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Candlewood Suites Huntersville

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142 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites Huntersville
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Showing 137: English reviews
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 December 2013

The hotel is falling apart. It appears to have had no maintenance for several years. Damaged doors, appliance problems, leaking faucets, sofa bed was the cheapest quality bed possible and was broken as well. Even children couldn't sleep on it. Everything was wrong with this stay. Had to change rooms because of so many problems and then the hotel double... More 

Helpful?
2 Thank Richard P
bah10206, Director of Sales at Candlewood Suites Huntersville, responded to this review

Dear Richard P: Thank you for taking the time to provide us with your feedback regarding your recent stay with us. I hate that your experience was not up to the level of service we always strive to provide to each of our guests. I always encourage our guest to provide us with feedback good or bad, it all provides... More 

Conway, Arkansas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 December 2013

After reading reviews on this property, I had great expectations. I was disappointed. I was glad I had my husband with me as I wouldn't have felt comfortable staying here alone. The front desk folks were nice enough. As soon as the elevator opened to our floor the smoke smell was quite evident. In our none smoking room I had... More 

Helpful?
Thank Kim M
IHGCare, Guest Relations Manager at Candlewood Suites Huntersville, responded to this review

Dear Kim M, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I appreciate you compliments regarding our front desk staff and towels nice. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am... More 

Baton Rouge, Louisiana
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 October 2013

Decent price, good location & well appointed room. Towels softer than normal for the room price. Large fridge, a stove, microwave, dishwasher and dishes. No free breakfast but we were able to prepare breakfast in the room. Quiet room location.

Helpful?
Thank ponchy6567
lkncandlewoodsales, Director of Sales at Candlewood Suites Huntersville, responded to this review

Dear Ponchy6567, Thank you for choosing our Candlewood Suites as "Your home away from home" I was very excited to hear the positive feedback about your stay. I apologize for the delay in responded, we have implemented new procedures to great shorten our response time. We truly appreciate all feedback and are especially pleased when our guests experience is great!... More 

Davidson, North Carolina
Level Contributor
112 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 18 September 2013

I want to preface this review stating the fact that this is my first "extended stay in a hotel". We were there 16 while our house was finished. Like most extended stays there is not lobby to speak of. When we checked in we were put in a room that had a horrible moth ball type smell. We were than... More 

Helpful?
1 Thank Brianm99
IHGCare, Guest Relations Manager at Candlewood Suites Huntersville, responded to this review

Dear Brianm99, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As... More 

Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 September 2013 via mobile

not much here, old & tired rooms. Fitness center rundown. Rooms had furniture soo old i thought i was stuck in the 80's. Elevator extremely slow. Friendly checkin and checkout. Heavy traffic area, if you are using I-77 better leave very early.

Helpful?
Thank bigmook
Mandi2457, Director of Sales at Candlewood Suites Huntersville, responded to this review

Thank you so much Bigmook! We appreciate you choosing the Candlewood Suites Huntersville for your previous stay in Huntersville, NC. I'm sorry that we dropped the ball and did not live up to expectations, and that is disappointing! Management agrees with you; our rooms are in need of a few upgrades! I'm proud to say this fall we are implementing... More 

The Villages, Florida
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 29 August 2013

From the minute I entered this hotel, I knew it was a mistake When I asked why the clerk needed my credit card, she responded that it was needed to cover the room damages...I am a senior citizen whose wild party days ended 40 years ago. Very insulting The bath tub had black hair in it, I am blond. Floor... More 

Helpful?
Thank Petruchka
Mandi2457, Director of Sales at Candlewood Suites Huntersville, responded to this review

Hello Mrs. Petruchka, Thank you for your review of our property! I apologize for the lack in accommodations that you found during your stay. We appreciate your honest review, and empathize with you in regards to the insult that you felt upon check in. Unfortunately, our front desk agent mis-spoke. The credit card to put on file is for incidental... More 

Asheville, North Carolina
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 August 2013

We arrived, checked our room, went to turn up the air conditioner and the carpet was soaked from the leaking air conditioner. Called the front desk and they immediately moved us to a different room. They offered the option of 2 different rooms but we accepted the first one offered. The manager checked it out first before bringing us the... More 

Helpful?
Thank K R
Mandi2457, Director of Sales at Candlewood Suites Huntersville, responded to this review

Thank you K R for your very honest review of our property here at the Candlewood Suites Huntersville! We appreciate your feedback, as it assists us to constantly improve and reminds us to always stay on our toes! First, I want to apologize for the inconvenience of having to move rooms upon your arrival. We try to catch these issues... More 

Denver, Colorado
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 July 2013

The third floor is a smoking floor and it smells very strongly of smoke so I don't recommend that floor if you are a non-smoker. There is complimentary coffee but no free breakfast foods at all (they do have a small selection of items for purchase). My sheets were stained so I had to have them changed. 1 out of... More 

Helpful?
1 Thank Jenny T
Mandi2457, Director of Sales at Candlewood Suites Huntersville, responded to this review

Thank you Jenny T for your review! We appreciate your feedback, as it helps us moving forward with our customer service and training. First, I want to apologize for the lack in accommodations that you found during your most recent stay. While our third floor does have a wing that allows for smoking rooms, we understand some guests are more... More 

dublin, NH
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 May 2013

This hoe,l is right off 77.nice room with queen bed big chair desk and effeciency kitchen.fullfridg,e,microwave, dishwasher,small stove. Ice maker in fridge. If you book for 2 there is2 of everything. but small 4cup cheap coffee maker. Room did smell smokey were we arrived and they offered to move us but after AC on for awhile it was ok. Would... More 

Helpful?
Thank granmanh603
Mandi2457, Director of Sales at Candlewood Suites Huntersville, responded to this review

Thank you for your review Granmanh603!! We appreciate your review of our property here at the Candlewood Suites in Huntersville, NC. It was truly a pleasure reading about your experience. We take our guests opinions very serious, so I wanted to address the issue with the room smell. In regards to the smoky smell, I wanted you to know that... More 

1 review
Reviewed 2 May 2013

Rose on the Front Desk was very welcoming attentative and in a calm professional manner when she greeted us. We instantly felt at home after a ten hour day in the car. After working in resort hotels and lodges, Rose is exactly what the hotel industry strives for. I know she is an asset to Huntersville and in all her... More 

Helpful?
Thank adkmuskrat
Mandi2457, Director of Sales at Candlewood Suites Huntersville, responded to this review

Thank you so much for your kind review of our Customer Service Representative, Rose Lam. She is a wonderful asset to our team, and we value the service she provides to our guests. The fact that you felt at home, especially after a 10 hour drive, is exactly what we strive for!! We want all our guests to feel at... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Whether coming to Huntersville- Lake Norman for business or just for fun your room at the Candlewood Suites is your personal retreat. You ll have room to work, relax and make the most of your day. Amenities such as high-speed Internet, work center, resort quality towels, and luxurious bedding mean every night is a great night and every day starts right. Enjoy a night of entertainment in your suite with free popcorn and a DVD movie. Spacious, fully equipped suites with amble work space and fully equipped kitchens make for a relaxing stay. Located off I-77, exit 25, in Huntersville, North Carolina, we are 5 minutes from Mickey & Mooch. We are affiliated with several educational facilities including Davidson College, UNCC Huntersville is located within the heart of NASCAR, minutes from Lowe's Motor Speedway, Richard Petty Driving Experience, Michael Waltrip RAcing World & Dale Earnhardt Enterprises. Mooresville, Race City USA within minutes. Convenient to Huntersville Business Park, Ingersoll Rand, Lowe's, Newell Rubbermaid, & the North Lake Mall. Bring your golf clubs and tee off at Birkdale Golf Course or Verdict Ridge Country Club. Visitors enjoy swimming at Mecklenburg Aquatic Club. Outdoor activities in our area include the U.S. National Whitewater Center, Queen's Landing with miniature golf, tennis, summertime bands & Cawtawba River Boat Cruises. Plus, there s great shopping, dining and exciting entertainment at Birkdale Village. Candlewood Suites is your best stay - for a night, week, month or even a year! ... more   less 

Additional Information about Candlewood Suites Huntersville

Address: 16530 Northcross Drive, Huntersville, NC 28078
Region: United States > North Carolina > Huntersville
Price Range: $114 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Huntersville 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Candlewood Suites Huntersville Hotel Huntersville
Candlewood Huntersville
Huntersville Candlewood Suites
Hotel Style:
#3 Business Hotel in Huntersville
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Huntersville staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hallways are long; ask for location near elevator if worried.”
 of 5 bubbles SnowAeris, 4 Nov 2016 | Read review
“Good for people on a budget...not great for business people.”
 of 5 bubbles JeffMankato, 12 Aug 2016 | Read review
“The AC works great”
 of 5 bubbles lindacovey90, 29 Jun 2016 | Read review
“first floor worked best for me”
 of 5 bubbles eedwardsjr2016, 14 Jun 2016 | Read review
“First floor has free laundry & gym - hotel walking distance to movies, shops, & restaurants”
 of 5 bubbles Michael7434, 18 Mar 2016 | Read review
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