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SpringHill Suites Durham Chapel Hill

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#3 of 70 Hotels in Durham
Certificate of Excellence
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SpringHill Suites Durham Chapel Hill
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597 Reviews from our TripAdvisor Community

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Winston Salem, North Carolina
Reviewed 22 June 2015

SpringHill Suites in Durham exceeded my expectations. The hotel is located just off I40 and very easy to find. This is a main shopping area with lots of retail and restaurants within 5 minute drive and Applebee's is across the parking lot and an easy walk. The room was very nicely decorated with comfortable couch, good workstation, lots of storage...

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Helpful?
Thank Jessica T
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Jessica T, Thank you for the very kind and detailed review. We appreciate that as well as your business. I am sorry you experienced a problem with the speed of the hot water delivery, but I was happy to read that you would stay here again and that we exceeded your expectations. I do hope you will come see...

Reviewed 21 June 2015 via mobile

This is my premier choice when traveling to UNC or Duke. This is located in between both. Hotel rooms are excellent and well-maintained. Many dinner options in the area. Breakfast is standard but free; same with evening specials. Only structural criticism - bar is very limited and small. I can't recommend enough for one to stay here.

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Thank Christopher C
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Christopher C, I would like to thank you for your business, your kind review and your recommendation. All three are greatly appreciated. Repeat guests such as yourself are critical to our success and we thank you for staying with us once again. We hope to see you gain soon. Ted Franzese General Manager

Lee's Summit, Missouri
Reviewed 17 June 2015

I have been staying at the Springhill Suites in Durham, NC, about every 2 weeks for about a year. Their staff is excellent - check in takes just a few moments and my room is always ready - even with early check in requested. The isolated issues have always been solved immediately or as soon as possible - depending on...

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Thank Michael P
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Michael P, I would first like to thank you for your business. Repeat customers such as yourself are critical to our success and we greatly appreciate having you stay with us. I also would like to thank you for your kind review. I have shared your remarks with Antonio, Tamera and the rest of the staff. We look forward...

Rocky Mount, North Carolina
Reviewed 16 June 2015

I stayed at this hotel in June and I must say that this is one of the most nices places I stayed in a long time. The customer service was GREAT! and hassle free. Breakfast was great as well. Rooms were very clean, smelled nice, with comfortable beds. I really enjoyed my stay and look forward to staying again really...

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Helpful?
Thank Lynette A
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Lynette A, Thank you for the very kind review. It was great to read about your stay and the service Shae provided for you. I have shared your remarks with her. It was also great to read that you will be coming back again soon. That is certainly our goal with all of our guests. See you soon. Ted...

Walnut Cove, North Carolina
Reviewed 14 June 2015

I have been staying at this hotel for the last few weeks due to a job training event and I must say that I have really enjoyed it and the people that work there are great. Especially Antonio, Shae and Steven. They almost feel like family to me and always willing to help with everything to make us as comfortable...

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Thank Karen D
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Karen D, I would first like to thank you for staying with us all this time. I understand how difficult it can be to be away from home for so long. I would also like to thank you for the very kind review and your comments regarding Shae, Antonio and Steven. I have shared your remarks with them. We...

Reviewed 14 June 2015 via mobile

Great price, generous breakfast (that came with the room), nicely decorated room (plenty of room for 3 adults)...and the other comments are spot on - the best customer service ever...Antonio Kennedy checked us in and out he was so very proud of his work and their property...it turned a sad, scary weekend into a safe and comforting place to stay....

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Thank LawsonCrew1
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello LawsonCrew1, Thank you for the kind and very detailed review. That as well as your business are both greatly appreciated. I truly am not familiar with the 20 foot comment other than to say I will look into it further. One area of concern is that wherever the location is set, it would have to be covered for weather...

Meredith
Reviewed 14 June 2015

The rooms are good size and very comfortable. Daily breakfast is excellent with different choices every day. The one thing that needs inprovement is the bar service. They have a nice area to sit and have an evening cocktail but no one behind the bar that knows how to mix a drink.

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Thank Ann_113_13
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Ann_113_13, Thank you for your feedback, both positive and negative. We gladly accept all comments and use them as a tool to help us improve. I do apologize for the issue you encountered at the bar. At the same time, I thank you for all the positive comments. I do hope you will come see us again and give...

Dallas, Texas
Reviewed 12 June 2015

I stayed at the hotel for a week and want to single out two frontdesk personnel who were magnificent in their duties and their "going all out" personality to make sure my stay was as great as possible. The two are Shae and Tony. Thank you guys for making my stay wonderful. keep being cheerful, smiling and friendly.

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1Thank dux m
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Dux m, Thank you for staying with us and for taking the time to submit a review. Your comments are greatly appreciated and have been shared with both Shae and Tony. We thank you and hope you will come stay with us again soon. Ted Franzese General Manager

Reviewed 12 June 2015 via mobile

Richard at Springhill re-opened his shop to serve us after closing time - great service and great attitude. The first order wasn't quite right but he fixed it without a second thought. Just the kind of service we needed!

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Thank DPReview
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello DPReview, Thank you for the kind review as well as your remarks about the service Richard provided you. We appreciate both the review and your business. We hope you will come back to see us again soon. Ted Franzese General Manager

Winston Salem, North Carolina
Reviewed 11 June 2015

I wanted to say thanks to two employees who went above and beyond this week, shae and tony. they were both sweet and kind. they were able to help me make resevations throughout the week. I had an amazing week. I love the wings on tuesdays and became best friends with shae.

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Thank rchaudhri
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello rchaudhri, Thank you for the very kind remarks regarding both Antonio and Shae. They have both seen your comments and were happy to read them. We're truly glad that you enjoyed your stay with us and we hope to see you again soon. Ted Franzese General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about SpringHill Suites Durham Chapel Hill

Address: 5310 McFarland Rd, Durham, NC 27707-6831
Region: United States > North Carolina > Durham
Price Range: $149 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Durham Chapel Hill 3*
Number of rooms: 130
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Also Known As:
Springhill Suites Durham Chapel Hill Hotel Durham
Hotel Style:
#1 Business Hotel in Durham
#2 Family Hotel in Durham
#7 Best Value Hotel in Durham
#11 Romantic Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Durham Chapel Hill staff and other travellers.
6 questions
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Linville, North Carolina
over a year ago
over a year ago
Alfred, New York
over a year ago

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Questions? Get answers from SpringHill Suites Durham Chapel Hill staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King Suites have a small sectional coach and desk like a studio apartment. They are nice for longer stays.”
 of 5 bubbles V5026PKcarlap, 7 Feb 2017 | Read review
“Loved the 6th floor”
 of 5 bubbles kimmm585, 20 Dec 2016 | Read review
“5th floor very quiet”
 of 5 bubbles mville24112, 31 Oct 2016 | Read review
“We chose this location rather than the one closer to the airport because the airport suites have double rather than queen beds.”
 of 5 bubbles 495GaryM, 18 Oct 2016 | Read review
“Here's a tip: Compound interest is your friend.”
 of 5 bubbles MarybethAndWilson, 12 Oct 2016 | Read review
5 of 5