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Extended Stay America - Durham - Research Triangle Park - Hwy 55

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Extended Stay America - Durham - Research Triangle Park - Hwy 55
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74 Reviews from our TripAdvisor Community

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Showing 74: English reviews
Reviewed 4 weeks ago via mobile

the room was out dated and small, the walls were paper thin so I could hear the couple in the room next to me fighting till 3 am and whatever was going on outside, several things in my room were broken, the toilet would run non stop and they don't have normal things in the bathroom (i.e. shampoo, conditioner, &...

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Helpful?
1Thank Kinsey L
Toronto, Canada
Reviewed 3 November 2016

Don't stay here. It's not worth your time or your safety. I stayed here twice in one week as it was a cheap option on Hotwire. The first night I stayed here, there were cops sounding the place as they were trying to calm down a gentleman who was high on Molly and disrupting other guests. The second time I...

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Thank Samuel P
Reviewed 2 November 2016 via mobile

If you are looking for a bed. This will meet your expectations. If you want to smell like stale cigarette smoke 3 days after you checked out after a one night stay in a non smoking room where the smell permeated all of your luggage this is an acceptable location. We will never be staying again as I like to...

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1Thank Laura S
Fontana, California
Reviewed 20 October 2016

Terrible hotel, broken Refrigerator, Broken Aircon, Sanitation levels are horrible - places like this should not be allowed to operate. They put wrong information about renovation etc but the matter of the fact is that this place stinks, and most of the rooms are not worth living. to only this they themselves claim that they are short of cleaning staff...

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Helpful?
Thank CTA F
Reviewed 30 September 2016 via mobile

Bryan was awesome!! His is on top of everything i love this hotel very clean and very nice..Hotel is around everything that you can walk if you dont have a car!! Definitely coming back to this hotel..also very friendly ? Z

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Helpful?
Thank khall8705
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Thank you for sharing your experience with us. I am pleased to see that our staff member, Bryan, made a good impression on you through the excellent customer service he provided. It is also good to know that you valued our convenient location near much to do in the area. Thank you again for sharing your comments with us. We...

Colorado Springs, Colorado
Reviewed 29 September 2016

Great service, nice room, close access to everything. I would recommend this hotel to everyone. Good for business and families. The staff was excellent and the room service was awesome. There a re many restaurants close by and the hotel is 10 minutes from the airport.

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Helpful?
Thank Mark_DeZuba
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Your feedback is very important. Thank you for sharing. I am pleased to read you were provided with excellent customer service and accommodations suitable enough that you would recommend our hotel to others. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Norfolk, VA
Reviewed 12 September 2016

Everything about this location was decent. Everything was clean and working like it was supposed to work. The staff got me checked in and out quickly and they were all friendly. The main flaw for this place (and now, it seems to be for the whole chain) is that you have to get kitchen supplies from the front desk, which...

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Helpful?
Thank MikeBHR
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

We appreciate you taking the time to write a review of your stay and for choosing to stay with us. Please accept my apology for our cookware policy. However, I am pleased to see you were well accommodated by our staff and enjoyed your experience at our hotel. Thank you again for sharing your experience with us. We would love...

Reviewed 1 September 2016

I like the hotel chain, but this experience was sub par. Follow: 1. There was a colony mold along the freezer door. 2. No soap or washcloths; debris infested towels; insufficient toilet paper. 3. Malfunctioned light, lamp, and microwave turntable. 4 Dish pack was lacking. 5.Lengthy, unattended wait at check in.. Jazz showed up after 20 minutes, and was disinterested,...

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Thank Kemiim M
Heidelberg, Germany
Reviewed 25 July 2016

Check-in staff barely spoke a word to me, rude when he did. I was put on the top floor in the very back of the hotel. When I asked if I could have a room closer to the front, told there weren't any (there were). Apparently, on the weekends, it is a party place. I was there for work and...

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1Thank srm62
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay was not a pleasure. To ensure that a situation like yours doesn't happen again, our team is aware of our failures with customer service. I really appreciate you bringing this to our attention. If you would...

Pahrump, Nevada
Reviewed 18 May 2016

So many things were wrong I started making a list on my phone!! Upon initial check in, there were 6 people waiting around with no one behind the desk at 6pm. Fred returned with towels for one of them. When we were given our room on the second floor, my husband stated that I'm handicapped and can't do stairs. Without...

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Helpful?
1Thank Jodie P
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Thank you for your recent review of your stay. I am so disappointed to hear that your experience was not to our company’s high standards. Please accept my apology. As this hotel’s manager, I can assure you that I have reevaluated our check-in process as well as our room inspection procedures to ensure your experience is not repeated. Thank you...

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Amenities

Highlights
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Durham - Research Triangle Park - Hwy 55

Address: 4515 North Carolina Hwy 55, Durham, NC 27713 (Formerly Homestead Studio Suites)
Region: United States > North Carolina > Durham
Price Range: $79 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Durham - Research Triangle Park - Hwy 55 2.5*
Number of rooms: 125
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Questions & Answers

Questions? Get answers from Extended Stay America - Durham - Research Triangle Park - Hwy 55 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are np good rooms so avoid this hotel,.”
 of 5 bubbles ctaf2014, 19 Oct 2016 | Read review
“Be prepared to self advocate for essential needs be met. Ask for a refund if need be. You might have an acceptable stay.”
  • What's on that towel?
  • Discovered this the hard way.
  • Nonfunctioning bedside light.
  • Nonfunctioning bedside light. Michell said nothing could be done.
  • Non functioning microwave turntable
  • Every attempt to get food/ ice meant engage the mold.
  • Mold colony on the freezer door
 of 5 bubbles kemiimm, 31 Aug 2016 | Read review
“Get a first floor room. The stairwells were gross.”
 of 5 bubbles JodieP151, 17 May 2016 | Read review
“Ask for the upstairs rooms.”
 of 5 bubbles sylvialhorton, 16 May 2016 | Read review
“I had a ground floor room,car was right outside my door, office right down the sidewalk”
 of 5 bubbles rosemaryp4, 5 Apr 2016 | Read review
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