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The staff was friendly and check in and check out were very smooth. The location is a bit sketchy as it sits in the parking lot with a bar that is overcrowded and no designated parking. The parking lot is very small and serves a...More
Thank Catherine J
Response from Denise H, General Manager at Holiday Inn Express Hotel & Suites Hope MillsResponded 2 days ago
Dear Catherine J,
Thanks for your comments and feedback on how we are doing or what we need to improve on. We will be renovating soon and the carpet will be nonexistent as we are getting hardwood floors. Yeahhhh!!! Hopefully, you will come back in...More
We stayed here on our way down to the beach. This hotel was beautiful! The staff members were very nice and accommodating. This almost seemed to be a brand new hotel. It was very well kept! The room was clean as were the bathroom and...More
Response from Denise H, General Manager at Holiday Inn Express Hotel & Suites Hope MillsResponded 5 June 2017
Dear On the Way to the Beach,
Thank you for taking the time out of your busy schedule to give us positive feedback on how we are doing. It is always great when guests enjoy their stay and that we made a difference and they...More
There does not seem to be much at all to choose from in Hope Mills. Possibly with other competition this hotel could be better. No lobby other than a small area in front of main desk, breakfast average to below, room service leaves something to...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hope MillsResponded 4 weeks ago
Thank you for your recent stay with us and reviewing our property. Please allow me to apologize for the shortfalls you have noticed with the condition of our facilities and the level of service we provide. I am also sorry for the inconvenience...More
We needed to rest for the night on travels. They were in the process of remodeling - there were workers in the hallway painting & hanging wallpaper. Room was nice, with free WiFi. There is a Denney's in the hotel with complimentary breakfast, food was...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hope MillsResponded 15 August 2017
Thank you for your stay and for taking the time to share your experience with us. It is great to know that you were able to appreciate our breakfast, Wi-fi, and room. However, I was concerned to read the noise challenges you experienced....More
This hotel is not your usual Holiday Inn Express, or what I have come to expect from the hotel chain. The rooms are ok, the outside is definitely sub par. Very little available parking for guests There are limited choices in this area, which makes...More
Thank shanda y
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hope MillsResponded 12 August 2017
Dear Shanda Y,
Thank you for taking the time to write a review about your stay with us. We certainly appreciate your good ratings on our service level. On the other hand, we would like to apologize for not living up to your expectations regarding...More
USD 111 - USD 153 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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