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My wife and I last visited Forest City a year ago and were pleased enough with this hotel to leave a four star rating and discovered it was the best hotel in the area. This hotel has slipped a bit and is soon to be...More
Response from IHGService, Public Relations Manager at Holiday Inn Express Forest CityResponded 12 November 2017
Dear TarHeelBiggy ,
Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location. On the other hand, we would like to apologize for the level of service you received from...More
We visited for a weekend in May of 2017. The hotel was very nice, rooms were spacious. Staff was friendly and helpful. The location was convenient to nearby Rutherfordton. We would stay again if we need to return to this area!
I have family in the area and have stayed here many times. I have never had any complaints. I have always found the staff nice, the breakfast good, and have never had any problems with anything being stolen. I stayed there 4 days in August...More
Thank Kathy J
Response from IHGService, Guest Relations Manager at Holiday Inn Express Forest CityResponded 27 October 2017
Hi Kathy J,
Thank you for your stay and for taking the time to share your experience with us. It is great to see the perfect rating you gave to our staff service and location. However, I was concerned to see that you were not...More
Great hotel. Plenty of parking and food near by. Room was typical hotel room in good condition. Bed was comfortable. Small workout room with just cardio equipment that wasn’t working when I was there. Great breakfast plenty of hot items and selection. Staff was nice.
Absolutely awful customer service! Booked online and somehow it was pushed 3 weeks in advance. Apparently the hotel was sold out for the date needed and the General Manager refused to do anything about it. Claimed that she was "unable".More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Forest CityResponded 24 October 2017
Thank you for sharing your comments. Our hotel is committed to providing our guests with excellent service and facilities. I'm sorry about the restrictions of your reservation and apologies for any inconvenience it may have caused you. I have sent you a private...More