or international chain... More
0
Votes
Room Tips
"Rooms father away from the highway construction might be quieter (not an issue for us)"
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"Get new mattress’s"
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"Ask for a 2nd floor room in the newer side. I don't like being on the ground floor."
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"Beds were hard and pillows overly soft. Otherwise, very satisfied!!"
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