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Didn't get to stay because I traveled out of town and forgot my ID. Was having trouble with charges on my card and after calling all week and not getting help Shelly Ingram from accounting came to the rescue abnd went above and beyond and...More
My wife was checking out today and the gentleman behind the counter (Customer Service Rep) had the BIGGEST Attitude know to man or woman. First let me say my wife is very easy going all she asked to him was how many night she was...More
Response from IHGService, Guest Relations Manager at Holiday Inn Fayetteville I-95 SouthResponded 2 September 2017
Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the customer service provided by one of our Front Desk staff members. We always aim...More
This stay was less than expected. The reputation of Holiday Inn is why we booked this room in advance. The pictures on the website are definitely deceiving.
We arrived late and the parking lot was dark. The room was damp with humidity, the tub did...More
1 Thank John M
Response from IHGService, Guest Relations Manager at Holiday Inn Fayetteville I-95 SouthResponded 13 August 2017
Hi John M,
Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you had some issues with our property particularly with the parking lot lighting, room humidity and cleanliness, and tub drain among the others....More
We have stayed here numerous times with no problems. Always clean. This time we were given a room on the second floor and my Mother is handicapped. It didn't seem an issue when we checked in because there is an elevator. We ordered pizza from...More
We were having work done on our house and decided to take the opportunity for a "date night." I made a reservation for a room with two beds, a walk in shower, and it even had amenities for husband who is deaf. Reservation confirmed. When...More
Response from IHGService, Guest Relations Manager at Holiday Inn Fayetteville I-95 SouthResponded 28 July 2017
Thank you for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to the service you received from our front desk staff. I have sent you a private message in...More