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All reviews front desk nice hotel pancakes road noise room was clean the breakfast area sausage would definitely stay here again the check in process an overnight stay nice breakfast hot breakfast training center quality inn interstate charlotte lady
I stayed in 2 different “remodeled updated” rooms. I’ve never seen such horrible remodel work done. Rooms were not clean, smelled musty, hairs on beds and all over bathroom floor, vents were nasty and hadn’t been cleaned in years. Bathroom vents don’t work. Toilet seats...More
1 Thank Roam376861
Response from IHGService, Guest Relations Manager at Holiday Inn Express Kings MountainResponded 4 weeks ago
Welcome back, and thanks for choosing us again! I'm very sorry though that you didn't fully enjoy your stay this time because of issues with the quality of the renovations we've done and the overall cleanliness of your room. I already alerted our...More
Great location just off interstate. Other than when we were swimming, we could not hear the freeway noise. We were greeted with a friendly smile from the front desk gal. (can't remember her name, but she was celebrating her 4th anniversary). She was great at...More
Even through renovations this hotel was great. Staff very accommodating, room very clean, internet great and breakfast good. Had an extremely busy work night and the staff helped me get faxes out and copies made. Great customer service that you do not see very often...More
1 night stay recently on rewards nights as I was travelling through the area.
Came in late but service at front desk was still good. Rooms are well equipped and have all amenities. WIFI is good and breakfast is included.
It was a late arrival...More
One would think, at least I would think, that a person with the highest rewards status with IHG would get a remodeled room, but I guess not. Not even a mention of my hundreds of nights stays with IHG. Stained rug. The smell of cigarettes....More