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Quality Inn & Suites

QualityInnUSD 66*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 80*
USD 66*
Great Deal
USD 74*
USD 80*
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Quality Inn & Suites
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312 Reviews from our TripAdvisor Community

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Showing 310: English reviews
Baltimore, Maryland
Reviewed 27 November 2016

Older but Nice facility, pleasant staff. Road construction makes access a little difficult. Parking can be difficult due to many long pickup trucks and large SUVs that make entering and exiting space more difficult both to see other vehicles and to turn into or out of the spaces since parking is on both sides.

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Helpful?
Thank johnfU9707ZR
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to give us your feedback on your stay. We are very pleased to hear you enjoyed our hotel and its staff. While the construction can be a bit of a pain we are glad it did not cause a sour taste about our hotel. We hope you and your family had a...

Charlotte, North Carolina
Reviewed 7 November 2016

Bad smell in bathroom, floor was very slick. You could see your foot print on the floor. Didn't feel very clean using the bathroom and shower/tub. Don't know if I would stay there again or even recommend friends or family to stay there either. Hair was also in the tub

Review collected in partnership with this hotel
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Helpful?
Thank Sabrina W
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time to write such a detailed review. All your comments are essential to educating staff about good and bad service. We ensure your feedback will be given to all. Furthermore, I will personally supervise that all your complaints are addressed and that everything will be in order on your next visit. We look...

Sevierville, Tennessee
Reviewed 7 November 2016

Was in Matthews from Thursday night through Sunday. Hotel was quite comfortable. Staff was great, breakfast satisfying. Liked the free USA Todays. Access wasn't the best for where I needed to be each day. Crossing Independence from the hotel was a nightmare. Hotel sort of in a construction zone at the moment. Room was very comfortable and spacious. Could hear...

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Helpful?
Thank Lana B
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope your next visit is just around the corner and that you think of us. Hope to see you soon!!

Reviewed 6 November 2016 via mobile

Was looking forward to staying here... but was really disappointed with the rooms condition upon arrival. The office chair looked like it had been attacked by a dog on bath salts. The tub was severely scratched. None of the electrical outlets worked properly. The mini fridge sounded like a washing machine and the ice was left over from 1874. There...

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Helpful?
Thank Meg R
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that all these issues have been passed on to our concerned staff in efforts to make this room better. Despite these issues, we do hope to be able to welcome you back anytime...

Matthews, North Carolina
Reviewed 29 October 2016

The front desk staff are friendy and informative. I have stayed here 20+ nights in the past month with no problems. The rooms have older furniture but the bathrooms are being updated. Things are clean and the price is right!

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Helpful?
Thank travelinurse2016
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time out to review your stay at our property. Our staff is ecstatic to hear that you have continued to stay with us and continued to enjoy our services. Our staff strives to give guest like you a positive view of our property so that any time they are in this area they...

Lansing, Michigan
Reviewed 27 October 2016

Great stay. Traffic around the hotel is pretty heavy. Staff was friendly and housekeepers were nice. No matter what door you entered it always smelled clean and fresh. Don't know if it was a spray or a cleaner but you know the place is smelling good. Breakfast was good just your typical hotel breakfast. The bed was super comfortable!

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Helpful?
Thank pietchaka
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for taking your time out to give this positive review of our property. Our staff does a very good job daily on the cleaning in our hotel to be sure that each guest feels comfortable and is able to relax during their stay. We like to think of ourselves as your family while your...

Wheaton, Illinois
Reviewed 25 October 2016

Good night's sleep! Friendly personnel Nice to see our name on the board. Good complete breakfast. Convenient location to major highways and shops. Was economical and clean. We would definitely stay here again.

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Helpful?
Thank N8258YAkarens
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We are so excited to see your wonderful review on our property. We use our welcome board to ensure all guest feel special and know that we appreciate their business. Our staff aims to make all of our guest feel at home and welcome. We are very glad that every aspect of your stay was enjoyable and we...

Monroe, Ohio
Reviewed 23 October 2016

We booked this specific hotel because we got a good deal on the room. Other local hotels were much too pricey. We weren't aware that the rooms faced the outdoors, instead of being interior rooms. So, that was out least favorite feature. But the room was clean, and served its purpose. Breakfast was nice, and the staff was very polite.

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Helpful?
Thank Caleb-Brittany W
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We appreciate your time and such a positive review. We are glad to know that our rooms were comfortable and clean. As a reference we do have both interior and exterior rooms upon request and availability we are able to switch your room to which ever you prefer. We do hope that you come to the area again...

New Hampshire
Reviewed 22 October 2016

We recently spent 5 nights at this hotel under stressful circumstances. My father-in-law was dying and we are from out of town. The front desk staff was exceptionally caring and compassionate in all our dealings with them. I want to give a special call out to Kenyetta. She was at the front desk most of the times we had questions...

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Helpful?
Thank Ralph M
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for this amazing review. Although we are sad to know the circumstances of your stay we are glad you chose to spend your time here at our hotel. Kenyetta is a big aspect to our staff and we are very pleased to understand she was exceptionally helpful. I do understand your concerns and glad...

Anchorage, Alaska
Reviewed 27 September 2016 via mobile

I have been to all kinds of hotels and motels around the world. I never had any hit and run cases. I checked in at this motel with my family, the room was ok and service was fine as well. Everything was fine until my car got hit in the parking lot. Someone just hit my car at the parking...

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Helpful?
Thank Rain Y
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to review your stay at our hotel. We are pleased that you found our room and staff service well to your liking. We appreciate you expressing your approval. As for the damage to your car, I was under the understanding that it was the driver of the bus that transported a sports...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Our Award winning 96 room interior hotel with 26 exterior room options is located in Stallings NC a suburb of Matthews and Indian Trail NC off I-74 and I-485 on the interchange of the new Monroe Bypass. You will find the Quality Inn & Suites Stallings / Matthews 12 miles from the center of Uptown Charlotte in Union County (6.75% tax) on the boarder of Mecklenburg County (15.25%tax) Popular to the wide range of sporting hotspots we are also a short distance from the growing Charlotte Monroe Executive Airport (KEQY) A proud host to a quickly growing sports youth market we are surrounded by recreational fields Matthews Sportsplex home to FC Barcelona, Ruggerfest, World Series Youth Lacrosse and CSA Charlotte Invitational and are the closest hotel to Carolina Courts, Extreme Ice Center, Edna Love Park and Crooked Creek Baseball Fields Finding things to do is never hard. Home to where Racing lives visit the NASCAR Hall of Fame, watch our NFC Champions the Carolina Panthers at Bank of America Stadium, you can also catch a concert or Charlotte Hornets Basketball game at Spectrum Arena/Timewarner Cable Arena. Southern Festivals and Arts are plenty see what is happening at Charlottes Got A lot Popular amenities to our hotel are our complimentary Hot Buffet Breakfast, Choice Reward Points and High Speed Internet. Do not forget as you enjoy these amenities that you are also welcome to enjoy our outdoor pool and Fitness Center. Meeting with Family and friends or hosting a meeting, call our team we would be happy to offer you our meeting room space. ... more   less 

Additional Information about Quality Inn & Suites

Address: 13470 E Independence Blvd, Matthews, NC 28105-4958
Region: United States > North Carolina > Matthews
Price Range: $99 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Choice Hotels, Hotwire, Travelocity, Priceline, Cancelon, TripOnline SA and HotelQuickly so you can book your Quality Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel Matthews
Quality Inn And Suites
Holiday Inn Matthews
Matthews Holiday Inn
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
6 questions
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Clean and low cost”
771christym, 16 May 2017 | Read review
“I left no tip because I received no services”
, 15 May 2017 | Read review
“I like good service. I get it here.”
U1701WJthomask, 30 Mar 2017 | Read review
“Get one in the newer section that has three floors. Hate to see what the older rooms look like!”
  • Window would not close all the way
  • Ragged chair
michaelkG8892QA, 29 Mar 2017 | Read review
“be careful finding the entrance and exit”
pittmanreporting, 4 Feb 2017 | Read review
5 of 5
QualityInn
USD 66* /night
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Booking.comUSD 74
Orbitz.comUSD 80
Hotwire.comUSD 80
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*Disclaimer
Prices are for 1 room, 2 adults
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