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Candlewood Suites Jacksonville

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Traveller (48)
Room & Suite (19)
Pool & Beach (1)

About

Location
Cleanliness
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Value
At Candlewood Suites Jacksonville, NC, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high speed Internet. Candlewood Suites Jacksonville, NC is within walking distance of many local favorite restaurants. For those guests that prefer to Dine In , a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as Sodas, Snacks, and Ice Cream. Candlewood Suites Jacksonville, NC provides our guests a free fitness center and a comfortable place to do laundry in our Free Guest Laundry room. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Candlewood Suites is the solution to your temporary housing needs.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Business Centre with Internet Access
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
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Location

Full view
42Car recommended
Grade: 42 out of 100
36Restaurantswithin 1 km
1Attractionwithin 1 km
111Reviews
48Photos
1Q+A
15Room tips
Traveller rating
  • 53
  • 26
  • 11
  • 8
  • 13
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Popular mentions
I had to stay here for 2 weeks for business. I travel frequently and have stayed at candlewoods in the past. I’ve also stayed in older but well maintained candlewoods. This is definitely old but not maintained. Everything is torn, dirty and most of all smells terrible. My room
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Response from IHGService, Guest Relations Manager at Candlewood Suites Jacksonville
Responded 2 weeks ago
Hello Patty D! Thanks for your love for Candlewood Suites. We are grateful for the chance to host your business trip. It's nice to know that you noticed our wonderful staff. They go above and beyond to make guests feel at home. I understand the frustration of facing an uncomfortable stay, and I'm sorry this happened. I will share your comments with upper management in the hope that future upgrades will be made and proper maintenance will be achieved. Looking forward to see you again. Best, Anna R Case Manager IHGService
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DO NOT STAY HERE My husband and I stayed here originally in room 411, I walk in and it looks nice, the heater made an awful smell but no big deal. I lay my 4 month old daughter down to change her diaper and roaches crawl out of the bed, from behind the table AND the walls.
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Response from IHGService, Guest Relations Manager at Candlewood Suites Jacksonville
Responded 3 weeks ago
Hi Lexy R, Thank you for choosing our hotel for your travel needs and for sharing your experience. I do appreciate your positive remarks on our room design and decor. Although it is with dismay to learn that the overall room cleanliness was an issue. We always make sure our accommodations are pristine prior to guest's arrival, forgive us for the shortfall. I am sorry your family had to go through this challenging ordeal. I'd like to ask more information about your stay, so I can forward to the hotel management about this matter for internal training with the housekeeping team. I sent you a private message. Again, thank you for your review and for being our guest. I look forward to your response. Best, Zel N. Case Manager IHGService
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We have stayed here several times before and have been satisfied. However, this time the room smelled damp and musty, and had water damage to the ceiling. I woke up around 11:00 pm with a roach crawling up the wall next to my head. There was another roach in the bathroom. We
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Response from IHGService, Guest Relations Manager at Candlewood Suites Jacksonville
Responded 4 weeks ago
Hello bethwoodw, We recognize your time is valuable and greatly appreciate your feedback. I am terribly sorry your stay was not as great as what we would have wanted it to be. For the overall cleanliness of the room assigned to you, I sincerely apologize. Your experience is certainly not representative of the high standards of service and quality on which our hotels pride themselves. I’d like to obtain some additional detail regarding your experience so I have sent you a private message. Also, I have made the hotel management aware of your concerns and I am confident that they will take every action possible to ensure these issues are internally addressed and resolved. I hope you do change your mind and stay with us again. We will be more than happy to provide you the true hospitality experience. Sincerely, Krysllin G. Case Manager IHGService
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Roaches.....one in the kitchen,3 in the bathroom and one in dining area. Beds wasn't comfortable either. Told receptionist about it and they just said they were going to spray for the bugs. Very unhappy. THEY COULD HAVE PUT US IN A CLEAN ROOM
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Response from IHGService, Guest Relations Manager at Candlewood Suites Jacksonville
Responded 29 Dec. 2018
Hi Brenda M, Thank you for your for writing a review about your experience. I am sorry to hear about the inconvenience caused by the poor cleanliness of the room you received. Rest assured that this isn't reflective of the high standards we usually pride ourselves in. Your feedback is very important to us as this continually helps us improve the facilities and services we offer to our guests. We will follow up your concerns to the hotel management and we are confident they will take necessary actions to improve our guest satisfaction. I have also sent you a private message in an effort to obtain more information about your experience. We hope to hear from you very soon and be of further assistance. Warm Regards, Tracy V. Case Manager IHGService
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I read previous reviews about roaches but decided to give it a chance. Unfortunately, my room also had roaches! The hotel really needs to address this. Inexpensive rate but I guess you get what you pay for.
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Response from IHGService, Guest Relations Manager at Candlewood Suites Jacksonville
Responded 16 Dec. 2018
Hi TravelingPAD, Thank you for your review and for staying with us. I am sorry to hear about the issue you experienced in your room and for any discomfort these made you feel. Your comments have been shared with the management team to be addressed internally. This will ensure that neither you nor any other guest will have a similar experience in the future. Again, many thanks for your feedback. We hope you give us another chance to provide you with a better stay. Sincerely, Connie D Case Manager IHGService
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All photosTravellerRoom & SuitePool & BeachFamily and Play Areas
Dog hair matted into couch cushions.
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1234
Is it in a safe area?
"think it only 1 elevator, amble parking considering when reservation was made only 5 rooms were left"
"Find another place to stay"
"I stayed on the first floor near the exit...very convenient for my comings and goings. Very quiet"
"Any room is great. They also have a pool."
"Here is a tip: d o n o t g o t h e r e !"
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123
PRICE RANGE
USD 95 - USD 117 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites jacksonville hotel jacksonville
LOCATION
United StatesNorth CarolinaNorth Carolina CoastJacksonville
NUMBER OF ROOMS
105
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